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Ser Analyst Resume

PROFESSIONAL EXPERIENCE

Confidential

SER Analyst

Responsibilities:

  • Conduct high level meetings to analyze and introduce more efficient workflows
  • Build new Cadence/ADT values (SER, ETX, LRP, FEV, LPG, CER, LPP, EPT)
  • Analyze incidents created by end users to configure current system corrections and updates
  • Develop new procedures between third party applications and EPIC for all newly hired and returning providers (SER)
  • Supported three upgrades and acquisition/implementation of new hospital

Confidential

Prelude Analyst/Instructional Designer

Responsibilities:

  • Analyze pre - Epic workflows and introduce possible new workflows
  • Develop and implement a training curriculum for over 250 end users for Cadence, Grand Central, and Referrals
  • Create entirely new SER workflow and confirm proper build for all providers (SER)
  • Build new Cadence/ADT values (SER, ETX, LRP, FEV, LPG, CER, LPP, EPT)
  • Supported new implementation of EPIC

Confidential

SER Analyst

Responsibilities:

  • Analyze incidents created by end users to configure current system corrections and updates
  • Organize and lead meetings with the client managers/leadership to optimize end user workflows and create efficiencies
  • Build new values within Cadence/ADT (SER, ETX, LRP, FEV, LPG, CER, LPP, EPT)
  • Create new training materials based on new build put into the client’s Epic environment
  • Develop new procedures between third party applications and EPIC for all newly hired and returning providers (SER)
  • Supported new implementation, post go live, and two upgrades

Confidential

Prelude Instructional Designer

Responsibilities:

  • Analyze pre-Epic workflows and introduce possible new workflows around the Epic and call center go-live events
  • Configure system parameters and patient data for Cadence, ADT, Ambulatory, and ASAP training environment build
  • Develop and implement a training curriculum for over 800 end users for Cadence and ADT
  • Organize and execute a classroom and workshop schedule for end user training and go-live readiness
  • Create, organize, and implement the coordination, proofing, and printing of all training materials amongst all Epic applications involved in training end users
  • Supported new implementation, go live, and upgrade

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