SER Analyst Resume

PROFESSIONAL EXPERIENCE

Confidential

SER Analyst

Responsibilities:

Conduct high level meetings to analyze and introduce more efficient workflows
Build new Cadence/ADT values (SER, ETX, LRP, FEV, LPG, CER, LPP, EPT)
Analyze incidents created by end users to configure current system corrections and updates
Develop new procedures between third party applications and EPIC for all newly hired and returning providers (SER)
Supported three upgrades and acquisition/implementation of new hospital

Confidential

Prelude Analyst/Instructional Designer

Responsibilities:

Analyze pre - Epic workflows and introduce possible new workflows
Develop and implement a training curriculum for over 250 end users for Cadence, Grand Central, and Referrals
Create entirely new SER workflow and confirm proper build for all providers (SER)
Build new Cadence/ADT values (SER, ETX, LRP, FEV, LPG, CER, LPP, EPT)
Supported new implementation of EPIC

Confidential

SER Analyst

Responsibilities:

Analyze incidents created by end users to configure current system corrections and updates
Organize and lead meetings with the client managers/leadership to optimize end user workflows and create efficiencies
Build new values within Cadence/ADT (SER, ETX, LRP, FEV, LPG, CER, LPP, EPT)
Create new training materials based on new build put into the client’s Epic environment
Develop new procedures between third party applications and EPIC for all newly hired and returning providers (SER)
Supported new implementation, post go live, and two upgrades

Confidential

Prelude Instructional Designer

Responsibilities:

Analyze pre-Epic workflows and introduce possible new workflows around the Epic and call center go-live events
Configure system parameters and patient data for Cadence, ADT, Ambulatory, and ASAP training environment build
Develop and implement a training curriculum for over 800 end users for Cadence and ADT
Organize and execute a classroom and workshop schedule for end user training and go-live readiness
Create, organize, and implement the coordination, proofing, and printing of all training materials amongst all Epic applications involved in training end users
Supported new implementation, go live, and upgrade