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Business Analyst Resume


  • Over 5+ years of experience, working as Business Analyst in Retail Banking, Finance, Information technology, Telecom.
  • Extensive experience in Unified Modeling Language (UML) for developing use cases diagram, activity diagrams, sequence diagrams and class diagram. Proficient in preparing functional specifications (FS), workflow, process re - engineering, business rules, use cases, Software requirement specification (SRS), Change request (CR) and Requirement Traceability Matrix (RTM).
  • Developed/executed test scenarios, Test Cases, Test Plans and use cases to support the development team and business groups.
  • Extensive experience in Data Analysis, Data Cleansing, Requirements gathering, Business Analysis, Entity Relationship diagrams (ERD), Architectural design docs, Functional and Technical design docs, and Process Flow diagrams
  • Experience in supporting business solution software and analyzing business operation leading to significant financial profit for the client company.


Operating Systems: Windows XP, Mac OS X, Android, iOS

Databases: MS Access, SQL, DB2

Project Management Tools: MS Project, MS Project Server, Kanban, SharePoint, Rally (CA Agile), Macro, DevEx

Languages: HTML, Java, SQL, UML, XML, Spring, Hibernate, SOAP, Linux, Amazon Services, VMware Workstation, R-programming

UML modelling tools: Balsamic, MS Visio

Defect tracking tools: InformUp, JIRA

Requirements management tool: Accompa



Business Analyst

Environment: Waterfall, Agile/scrum, Windows, Rally(CA Agile), MS Project /Project Server , MS Office


  • Experience Design and develop software with focus on functional and non-functional requirements
  • Coordinating with the cross-functional team to gather requirements to improve the processes.
  • Performed Risk Management and Quality Management.
  • Identify the data requirement list and analyze the data to be extracted or added from the data warehouse using IBM Db2 data server.
  • Partnered with digital agencies to ensure messaging and look and feel of creative stayed true to brand voice.
  • Performed GAP analysis to identify the discrepancy between what is and what should be in the website layout and then developed a plan to close the gap.


Business Analyst /Project Co-Ordinator

Environment: Agile/ Scrum, IBM Mainframes, Tandem non-stop , Cobol , Rally(CA Agile), MS Project /Project Server , MS Visio, MS Office, Advanced Excel, VLookup, CSS , MVC architecture, Logical Decision, Axure, Kanban, Statistical Analysis, Process Analysis, Root-cause Analysis, DevEX tool , Java


  • Draft and maintain business requirements and align them with functional and technical requirements.
  • Worked on the creation of PMO reports, resource allocation reports, KPI financial reporting, portfolio management reports using Project server.
  • Successfully updated the ongoing processes which provides a systematic and sorted ways to deal with different service providers so that information could be retrieved easily whenever needed which increased the system efficiency by 27%.
  • Expertise in Onsite-offshore coordination of the teams to maintain the synchronicity of the project.
  • Translate stakeholder requirements into over 10 different tangible deliverables such as functional specifications, user case, user stories, workflow/process diagrams, data flow/data model diagrams.
  • Worked as the member of Mobile Customer Care Support Team to improve the quality and process then followed to reduce the chances of errors while dealing with the client issues.
  • Conducted 5+ levels of testing including functional, regression, user acceptance, integration and performance to verify the client’s needs are met.
  • Involved in Database development and creating SQL scripts using Oracle DB.
  • Provided to users on Business Objects and supported UAT testing.
  • Developed web application with a user-friendly UI through which the customer care support team could keep a track of customer data and create the ticket in case any issue comes up using HTML 3.2, CSS, Bootstrap, JavaScript, implemented MVC architecture using Spring Framework and Hibernate for data access.


Business Analyst

Environment: Agile/ Scrum, Windows, MS Project, MS Visio, MS Office, J2EE, HTML, Struts, Tomcat, Oracle, Control-M, XML


  • Responsible for creating, analyzing and reviewing business requirements, System specifications and project schedule documentation.
  • Gathered user and business requirements via interviews, prototyping and worked with team to identify gaps and defects.
  • Creating and delivering Key Performance Indicator Reports using Project Server.
  • Writing of Product/Process Notes and support financial management process.
  • Act as a single point of contact for requirement gathering from Various Business, Operations, and customer service.
  • Develop business architecture using requirements such as scope, processes, alternatives and risks.
  • Testing of the modules and getting proper sign off from business teams.
  • Scheduling and timely monitoring of background schedulers through Control-M
  • Assisted in modeling UI wireframes, mockups and documenting the end-user's AS-IS workflow and TO-BE business processes

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