Infrastructure Analyst Resume

PROFILE:

Dependable, hardworking, and detail - oriented IT Professional with more that 40 years of experience.
An extremely loyal and dedicated employee who has experience as a Team Leader. Demonstrated
Ability to translate technical information and make it understandable by non-technical audiences.
Learn new systems and software quickly. Track record of consistently achieving project deadlines.
Excellent troubleshooting, follow-up, and customer service skills.

TECHNICAL SUMMARY:

Software: CA1, CA7, CA11, Dispatch (CA), Confidential Utilities, IBM Utilities, Panvalet, TSO/ISPF, IMS, JCL, ACF2, Windows, UNIX

Competencies: Abend Resolution, Application Disaster Recovery Plan (ADRP), Data Center Operations, Data Recovery, Database Support, Mainframe Support, Monitor ProductionTechnical System Support, Tape Library Management, Windows, UNIX

PROFESSIONAL EXPERIENCE:

Confidential, Camp Hill, PA

Infrastructure Analyst

Responsibilities:

Duties include providing technical support
Also provide UNIX support.
UNIX Cycle Support

Infrastructure Analyst

Confidential

Responsibilities:

Responsible for evaluating, installing and packaging new and existing
Software product releases.
Trouble Shooting
Fixdoc Maintenance
Primary On - Call Rotation

Infrastructure Associate

Confidential

Responsibilities:

Coordinated weekly and monthly IMS System GENS
Processed customer requests in a timely and accurate manner
Diagnosed and resolved problems; executed remote fixes.
Performed IMS upgrades from Version 5 to Version 7 within assigned regions
Created conversion task lists and developed back - off strategies
Monitored the upgrade of sub-products
Served as both a primary and back-up On-Call Infrastructure Associate

Operational Technical Specialist

Confidential

Responsibilities:

Performed database management of the tape library systems, as well as for the scheduling systems using CA - 7 and CA-11.
Was Team Leader and provided guidance and support to team members.
Constructed and maintained the Tape Management Catalog
Set-up and executed jobs to offload and reload tape catalogs
Upgraded applications to current releases as needed.
Responded to user requests from hundreds of users
Performed disaster recovery drills
Led a conversion project from TLS to CA-1

Production Promotion Specialist

Confidential

Responsibilities:

Participated in adding programs and systems to the production promotion system for various Confidential Accounts.
Instrumental in converting Confidential accounts to the CHAMP system
Automated numerous job tasks for the Systems Engineer.
Modified JCL, COBOL Compiles, ASSEMBLER Compiles

Systems Billing Specialist

Confidential

Responsibilities:

Compiled SMF billing records for the Camp Hill Data center and sent
Electronically to the corporate offices for monthly processing.
Ensured the accuracy of all data.
Details furnished upon request.

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