PROFILE:

• Dependable, hardworking, and detail - oriented IT Professional with more that 40 years of experience.
• An extremely loyal and dedicated employee who has experience as a Team Leader. Demonstrated
• Ability to translate technical information and make it understandable by non-technical audiences.
• Learn new systems and software quickly. Track record of consistently achieving project deadlines.
• Excellent troubleshooting, follow-up, and customer service skills.

TECHNICAL SUMMARY:

Software: CA1, CA7, CA11, Dispatch (CA), Confidential Utilities, IBM Utilities, Panvalet, TSO/ISPF, IMS, JCL, ACF2, Windows, UNIX

Competencies: Abend Resolution, Application Disaster Recovery Plan (ADRP), Data Center Operations, Data Recovery, Database Support, Mainframe Support, Monitor ProductionTechnical System Support, Tape Library Management, Windows, UNIX

PROFESSIONAL EXPERIENCE:

Confidential, Camp Hill, PA

Infrastructure Analyst

Responsibilities:

• Duties include providing technical support
• Also provide UNIX support.
• UNIX Cycle Support

Infrastructure Analyst

Confidential

Responsibilities:

• Responsible for evaluating, installing and packaging new and existing
• Software product releases.
• Trouble Shooting
• Fixdoc Maintenance
• Primary On - Call Rotation

Infrastructure Associate

Confidential

Responsibilities:

• Coordinated weekly and monthly IMS System GENS
• Processed customer requests in a timely and accurate manner
• Diagnosed and resolved problems; executed remote fixes.
• Performed IMS upgrades from Version 5 to Version 7 within assigned regions
• Created conversion task lists and developed back - off strategies
• Monitored the upgrade of sub-products
• Served as both a primary and back-up On-Call Infrastructure Associate

Operational Technical Specialist

Confidential

Responsibilities:

• Performed database management of the tape library systems, as well as for the scheduling systems using CA - 7 and CA-11.
• Was Team Leader and provided guidance and support to team members.
• Constructed and maintained the Tape Management Catalog
• Set-up and executed jobs to offload and reload tape catalogs
• Upgraded applications to current releases as needed.
• Responded to user requests from hundreds of users
• Performed disaster recovery drills
• Led a conversion project from TLS to CA-1

Production Promotion Specialist

Confidential

Responsibilities:

• Participated in adding programs and systems to the production promotion system for various Confidential Accounts.
• Instrumental in converting Confidential accounts to the CHAMP system
• Automated numerous job tasks for the Systems Engineer.
• Modified JCL, COBOL Compiles, ASSEMBLER Compiles

Systems Billing Specialist

Confidential

Responsibilities:

• Compiled SMF billing records for the Camp Hill Data center and sent
• Electronically to the corporate offices for monthly processing.
• Ensured the accuracy of all data.
• Details furnished upon request.