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Infrastructure Analyst Resume

PROFILE:

  • Dependable, hardworking, and detail - oriented IT Professional with more that 40 years of experience.
  • An extremely loyal and dedicated employee who has experience as a Team Leader. Demonstrated
  • Ability to translate technical information and make it understandable by non-technical audiences.
  • Learn new systems and software quickly. Track record of consistently achieving project deadlines.
  • Excellent troubleshooting, follow-up, and customer service skills.

TECHNICAL SUMMARY:

Software: CA1, CA7, CA11, Dispatch (CA), Confidential Utilities, IBM Utilities, Panvalet, TSO/ISPF, IMS, JCL, ACF2, Windows, UNIX

Competencies: Abend Resolution, Application Disaster Recovery Plan (ADRP), Data Center Operations, Data Recovery, Database Support, Mainframe Support, Monitor ProductionTechnical System Support, Tape Library Management, Windows, UNIX

PROFESSIONAL EXPERIENCE:

Confidential, Camp Hill, PA

Infrastructure Analyst

Responsibilities:

  • Duties include providing technical support
  • Also provide UNIX support.
  • UNIX Cycle Support

Infrastructure Analyst

Confidential

Responsibilities:

  • Responsible for evaluating, installing and packaging new and existing
  • Software product releases.
  • Trouble Shooting
  • Fixdoc Maintenance
  • Primary On - Call Rotation

Infrastructure Associate

Confidential

Responsibilities:

  • Coordinated weekly and monthly IMS System GENS
  • Processed customer requests in a timely and accurate manner
  • Diagnosed and resolved problems; executed remote fixes.
  • Performed IMS upgrades from Version 5 to Version 7 within assigned regions
  • Created conversion task lists and developed back - off strategies
  • Monitored the upgrade of sub-products
  • Served as both a primary and back-up On-Call Infrastructure Associate

Operational Technical Specialist

Confidential

Responsibilities:

  • Performed database management of the tape library systems, as well as for the scheduling systems using CA - 7 and CA-11.
  • Was Team Leader and provided guidance and support to team members.
  • Constructed and maintained the Tape Management Catalog
  • Set-up and executed jobs to offload and reload tape catalogs
  • Upgraded applications to current releases as needed.
  • Responded to user requests from hundreds of users
  • Performed disaster recovery drills
  • Led a conversion project from TLS to CA-1

Production Promotion Specialist

Confidential

Responsibilities:

  • Participated in adding programs and systems to the production promotion system for various Confidential Accounts.
  • Instrumental in converting Confidential accounts to the CHAMP system
  • Automated numerous job tasks for the Systems Engineer.
  • Modified JCL, COBOL Compiles, ASSEMBLER Compiles

Systems Billing Specialist

Confidential

Responsibilities:

  • Compiled SMF billing records for the Camp Hill Data center and sent
  • Electronically to the corporate offices for monthly processing.
  • Ensured the accuracy of all data.
  • Details furnished upon request.

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