SUMMARY:

• Strong hands - on experience as Business Analyst and Technical writer in preparing business requirements and user documentation across multiple domains with expertise in liaising with business and technical teams and a passion to solve complex and critical problems through business requirements management
• Expert in preparing high quality business requirements and user guide documentation using Help&Manual and ETPS (XML)
• Excellent hands-on experience in gap analysis & requirements elicitation along with designing process and system improvements to increase productivity and reduce costs
• Strong verbal, written, interviewing and collaborating skills with exceptional ability to liaise with technical, business and operation teams
• Well versed with requirements elicitation and gathering for development, re-engineering, operational, wiring,, troubleshooting and technical solutions
• Proactive and well versed in handling complex situations and multiple projects along with planning, estimation, scheduling and meet deadlines through multitasking
• Exceptional problems solver and leader in mentoring and guiding teams to implement long term solutions through coaching, prioritization and planning
• Proven experience with validation of business documents and knowledge articles to ensure completeness, accuracy and usability

TECHNICAL SKILLS:

CAD Package: AutoCAD (LT 97, 2000)

Application package: MS office (Word, xls, Access, Visio, ppt, mpp, Sharepoint), Lotus Notes

Application Tool: SGML, Adobe Framemaker, ETPS, Epic Editor, SAP, Auto Troll, Rational RequisitePro PDF, MS Internet explorer, Maximo, Adobe Framemaker, basics about Adobe Illustrator & Dreamweaver, Robohelp, MadCap Flare DITA, help&manual, snagIT, Camtasia, dropbox, Team Viewer

Languages: C, C++, HTML, basic Java and SQL

PROFESSIONAL EXPERIENCE:

Business Analyst/Technical Writer

Confidential

Responsibilities:

• Defined and documented requirements as per standards with thorough understanding of business rules and user functionality including visio flow charts and diagrams
• Managed end-to-end responsibility to prepare user documentation manual for customized software application in digital and hardcopy formats using help&manual
• Coordinated with business teams to ensure technical solutions are clearly traced to defined requirements and understood by technical teams
• Collaborated across teams to review and ensure approval of testing artifacts: test plans, test cases, and test execution results
• Analyzed existing processes and systems to recommend process & system improvements to optimize business performance and maximizing business resources utilization
• Extended support to IT functional teams and assist in miscellaneous projects

Technical Knowledge Writer

Confidential

Responsibilities:

• Assessed accuracy of Confidential Help Desk solutions and worked on 1,000+ solutions in Maximo
• Successfully lead planning, execution and tracking progress of a Confidential Help Desk Solution implementation project work
• Highly appreciated for enhancing knowledge articles to improve usability and knowledge management
• Collaborated with help desk and support teams to gather requirements and delivered high quality technical and end-user documentation
• Trained and mentored team members to increase productivity and quality of deliverables

Technical Writer

Confidential

Responsibilities:

• Prepared career episodes to highlight important projects and enhance Confidential
• Collated summary statement for competency elements across career episodes.
• Documented Continuous (CPD) artifacts with a focus on knowledge developed in respective engineering discipline and interesting aspects of the job and learning process using word and visio diagrams

Senior Associate Consultant

Confidential

Responsibilities:

• Performed requirement analysis, research and built solutions for complex problems.
• Collaborated across functional teams and built client relationship and provided value added services by understanding their needs and building technical solutions
• Lead and moderated interviews with business and technical SMEs to understand the requirements, manage and coordinate the change drivers supplied as work orders for requirement elicitation
• Created process flow diagrams in Microsoft Visio, illustrations using AutoCAD and catalogue manual using the SAP application.
• Managed wiring and maintenance team and assisted in reviews and validations documentation to ensure completeness, accuracy, and usability.
• Prepared AECMA based software and hardware end-user manuals in-line with ATA 100 and ATA iSpec 2200 specifications
• Enabled team to in corporate the technical requirement from change drivers such as modification summary, service bulletins, RFC (Request for Change), manual change request etc. to improve information management
• Managed team Share Point sites for collaboration, distribution and document management
• Estimated effort and resources for planning phase of the documentation development
• Mentored and guided team members to perform impact analysis of complex change requests, engineering orders, specs and configs to capture them in the manuals
• Adhered to timelines by ensuring deliverables across milestones with timely sign off from respective stakeholders
• Built and utilized strong relationships across LOB teams to enhance knowledge and execute project tasks efficiently
• Developed elaborate expertise in technical writing using SGML, DTD and Electronic Technical Publishing System similar to iETM and authored different aircraft manuals such as Aircraft Maintenance Manual (AMM), Component Maintenance Manual (CMM), Wiring Diagram Manual (WDM), Fault Isolation Manual (FIM)

Design Engineer

Confidential

Responsibilities:

• Designed wiring diagram & loom diagram developing in-depth system understanding
• Recognized and appreciated as SME for preparing Wire list, Sleeve list, Equipment list, Continuity and Megger schedule, Project Slip
• Built and executed test plan and test specifications for testing of ELT ensuring performance checks and turning
• Collaborated with team members to complete tasks as per schedule and to improve knowledge management
• Assisted other team members to help them understand and perform their tasks