Senior Business Analyst Resume Columbus, OH - Hire IT People

SUMMARY

Senior Business Analyst and Organizational Change leader with 20+ years’ experience achieving IT - driven transformational business change and performance improvement
Creates and executes comprehensive Strategic Planning, Business Analysis, and Requirements and Change Management in large, complex business/IT environments to achieve planned business benefits
Develops proactive client and stakeholder relations with project sponsors and key internal or external constituencies in multiple industry sectors: government, education, retail, nonprofit, commercial
Skilled at eliciting, documenting, managing, and testing requirements, changes, and success measures aligned with identified business needs
Conducts assessments including sizing and scoping change projects, determining change attributes and organizational readiness, coaching and sponsor engagement, training and development needs
Builds strategic organizational change and performance capacity through associate, team, and management coaching, mentoring, and training; develops effective Changer Agent Networks
Award-winning writer and speaker; comfortable engaging at all levels within an organization
Certified Prosci Change Management Practitioner

PROFESSIONAL EXPERIENCE

Confidential, Columbus, OH

Senior Business Analyst

Responsibilities:

Led all aspects of business analysis strategy, tactical planning and execution, requirements elicitation and life cycle management; stakeholder interaction, and solution measurement and analysis.
BA and OCM Lead for complex, multi-year Microsoft Dynamics AX R3 implementation including procurement, inventory and warehouse management, product catalog, sales channels, and accounting.
Developed and implemented Organizational Change Management, Communication, Train-the-Trainer, and Knowledge Transfer and Sustainment plans for large, complex ERP implementation of EBIX policy management system.

Confidential, Columbus, OH

Senior Consultant, Business Analyst

Responsibilities:

Identified requirements for new single-source, XML/Web-based authoring and learning publishing system.
Integrated new authoring system with large-scale, strategic IT system and business transformation project.

Confidential, Columbus, OH

Director, Client Services and Operations

Responsibilities:

Developed and implemented comprehensive Change Management and Performance Improvement plan addressing underperforming business unit.
Executed comprehensive training needs analysis and staff development programs to achieve clear business performance objectives.
Exceeded revenue and performance goals on $30m annual revenue; improved customer and employee satisfaction scores.

Confidential, Columbus, OH

Business Analyst and Change Consultant

Responsibilities:

Developed, conducted, and analyzed nationwide survey of library management business practices.
Developed training to implement Balanced Scorecard quality assurance program.

Confidential

Executive Director

Responsibilities:

Led OCLC Institute dedicated to strategic organizational and industry-wide change through continuing education and professional development.
Implemented learning management system and online instruction for libraries and information professionals worldwide.
Developed and delivered learning content to front-line associates, managers, and executives.