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Senior Business Analyst Resume

Columbus, OH

SUMMARY

  • Senior Business Analyst and Organizational Change leader with 20+ years’ experience achieving IT - driven transformational business change and performance improvement
  • Creates and executes comprehensive Strategic Planning, Business Analysis, and Requirements and Change Management in large, complex business/IT environments to achieve planned business benefits
  • Develops proactive client and stakeholder relations with project sponsors and key internal or external constituencies in multiple industry sectors: government, education, retail, nonprofit, commercial
  • Skilled at eliciting, documenting, managing, and testing requirements, changes, and success measures aligned with identified business needs
  • Conducts assessments including sizing and scoping change projects, determining change attributes and organizational readiness, coaching and sponsor engagement, training and development needs
  • Builds strategic organizational change and performance capacity through associate, team, and management coaching, mentoring, and training; develops effective Changer Agent Networks
  • Award-winning writer and speaker; comfortable engaging at all levels within an organization
  • Certified Prosci Change Management Practitioner

PROFESSIONAL EXPERIENCE

Confidential, Columbus, OH

Senior Business Analyst

Responsibilities:

  • Led all aspects of business analysis strategy, tactical planning and execution, requirements elicitation and life cycle management; stakeholder interaction, and solution measurement and analysis.
  • BA and OCM Lead for complex, multi-year Microsoft Dynamics AX R3 implementation including procurement, inventory and warehouse management, product catalog, sales channels, and accounting.
  • Developed and implemented Organizational Change Management, Communication, Train-the-Trainer, and Knowledge Transfer and Sustainment plans for large, complex ERP implementation of EBIX policy management system.

Confidential, Columbus, OH

Senior Consultant, Business Analyst

Responsibilities:

  • Identified requirements for new single-source, XML/Web-based authoring and learning publishing system.
  • Integrated new authoring system with large-scale, strategic IT system and business transformation project.

Confidential, Columbus, OH

Director, Client Services and Operations

Responsibilities:

  • Developed and implemented comprehensive Change Management and Performance Improvement plan addressing underperforming business unit.
  • Executed comprehensive training needs analysis and staff development programs to achieve clear business performance objectives.
  • Exceeded revenue and performance goals on $30m annual revenue; improved customer and employee satisfaction scores.

Confidential, Columbus, OH

Business Analyst and Change Consultant

Responsibilities:

  • Developed, conducted, and analyzed nationwide survey of library management business practices.
  • Developed training to implement Balanced Scorecard quality assurance program.

Confidential

Executive Director

Responsibilities:

  • Led OCLC Institute dedicated to strategic organizational and industry-wide change through continuing education and professional development.
  • Implemented learning management system and online instruction for libraries and information professionals worldwide.
  • Developed and delivered learning content to front-line associates, managers, and executives.

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