SUMMARY
- Senior Business Analyst and Organizational Change leader with 20+ years’ experience achieving IT - driven transformational business change and performance improvement
- Creates and executes comprehensive Strategic Planning, Business Analysis, and Requirements and Change Management in large, complex business/IT environments to achieve planned business benefits
- Develops proactive client and stakeholder relations with project sponsors and key internal or external constituencies in multiple industry sectors: government, education, retail, nonprofit, commercial
- Skilled at eliciting, documenting, managing, and testing requirements, changes, and success measures aligned with identified business needs
- Conducts assessments including sizing and scoping change projects, determining change attributes and organizational readiness, coaching and sponsor engagement, training and development needs
- Builds strategic organizational change and performance capacity through associate, team, and management coaching, mentoring, and training; develops effective Changer Agent Networks
- Award-winning writer and speaker; comfortable engaging at all levels within an organization
- Certified Prosci Change Management Practitioner
PROFESSIONAL EXPERIENCE
Confidential, Columbus, OH
Senior Business Analyst
Responsibilities:
- Led all aspects of business analysis strategy, tactical planning and execution, requirements elicitation and life cycle management; stakeholder interaction, and solution measurement and analysis.
- BA and OCM Lead for complex, multi-year Microsoft Dynamics AX R3 implementation including procurement, inventory and warehouse management, product catalog, sales channels, and accounting.
- Developed and implemented Organizational Change Management, Communication, Train-the-Trainer, and Knowledge Transfer and Sustainment plans for large, complex ERP implementation of EBIX policy management system.
Confidential, Columbus, OH
Senior Consultant, Business Analyst
Responsibilities:
- Identified requirements for new single-source, XML/Web-based authoring and learning publishing system.
- Integrated new authoring system with large-scale, strategic IT system and business transformation project.
Confidential, Columbus, OH
Director, Client Services and Operations
Responsibilities:
- Developed and implemented comprehensive Change Management and Performance Improvement plan addressing underperforming business unit.
- Executed comprehensive training needs analysis and staff development programs to achieve clear business performance objectives.
- Exceeded revenue and performance goals on $30m annual revenue; improved customer and employee satisfaction scores.
Confidential, Columbus, OH
Business Analyst and Change Consultant
Responsibilities:
- Developed, conducted, and analyzed nationwide survey of library management business practices.
- Developed training to implement Balanced Scorecard quality assurance program.
Confidential
Executive Director
Responsibilities:
- Led OCLC Institute dedicated to strategic organizational and industry-wide change through continuing education and professional development.
- Implemented learning management system and online instruction for libraries and information professionals worldwide.
- Developed and delivered learning content to front-line associates, managers, and executives.
