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Business Systems Analyst Resume

Seattle, WashingtoN


Senior Business Analyst/Project Manager with over 16+ years’ experience in Retail, IT & Telecommunication, Government, Banking and Manufacturing sector. Subject matter expert in Oracle HCM and Workday HCM with hand - on experience in large-scale, global, full life cycle, domestic and international implementations. Excellent functional expertise in business process analysis, mapping solutions to these processes and determining best approaches based upon leading and emerging business practices.


Workday HCM V30-33: Core HCM/Recruitment/ Security/ Business Process/ Report Writer/ Calculated fields/ EIB .

Oracle Fusion: Workforce Deployment/ Workforce Development

Oracle HRMS (R12): Human Resources/ Self Service/ Oracle Payroll/ Oracle Time & Labor Management/ Oracle Incentive Compensation/ Oracle Advanced Benefits

Oracle HRMS (11. 5.10): Human Resources/ Self Service/ Oracle Payroll/ Oracle iRecruitment/ Oracle Learning Management/ Oracle Time & Labor Management.

Oracle Financials (11.5.10): Oracle iExpense/ Oracle iProcurement.

Project Management: Project Planning/ Resource Management/ Process Improvement and Re-engineering/ Global Team/ Virtual Team Coordination/ Change Management/ Interpersonal Conflict Resolution/ Clear Communications & Reporting/ Quality Assurance.

Applications: Service Now, Remedy, Rally, SAP GRC, SAP SOLMAN, Team Connect (Enterprise Legal Management System), MetricStream GRC (Governance, Risk & Compliance)

Tools: /Technology: PL/SQL, MS Project, MS Visio, TOAD, Data Loader, JIRA


Confidential, Seattle, Washington

Business Systems Analyst


  • Provided production support on Oracle Core HR, Payroll, and Time / Labor
  • Supported regular Payroll run activities for 3 separate payrolls (Weekly, Bi-weekly & Semi-Monthly). This includes Timekeeping data coming in from OTL as well as Sales data coming in from 3rd party interface and commissions getting calculated in OIC and paid through Payroll.
  • Payroll activities also included ensuring time entries getting loaded into Professional timecard is correct as well as any manual adjustments load to OIC before payroll run. Analyzed and worked on resolution of issues surfacing during payroll runs.
  • Created multiple data loaders to load bulk data in Oracle for Responsibilities, SITs, Jobs, CRM roles etc.
  • Worked and resolved issues arising out of multiple interfaces to and from Oracle. There are multiple systems integrating with Oracle e.g. Sales System, Active Directory, Mainframes, External Benefits provider etc. and each interface presented it's own challenge to identify the issue and bring it to a successful resolution
  • Supported MetricStream GRC module. This application is primarily used for sending out Duty surveys to Department Managers to gauge their Exempt & Non-Exempt duties
  • Participated in rotating on-call and weekend shifts to support production activities primarily to support payroll.
  • Identified problems, and understood root cause and effect and solved independently within assigned space
  • Facilitated meetings and working sessions across medium to large teams and varying levels of leadership
  • Negotiated and resolved conflicts while escalating appropriately
  • Collaborated across teams and capabilities to consistently ensure that the right people with the right knowledge and expertise are involved

Confidential, New Brunswick, New Jersey

Transition Manager/Business Analyst


  • Develop and execute a holistic and comprehensive transition management strategy for transition of Manufacturing Information Systems Support.
  • Coordinate program-wide transition management efforts and work stream to achieve milestones, objectives, and deliverables
  • Oversees all transition related activities including monitoring of transition schedules, planning, and coordination of transition status meetings and preparation of transition reports Directs the execution of the master transition plan and reports program management metrics to senior management per departmental standard operating procedure.
  • Supports pre-sales efforts as needed by advising solution developers to identify all start-up duties, transition tasks, and associated schedule.
  • Defining acceptance criteria or working with specialists to define acceptance criteria for project deliverables continuously monitors the progress terms of the status of the plan and reports back to the organization via weekly or other progress reporting by organizing and managing status meetings Review the processes, checklists, templates, baselines etc.
  • Review the Transition approach, methodology, assumptions, solution etc. proposed in the RFP by the Sales Support and Sign-off
  • Involved in Workday Implementation project and worked as a liaison between client senior management and Implementation partner for Workday implementation
  • Day to day support of Workday HCM , Security, Compensation, reporting issues and implementing enhancements when needed.
  • Created Custom Reports and scheduled reports as requested by end-users.
  • Worked on modifying/troubleshooting/enhancing existing custom reports using Calculated Fields.
  • Created and used calculated fields in reporting, business processes, and integrations within Workday.
  • Experience in performing HCM tasks like defining Job Profiles, position creations, employee hiring, transfers, promotions, demotions and terminations etc., as part of Workday Testing requirements.

Confidential, Marysville, Ohio

ITSM Process Consultant / Sr. Business Analyst


  • Lead business process definition, re-engineering, improvement and gap analysis of current/to-be processes during workshops with key customer sponsors and stakeholders
  • Developing required documentation such as workshop agenda, presentations, gap analysis reports, process flow diagrams, roles/responsibilities
  • Identifying areas of process improvement (efficiency and effectiveness) and recommending solutions that detail pros, cons and risks
  • Managing and communicating ITSM process and business requirements to the delivery team as a bridge to ensure that the proposed solutions meet the customer's expectations
  • Drive the customer roadmap discussions and decisions.

Confidential, Torrance, California

Service Delivery Manager


  • Manage a delivery team (onsite & offshore) to ensure timely and accurate customer deliveries.
  • Oversee daily activities of delivery team and provide direction and guidance as needed.
  • Perform resource allocations and workload assignments per delivery requirements.
  • Ensure that team maintains high level of competence and operational excellence.
  • Evaluate the performance of team members and determine needs.
  • Serve as primary contact for customer inquiries and concerns.
  • Analyze customer orders, set delivery priorities and make schedule adjustments to meet timely delivery Goals.
  • Develop process improvements to achieve cost effectiveness and time saving.
  • Make critical business decisions to meet customer expectations.
  • Report delivery status to customers and develop required delivery documentations.
  • Designed and documented the Change management tracking process, and as Change Manager reviewed requests for Change and participated in CAB meetings

Confidential, Santa Clara, California

Project Manager


  • Responsible for delivering end to end implementation of Oracle R12 (Core HR, Absence & Benefits module) against agreed scope and schedule and customer expectations
  • Preparing detailed Project plan, organizing resources, coordinating with business and development team
  • Monitoring project risks and scope creep to identify potential problems and proactively identifying solutions to address them in advance.
  • Producing Project Plan, Status Reports, Issue Logs, and Requests for Change etc.
  • Preparing Invoices for customer billing
  • Preparing metrics report for Senior Management reporting


Module Lead & Senior Business Analyst


  • Involved in Workday Implementation project and worked as a liaison between client senior management and Implementation partner for Workday implementation
  • Primary SPOC (Single-Point-of-contact) for Workday HCM support for APAC region
  • Experience with creating Staffing models for Supervisory Orgs, Reorganizations and business process framework, Organization Types, Organization Hierarchies
  • Experience with Workday security groups like Role based security, User based Security, Intersection, Segment-based and Job based Security.
  • Pretty good Understanding and hands on experience in Functional area, Domain and Business Process Security Policies.
  • Extensively worked on Workday application in creating reports, calculated fields, basic integrations using EIB
  • Created Position, Jobs, Locations, Cost center and Organizational Hierarchies.
  • Configured and Tested Business Process and notifications in core HR: Hire, Job Change, Termination, Create Positions, Requisitions, Termination, & Contract Contingent.
  • Designed and configured workday Security configuration objects like Security groups, Functional area, Domain and Business Process Security Policies and Tenant setup.
  • Creating Job Profiles, Job Families and Job Family Groups, Compensation grades and profiles for North America and global countries in foreign currencies
  • Handling high priority incidents in Core HCM, Absence, Benefits & Recruitment.
  • Involved in and supporting the recruiting workflow which involves steps like assessment, background check, employment agreement, interview offer, ready to hire, check, review and screening.
  • Supported configuration of Job Application, Offer and Convert Contingent Worker to Employee Business Processes
  • Liaise with HR, Payroll, and other internal departments and developed test scenarios for Business Processes like Hire, Job Change, Promote, Transfer, Terminate, Compensation changes, Employee Self Service process, Manager Self-service processes, etc.
  • Worked on testing the data and security issues with the data from the reporting prospective.
  • Created calculated fields to be used in custom reports to pull data in to Workday report.
  • Configured and tested Workday Compensation including Packages, Salary & Hourly Plans, Bonus, merit plan and Commission Plans.
  • Worked on different data sources to match requirements in Workday Reporting and Analyzed data, develop and generate routine and ad-hoc reports.
  • Participated in Workday communities to remain connected with Workday and Customers.
  • Assesses upcoming Workday release functionality and impacts to client business processes Assisted the customers in creating Job Aids on Workday System
  • Demonstrate extensive knowledge to troubleshoot and fix Workday related issues

Project Manager/Scrum Master



  • Managed development and Implementation of in-house tool (Leave Management) using SCRUM Framework
  • Facilitated scrum ceremonies (grooming, sprint planning, retrospectives, daily stand-up)
  • Help the team to remove impediments that are keeping them from doing their work and ensure scrum practices are followed assisted team with making appropriate commitments through story selection, sizing and task definition and participated proactively in developing and maintaining team standards, tools and best practices and thereby reducing development time.
  • Empowered teams to self-organize and grow cross-functionality
  • Coordinated with the team for product backlog grooming and story estimation.
  • Worked with Senior Management, Business & Release Management to understand the vision of the product, prioritize and develop software release planning.
  • Facilitating discussion, decision making, and conflict resolution.
  • Good skills and knowledge of servant leadership, facilitation, conflict resolution and continual improvement
  • Provide Development Status update and reporting to stakeholders at end of Sprint
  • As a Project Manager for implementing in-house applications (Exit Tool) globally at Yahoo Responsible for delivering projects against agreed scope and schedule and customer expectations.
  • Preparing detailed Project plan, organizing resources, coordinating with business and development team, Monitoring project risks and scope creep to identify potential problems and proactively identifying solutions to address them in advance.
  • Preparing Project Plan, Status Reports, Issue Logs, and Requests for Change etc.

Project Lead & Sr. Business Analyst



  • Implemented and supported Oracle HRMS modules (Core HR, Self-Service, iRecruitment, Learning Management, Payroll, Compensation Workbench, Performance Appraisal) for multiple clients and across industries Leading and executing end to end implementations with responsibilities that varied from Preparing Requirements Scoping, Gap analysis and mapping, Functional Solution design and review, preparing test specification documents, Coordinating Development and testing, Conducting UAT, User along with the deliverable documents and support.
  • Managing offshore development where responsibilities varied from Conceptualization and preparing Proof of Concept, Assisting Pre-Sales team with configuring and conducting Demos to clients, Preparing Requirements Scoping and translating them to functional Specs, preparing test cases and testing, Leading development of Legislation Specific Customization, Conducted s for Oracle Partner on behalf of Oracle University
  • Implemented Oracle iExpense and iProcurement at Yahoo for Vietnam, Indonesia, Philippines, Malaysia and China
  • Coordinating Technical Walkthrough and Organizing, planning and prioritizing the various tasks.
  • Creation of test plan that includes Unit testing, SIT and UAT.


Onsite Business Analyst


  • Leading and executing end to end implementations for Core HR, Payroll, iRecruitment and Learning Management with responsibilities that varied from preparing Requirements Scoping, gap analysis, mapping, Functional Solution design and review, Configuration Setup, Conference room Pilot, preparing test specification documents, Coordinating Development and testing, Conducting UAT, User along with the deliverable documents and support.
  • Experienced in design of RICE (Reports, Interfaces, Customizations and Extensions) objects to as per the custom business process within Oracle HRMS implementation.
  • Setting up complete Recruitment cycle from creating Vacancies to making offers to candidates
  • Setting up End to end process from Hire to Retire
  • Configuring Learning management from creating Courses, Learning Paths to tracking and managing enrollments, managing online content, creating and managing tests
  • Expertise in Oracle Payroll compensation management, Salary review, designing of especial earning rules using Fast formulas.

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