SUMMARY:

• Leverage my extensive Wireless Business Systems Engineering, Technical Analyst and Customer Support knowledge to continually design and improve products that delight customers.
• Highly accomplished, seasoned and customer driven professional offering over 20 years of success.
• Expertise in analyzing, specifying requirements for, designing and testing highly complex real time systems.
• Consistently deliver high quality, measurable, on - time end to end requirements, architecture and design - leading to high quality customer pleasing solutions.
• Team leader of multiple successful projects, gathering business requirements, testing and supporting customers.
• Experienced in all phases of the SDLC.

TECHNOLOGIES:

• IMS (IP Multimedia System)
• DOORS (Distributed Requirements Management System)
• IP, TCP/IP, OSI
• ATM, SS7
• UNIX, Microsoft Windows Operating Systems
• C Language, Shell scripting
• Networking protocols - Layer 1 through Layer 7
• KPI tools/analysis
• BSS/OSS Systems
• Clearcase/Quest
• Rational Rose
• Visual Paradigm
• Microsoft - Powerpoint, Word, Excel, Access, Outlook

PROFESSIONAL EXPERIENCE:

Confidential, Naperville, IL

System Engineer / Business Analyst

Responsibilities:

• Lead Engineer/Analyst for IP Multimedia Subsystems (IMS) End to End OA&M requirements and architecture for Business Support Systems (BSS) and Operations Support Systems (OSS).
• Focus on Fault, Configuration, Accounting, Performance and Security functionality.
• Expert Confidential deriving customer business requirements into actionable standards based technical requirements.

Confidential

System Engineer / Technical Analyst

Responsibilities:

• Team leader for gathering and specifying requirements for Confidential Wireless Packet Data BSS/OSS solutions.
• Delivered on time, high quality requirements for multiple simultaneous product offerings.
• Led requirements reviews for onshore and offshore development teams. Mentored other engineers in technology and end to end requirements generation.
• Products well received by customers globally resulting in multi-million dollar contracts for products and support services.

Confidential

System Engineer / Technical Analyst

Responsibilities:

• Was sought after to help this team that was struggling to specify requirements, team was almost 1 year behind schedule.
• Worked with customer and development teams to specify requirements and use cases for a very complicated Confidential 1X and EvDO IP-Backhaul feature for Confidential .
• Provided integration of legacy AMPS OA&M circuit based in-house solution with open systems IP based solution for backhaul.
• Proposed and met very tight schedules that weren’ Confidential met in the past and enabled LU to book millions in revenue 1 year earlier than planned.

Confidential, Naperville, IL

Application Engineer

Responsibilities:

• Highly respected key resource to product managers and customer teams.
• In addition to assigned job responsibilities, sought out and delivered customer and competitor information to Systems Engineering and Product Management to help formulate product decisions.
• Trained peer Application Engineers, customer teams and development staff in Confidential ’s wireless data offers.
• Worked with outside vendors providing vendor management for product realization as needed.

Systems Engineer

Confidential

Responsibilities:

• Responsible for specifying requirements based on business, standards and customer inputs.
• Specified system requirements as input to architecture and development organizations following ISO-9000 processes.
• Worked closely with product managers, and customer teams to provide pre-sales technical support including demos and presentations (tele etc.) (Including regular AMUG (user group) presentations) for product teams and marketing groups and customers.
• Enabled Confidential to sell BSS/OSS upgrades to customers, generating additional revenue.

Systems Architect

Confidential

Responsibilities:

• Gathered and generated requirements, architectures and prototypes as necessary to secure new business.
• Built a Video Server/Streaming server customer lab from the ground up.
• Built rapid prototypes of product using off the shelf equipment and technologies.
• Worked with customers to deliver streaming multimedia data over various transport mechanisms, such as 100baseT, Switched Ethernet, FDDI, Isochronous Ethernet etc.
• Provided design solutions, product management resolutions, technical analysis as well as pre-sales support to customers whose products are based on this platform.
• Data analysis was key input for the direction of future product architecture decisions.

Software Developer / Tester

Confidential

Responsibilities:

• Responsible for design and implementation of the ISO 8073 class 4 transport modules and layer 6-7 applications.
• Led activities of group members in design, development and testing efforts.
• Expert with UNIX (Solaris, Linux etc.) including kernel level OS, the OSI protocol stack, TCP/IP, C language and Shell.
• Demonstrated excellent team leadership and communication skills.

Confidential

Customer Engineer

Responsibilities:

• Provide 24x7 Tier 2 support for ALU Confidential eNodeB, MME and WMS/OAM.
• Responsible to solve many complicated problems escalated through Confidential & Confidential Advanced Technical Support teams.
• Developed excellent working relationships with customers peer engineering and management teams.
• Expert Confidential dealing with customer engineers and management when high pressure technical issues are Confidential hand. Work with Confidential development and system engineering to ensure fixes and new product issues are delivered to the customer.
• Quick resolution of customer tickets kept customer satisfaction metric within the SLA targets.

Outage Recovery Engineer

Confidential

Responsibilities:

• Consistently managed teams of diverse remote ALU and customer engineers and managers on bridges in the real-time, high pressure, recovery of customer outages 24x7.
• Managed and provided root cause analysis follow-up - including procedural, hardware and/or software changes, and tools as needed to improve product, processes or systems to prevent outages in the future.
• Excellent customer interface demeanor and troubleshooting skills - cool head under pressure.
• In depth knowledge of all elements of 2G/3G/ Confidential networks as well as ATM and IP network interconnectivity and protocol analysis tools.

Confidential, Naperville, IL

Senior Systems Analyst

Responsibilities:

• Central point of contact for swift outage cause identification and recovery for multiple products managing global recovery teams in high pressure environment.
• Saved company may millions of dollars in penalties by preventing and/or recovering outages quickly.