SUMMARY

• Business Analyst and Project Manager successful in all project areas from project inception through closeout. Experienced in grocery, manufacturing, governmental, investment, financial, retail, entertainment, and insurance industries. Skilled in business owner relationships, eliciting requirements, working with programmers, business areas, quality assurance, and onshore /onshore personnel.
• Certified Business Analyst Professional (CBAP)
• Certified Project Management Professional (PMP)
• Project BA for local and global Cross - functional Teams
• Business and Technical Specifications Writer
• Create Process, and project documentation for Waterfall, Iterative, RUP, and Agile Methodologies on multiple platforms
• Research and Define Business Best Practices

PROFESSIONAL EXPERIENCE

Senior Business Analyst

Confidential

Responsibilities:

• Senior Business Analyst responsible for defining, eliciting new technical requirements for an Agricultural property and casualty Insurance company.
• Elicited requirements, created BRD, process flows, Use cases, and created project documentation with multiple business owners.
• Served as point BA for several Rate changes including documentation.
• Worked with Billing Center, AS/400, and Claims systems.
• Upgraded a new billing Center system to include government compliance.
• Taught junior BAs in business analyst best practices.

Business System Analyst

Confidential

Responsibilities:

• Business Systems Analyst responsible for defining, eliciting new technical requirements for a major Furniture Manufacturing and Retail company client for logistics projects. Elicited requirements, created BRD and process flows. Use cases, and created project documentation with multiple business owners over several domains. Integrated a new order maintenance system with fleet management and warehouse management systems. Including government compliance, scheduling, shipping, and warehouse.

Senior Business Analyst

Confidential, Miami FL

Responsibilities:

• Business Analyst responsible for defining, eliciting new business and technical requirements for a major Cruise Line company client for HR and Finance projects. Elicited requirements, created BRD and process flows. Use cases, and created project documentation with multiple business owners. Created gift Card system from sales, redemption, and replacement.

Business Analyst

Confidential, St. Petersburg FL

Responsibilities:

• Business Analyst responsible for defining, eliciting new business and technical requirements for three compliance projects using Agile and waterfall methodology. Created project documentation including a BRD for a major financial company client using TFS. Worked with multiple business owners to create compliance documentation and client letters