Business Analyst Resume

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential

Business Analyst

Responsibilities:

Leads process improvement efforts streamlining processes and eliminate gaps across all 12 Confidential Districts
Manages mid - sized projects ensuring deliverables are met on time within budget
Maps and documents processes to identify gaps and limit waste using MS Visio
Leads cross functional teams in requirements gathering sessions
Analyzed and monitored critical systems for the Confidential ’s Central Electronic Payments systems which support over 60% of the funds and 90% of the securities transactions across the U.S. banking industry
Identified and led the evaluation and re-design of a critical systems process saving over $14,000 and 2000 man hours annually

Confidential

PMO Project Analyst (IT PMO)

Responsibilities:

Lead multiple small - medium project efforts to completion under budget and on schedule in a balanced/weak matrixed environments in a PMBOK based environment
Audited project based on PMBOK and PMO standards and made suggestions for process improvements
Analyzed project level of effort (LOE) metrics from multiple projects and identified an opportunity to maximize resource usage, enabling two projects behind scheduled to recover the time lost within 2 weeks
Collected, organized and reported metrics from multiple projects which fueled reporting delivered to officer level executives
Implemented and managed the rollout of a document management process which ensured the PMO’s compliance with ISO 9001 guidelines
Lead requirements gathering activities for IT projects identifying opportunities to implement and manage new technology

Confidential

Jr. Portfolio Manager

Responsibilities:

Compiled and analyzed project related data for forecasting efforts
Analyzed project and process procedures to ensure efficiency according to software lifecycle standards
Used resource tracking tools to manipulate, extract and compile data to be used for reporting
Reported metrics from multiple projects to multiple levels of leadership

Confidential

Project Coordinator

Responsibilities:

Successfully implemented and monitored several large and small scale projects
Participated in the negotiation and analysis of procurement policies and procedures
Responsible for building and maintaining relationships with internal and external customers
Analyzed trends, tracked errors and tested new or ad hoc procedures to ensure accuracy of processes by other associates resulting in a 25% increase in efficiency over a 3 month period
Communicated with leadership, stakeholders, and third parties on project progress resulting in increased awareness throughout the project lifecycle

Confidential

Sr. Account Manager

Responsibilities:

Coordinated and led numerous projects including team building events and training activities
Developed training materials utilizing departmental best practices.
Provided technical support to customers regarding web based and computer issues
Exceeded sales goals 11 out of 12 months
Met and exceeded quality assurance score of 95% for 12 months
Communicated best practices throughout a 13 member sales team to increase product sales
Mentored team members in sales practices resulting in sales exceeding goals by 18%