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Business Analyst Resume

TECHNICAL SKILLS

  • Project Management
  • Project Analysis
  • Portfolio Analysis
  • Process Management
  • Process Analysis
  • Process Improvement
  • Business Analysis
  • Requirements Gathering
  • Waterfall and Agile methodologies
  • ITIL v3 Foundation
  • Training Coordination
  • Risk Management
  • Relationship Management
  • Document Management & Control
  • Business Planning
  • Software Development Life Cycle (SDLC)

PROFESSIONAL EXPERIENCE

Confidential

Business Analyst

Responsibilities:

  • Leads process improvement efforts streamlining processes and eliminate gaps across all 12 Confidential Districts
  • Manages mid - sized projects ensuring deliverables are met on time within budget
  • Maps and documents processes to identify gaps and limit waste using MS Visio
  • Leads cross functional teams in requirements gathering sessions
  • Analyzed and monitored critical systems for the Confidential ’s Central Electronic Payments systems which support over 60% of the funds and 90% of the securities transactions across the U.S. banking industry
  • Identified and led the evaluation and re-design of a critical systems process saving over $14,000 and 2000 man hours annually

Confidential

PMO Project Analyst (IT PMO)

Responsibilities:

  • Lead multiple small - medium project efforts to completion under budget and on schedule in a balanced/weak matrixed environments in a PMBOK based environment
  • Audited project based on PMBOK and PMO standards and made suggestions for process improvements
  • Analyzed project level of effort (LOE) metrics from multiple projects and identified an opportunity to maximize resource usage, enabling two projects behind scheduled to recover the time lost within 2 weeks
  • Collected, organized and reported metrics from multiple projects which fueled reporting delivered to officer level executives
  • Implemented and managed the rollout of a document management process which ensured the PMO’s compliance with ISO 9001 guidelines
  • Lead requirements gathering activities for IT projects identifying opportunities to implement and manage new technology

Confidential

Jr. Portfolio Manager

Responsibilities:

  • Compiled and analyzed project related data for forecasting efforts
  • Analyzed project and process procedures to ensure efficiency according to software lifecycle standards
  • Used resource tracking tools to manipulate, extract and compile data to be used for reporting
  • Reported metrics from multiple projects to multiple levels of leadership

Confidential

Project Coordinator

Responsibilities:

  • Successfully implemented and monitored several large and small scale projects
  • Participated in the negotiation and analysis of procurement policies and procedures
  • Responsible for building and maintaining relationships with internal and external customers
  • Analyzed trends, tracked errors and tested new or ad hoc procedures to ensure accuracy of processes by other associates resulting in a 25% increase in efficiency over a 3 month period
  • Communicated with leadership, stakeholders, and third parties on project progress resulting in increased awareness throughout the project lifecycle

Confidential

Sr. Account Manager

Responsibilities:

  • Coordinated and led numerous projects including team building events and training activities
  • Developed training materials utilizing departmental best practices.
  • Provided technical support to customers regarding web based and computer issues
  • Exceeded sales goals 11 out of 12 months
  • Met and exceeded quality assurance score of 95% for 12 months
  • Communicated best practices throughout a 13 member sales team to increase product sales
  • Mentored team members in sales practices resulting in sales exceeding goals by 18%

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