SUMMARY:

• I am a software professional with an 8+ years of experience in Telecommunication industry (BSS/OSS). Having professional expertise in Solutions Design, Requirements Gathering, Business Analysis, Estimations, Development and extending QAT/UAT & postproduction Testing support and full System development life cycle experience.
• Having 4 years of onsite proven experience working with Telecom customer to determine their needs and
• Translate them into technical Requirements and project plans. I have in - depth knowledge of Confidential Ensemble and Enabler, wireless - wireline - internet provider billing and hands of experience.
• I am quick learner. I am certified SCRUM professional (PSM I).Having experience of both Water fall and Agile, I believe in Agile, test-driven development.
• I have worked in Sprint Planning, Sprint Reviews, Sprint Retrospectives, and other Agile ceremonies. I have deep understanding of ITIL and eTOM.
• I am looking for Analyst role as Business Analyst or System Analyst.

SKILLS:

Billing (5 years), AR (4 years), Collection (4 years), CRM (4 years), CUSTOMER RELATIONSHIP MANAGEMENT (4 years), FBF (4 years), API (4 years).

SKILLS & EXPERTISE:

C / C++, Advanced PL/SQL, Java, Java Script, REST APIs, UNIX Shell Scripting (ksh/sh/bash), Tuxedo, Perl Scripting, Power Builder, Oracle, Telecommunications Billing, Business Analysis, Ensemble, CES

WORK EXPERIENCE:

Business Analyst

Confidential, PR

Responsibilities:

• Involve in every stage of SDLC from business requirements to implementation phase.
• Working closely with business stakeholders to understand the scope of the project.
• Working with the sales operations team, product management team and other stakeholders to capture requirements.
• Create Use Case Diagrams, Activity Diagrams.
• Creating HLD and IA based on Business Requirements.
• Discuss Requirement with Development Team and testers and OGS in team.
• Participating with the CR/AR estimations.
• Reviewing the solution provided by delivery and validating with customer.
• Providing inputs to the design of the solution.
• Work closely with SST/QA/UAT team to make sure all scenarios are tested as per the HLD.
• Plan production support/ Software Upgrade during the version rollout and making sure release goes successful.
• Responsible for delivery of TRN (Technical Release Note), FRN (Functional Release Note) at end of each version.
• Responsible to manage and request for onsite resource as per project need.
• Working as focal for integrations with 3rd Parties, writing External Interface Documents.
• Working with multicultural development team.
• Implementation of Claro Update program.
• Implementation of "Equipment on Installments".
• POS integration with Pinpad machines.
• Implementation of new Consolidate Paper Bill format (All services Wireless, Wire line, TV, Cloud all in single bill).
• Implementation of Data Rollover functionality for Claro Customers (Interaction with PCRF).
• Payment gateway implementation with Citibank.
• Adding Cloud Services in to Confidential Billing System.
• Migration of Tracfone customer's under Hierarchy (Payer ban and child ban).
• Integration of POS with Assurant for Insurance Claims on Equipment.

Software Developer and Software Support Engineer

Confidential

Responsibilities:

• Participate in requirement gathering and write IA and Detail Design Documents.
• Provided Onsite/offsite UAT, QA and Production Support for the Telkom SA and Confidential.
• Write Plan and Execute UAT/ ST test cases.
• Perform code review and Detail Design reviews of the peers.
• Provide on job training to new joiners in the team.
• Provided support to make sure
• Provided On-call support for off business hours for P1 incidents and provide resolutions of incidents in production environments
• Schedule, monitor and resolve batch scheduling (EOD, EOW, EOM)