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Sr Business Analyst Resume

SUMMARY

  • Broad, extensive business analysis experience applying principles of effective business analysis and project management, methods, techniques, and tools
  • Review of Business processes, performing gap analysis, burn - up/burn-down reports, project velocity reports. Finding and evaluating options, and effective implementation
  • Management of diverse technical and management services across all phases of project lifecycle from initiation till closure, and further transition to Full time support staff
  • Creating Work Breakdown structures and schedule management
  • Perform Risk analysis, Prepare Contingency plan and implement risk controls
  • Strong work done in areas of team building, knowledge transfers, and mentoring both technical and business teams.
  • Transitioning of support including providing leadership in the transition of work from the Contractor to FTE Support staff with transition of existing PM infrastructure to the maintenance and operations infrastructure.
  • Leading and facilitated technical and business team meetings
  • Highly skilled in forming and organising high performance teams

TECHNICAL SKILLS

  • Redh at Ent erpr ise Lin u x, C entOS, Alp in e, Ubun tu, Ma cOS, Windows
  • DevOps To o ls +
  • J enkin s, Atlassian Bitbu ck et, Ar tifact o ry, Son arQub e
  • Do c ker, Acti ve Dire ct o ry, Mes o s /Mara thon, Ap a che to mcat, AWS- R DS, SQ L
  • AWS - E C2, S 3, V PC, RDS, E FS, Clo ud wat ch
  • Do c ker
  • Fi le Tran sfers
  • Bash / Groovy / Jira Query / Splunk Query / SQL
  • Tibco MFT (CC/IS /PS ) / Fil e - Zil la / C yb er-du ck /
  • Project Management
  • In cid ent M an ag em ent
  • Documentation
  • Cloud watch
  • Atlassian J IRA / MS Project
  • Pag erdu ty / Slack
  • Atlassian Confluence / JIRA
  • OpenText Exstream

PROFESSIONAL EXPERIENCE

Confidential

Sr Business Analyst

Responsibilities:

  • Lead Business and tech team in converting the existing infrastructure and built new infra using “Infrastructure as code” modules with Terraform. Organized meetings with Tech team to transition CTO’s priority of transitioning entire systems infrastructure to code
  • Analyzed and redesigned the existing core business processes to achieve the substantial improvements in their performance, productivity, and quality including set of interlinked tasks and activities performed to achieve the pre-determined objectives
  • Conducting interviews with various stakeholders and customer facing team to capture, analyze and prioritize business requirements
  • Created, modified and published personalized messages and content to a variety of devices and channels from a single design with OpenText Exstream
  • Organize and layout Key Requirements in ‘Business Requirement Document’
  • Creating, addressing tickets using JIRA and triage to appropriate staff members. Follow-up till closure
  • Validating all requirements to closure
  • Monitoring and Analyzing Systems Backups and Recovery for the CICD infra. Published guidelines for future consumption
  • Monitoring defects and removing impediments by working with technical staff, with a vision to continuously improve HA and Security
  • Work with CTO and Tech team in framing and publishing policy for patching and system upgrades
  • Administration of JIRA service desk and sprint boards. Triaged tickets and ensure SLAs are met
  • Designing, Developed and Modified workflows over Atlassian JIRA
  • Presenting technical plan to executive members in easy to digest way by projecting technical information with help of diagrams and flow-charts
  • Develop technical specifications, diagrams, and process flows for use by technical staff - programmers, system engineers

Confidential

Sr Business Analyst

Responsibilities:

  • Analysis of critical business processes and re-engineering of legacy processes of multi-million-dollar multiple applications
  • Planning and Implementation of installations / timely upgrades of large scale Continuous Integration and Continuous Delivery (CICD) platform consisting of Jenkins, Atlassian Bitbucket / GIT, Artifactory, SonarQube and underlying infra hosted on AWS - EC2, S3, VPC, RDS, EFS, Cloudwatch
  • Designing and implementing High-Availability model for applications using Softnas and AWS-Elastic File Storage (EFS) as shared file systems
  • Designing, Developing and Modifying workflows over Atlassian JIRA to provide extensive support to large number of application teams / customers (close to 200)
  • Service Desk License acquisition for new support engineers, and overall administration of JIRA service desk and Team’s JIRA ALM sprint boards. Triaged tickets and ensure SLAs are met
  • Troubleshooting and publishing detailed Root Cause Analysis for P0/P1 incidents over Atlassian Confluence
  • Plan, Test and Install new add-ons/plugins in JIRA, Confluence, Bitbucket, Jenkins, SonarQube
  • Take Leadership approval and open communications to all stake holders as part of change management process
  • Integrated Jira with Slack to instantly create on-demand custom channels with stake-holders for Jira issues without ever leaving Jira
  • Designed and implemented distributed build system for Jenkins - both static and dynamic slaves on windows and Linux using EC2, Docker and JFROG Artifactory
  • Planned and coordinated disaster recovery drills
  • Re-create fact and dimension SQL tables before loading data into them
  • Run stored procedures. If the SQL statement invokes a stored procedure that returns results from a temporary table, use the WITH RESULT SETS option to define metadata for the result set. Save the rowset returned from a query into a variable
  • Worked on POCs to create a CICD platform with Jenkins, Bitbucket / GIT, Artifactory, SonarQube
  • Installed and configured Staging and Production stacks
  • Used JIRA dashboards to create backlogs, sprint planning, task prioritization and agile work tracking
  • Handled large volume of Incident tickets, Issues and published Root Cause Analysis (RCA) to stakeholders
  • Integrated Jenkins with Atlassian Bitbucket, JFROG Artifactory and SonarQube
  • Extensively worked with vendors Cloudbees, Atlassian, JFROG during all phases starting from concept to implementation to production acceptance by tenants / stake-holders
  • Created sample job templates for consumption of application teams
  • Created User directories in Atlassian Bitbucket and integrated with centralised Active Directory
  • Prepared POCs and performed LDAP integration of CICD tools Jenkins, Artifactory, SonarQube
  • Administered group based access control
  • Performed clean-ups of old users to free-up user licenses from Atlassian Bitbucket
  • Set-up HTTPS for the applications by installing SSL certs over EC2 load balancer, also utilised AWS Certificate Manager

Other direct / indirect technical components of the environment: SQL, Oracle, Mesos / Marathon, Kubernetes, Linux (Rhel), Windows, Slack / Sharepoint / PagerDuty/, Splunk, Mesos / Marathon, Linux (RHEL), Windows, Slack / JIRA /Confluence / Sharepoint and Splunk

Business Analysis Trainer

Confidential

Responsibilities:

  • Trained business and technical staff / trainees from fundamentals to expert level concepts, methodologies of Project Management Lifecycle and Enterprise Real World Business Analysis
  • Provided consulting in creating POCs for infra migration from legacy systems to cloud and LDAP integration
  • Mentored and coached IT engineers in their transformation to cloud engineering
  • Assisted engineers in creating documents to Set-up Continuous Integration and Continuous Delivery pipelines, and documented the SOPs
  • Provided guidance on Setting-up security and access control for the POCs, installed certs to enable HTTPs
  • Tested and documented integrational methods between Jenkins and Git / Bitbucket and created technical documentation

Confidential

Lead Business Systems Analyst

Responsibilities:

  • Lead a team of 5 Business Analysists in Project Management office aiming at migrations, implementation and transitions to Support & Ops for multiple projects
  • Lead designing and deploying multiple applications from AWS stack (Including EC2, S3, SQS) focusing on high-availability, fault tolerance, and auto-scaling. Created load balancers (ELB) and with failover and latency options for high availability and fault tolerance and configured Security groups for EC2 instances
  • Extensively worked on CI (Continuous Integration) and CD (Continuous Deployment) methodologies using Jenkins, and Git version control system.
  • Migrated the current Linux environment to AWS/RHEL Linux environment and assigned Auto-scaling policies based on average CPU utilization
  • Responsible for increasing EBS backed volume storage capacity when the root volume is full using AWS EBS Volume feature
  • Created and monitored alarms, notifications for EC2 instances using Cloud Watch, SNS
  • Functioned thoroughly with business team and implemented business ideas as POCs in AWS environment
  • Worked on POCs for Atlassian JIRA and Confluence and published detailed documentation and analysis summary for management consumption
  • Extensively worked-on POCs over AWS cloud services like EC2, S3, RDS, ELB, and EBS for installing, configuring and troubleshooting, for server migration from physical to cloud
  • Responsibility for building out and improving the reliability and performance of cloud applications and cloud infrastructure deployed on Amazon Web Services in Staging and detailed analysis
  • Worked with development team to create a collaborative IT operations model based on Agile and DevOps methodologies and lead team to write code to support automated IT operations methodology (foundation of cloud services)
  • Over-sighted team to set-up Git for the first time in Organization to facilitate POC work
  • Defined Auto-Scaling Policy and set-up Auto-scaling Groups for EC2 instances
  • Working with various IT teams including applications development teams, project management office and IT service delivery teams in defining processes for application development, service delivery, project planning and time keeping
  • Resolved production issues with Linux infra, formulated future remediation plan with attention to detail documentation
  • Managed GIT as Source Control Systems.
  • Created and maintained DevOps environment for the team for development and staging needs on AWS EC2 and Jenkins
  • Provided Level 2-3 support for Cloud Servers, Automation, and Software Delivery for Pilot projects

Environment: AWS EC2, Tomcat Apache, Cloud Watch, GIT, Linux, Jenkins, Jenkins, Red Hat Linux, Windows severs 2008 and 2012, EC2, S3, RDS, ELB, EBS

Confidential

Research Analyst

Responsibilities:

  • Confidential is a leader in innovative GPS tracking system that provides end-to-end solutions for -
  • Vehicle Tracking, Mobile Asset Tracking, Workforce and Personal Tracking Asset Protection and Misuse Control Fleet and Workforce Management
  • I worked on a project titled “Data Analysis of GPS Tracking Systems” aimed to explore new ways to introduce GPS Technology to Indian Market for Vehicle Tracking and Security Solutions. Analyzed survey data over various outlooks of the industry, competitors and developed deep understanding of the Niche Market to formulate product development / modifications and introduction strategy for successful launch of the Technology

Environment: Linux, Shell Scripting, SQL, C++, Windows, Excel, PowerPoint

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