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Business System Analyst Resume

MichigaN

PROFESSIONAL SUMMARY:

  • Business Analyst with around 5 years of cross - platform experience in Healthcare, Retail, Insurance and E-commerce domains interacting and addressing business issues. Excellent analytical and trouble-shooting skills with a professional work ethic, strong attention to detail, and an ability to produce top-quality results in deadline driven environments.
  • Comprehensive knowledge and experience in Software Development Life Cycle (SDLC) namely Requirements gathering, System Analysis, Design, Development and Maintenance with software development models like Prototype model, Agile and Waterfall model.
  • Rich experience in gathering User requirements and converting them into Functional Specification document.
  • Worked actively in various phases of System Development Life Cycle (SDLC) by implementing methodologies such as Waterfall, Agile (Scrum and sprint) and SDM methodology.
  • Worked on a Dynamic CRM platform for Customer service and support, focused marketing efforts, automated analytics, reporting and better coordination and cooperation.
  • Worked closely with various Project Stakeholders, SMEs, and staff to understand and document Business requirements, Functional requirements and design specifications for new application along with enhancements to existing applications.
  • Experience in Customer / Client interaction, ability to understand business systems functionality and technicality, ability to elicit requirements by developing Storyboards, Wireframes and Screen Mockups.
  • Experience in facilitating Joint Application Development (JAD) Sessions, project meetings, and reviews and walk through.
  • Competent in Creating Unified Modeling Language (UML) diagrams such as Use Case Diagrams, Activity Diagrams, Class Diagrams and Sequence Diagrams in MS Visio, I Rise and Enterprise Architect, Star UML.
  • Performed GAP Analysis between As Is and To Be workflow models.
  • Assisted in creating achievable project scope by facilitating communication between business and technology team.
  • Extensively worked as part of the QA Team in executing the Test Plans for UAT, providing Test Data, creating Test Cases, analyzing, reporting and tracking bugs with JIRA.

TECHNICAL SKILLS:

FrontEnd Tools: MS Office Suites (Word, Excel, PowerPoint, and Outlook), MS Visio, I Rise

Methodologies: SDLC, Scrum, Waterfall, Agile

Testing tools: HP Quality Center

Requirements Analysis Skills: Business Requirements, GAP AnalysisUse Case Modeling & Analysis, Use Cases

Bug Tracking Tools: HP Quality Center, Bugzilla.

Languages: Java/J2EE, VB.Net, ASP.Net, C#

Databases: SQL Server, PL/SQL, DB2, and Oracle9i/10g

Operating System: Microsoft Windows2000/XP/Vista/Windows7

WORK EXPERIENCE:

Confidential, Michigan

Business System Analyst

Responsibilities:

  • Gathering functional requirements by studying business functions; interviewing stakeholders; evaluating output requirements and formats.
  • Define and document business, user, and functional requirements using appropriate documentation techniques to describe statements of the goals, objectives, or needs of a particular stakeholder or group of stakeholders.
  • Prepare design, and assist in the execution of the UAT test plans and cases (of low to medium complexity) based on documented requirements.
  • Work with core team members (usability consultants, web designers, developers) to design and implement new features for specific or multiple portals. Experience building working relationships across departments.
  • Familiarity with business process design and aid the high-level business process design efforts with assistance of the stakeholders and end users.
  • Work with subject matter experts, vendors, business units and other members of IT to facilitate the timely completion and accuracy of requirements documents.
  • Strong experience with healthcare requirements and documentation and guidelines.
  • Involved in GAP analysis around the identification of design rules and System Process Flows.
  • Gather, analyze, and author requirements following a use case driven approach to include use case diagrams and detailed use cases.
  • Work with development team to define the functional solution and identify significant use cases.
  • Designed and developed Use cases, Activity Diagrams, Data Entry flow and wireframes for using Visio.
  • Maintained the Requirements Traceability Matrix (RTM) across the deliverables of a project.
  • Managed the workflow process using SDLC methodology and Iterations.
  • Documenting the objectives, constraints and scope of the system.
  • Used the Office Suite extensively which included MS Word, MS Excel, MS Access, MS Project, MS Visio for various documentation and analysis reports.

Environment: UML, Waterfall, Oracle, PL/SQL, Visio2010, Visual Basic, MS Office Suite, SharePoint, Windows NT and UNIX.

Confidential, Ohio

Business Analyst

Responsibilities:

  • Team up with Business and Product Owners to identify project vision and recommend solutions
  • Collaborate with client stakeholders to gather requirements on specific systems and processes
  • Experience working with the retailers and stakeholders to gather information for the product and enhancements for the web application.
  • Worked for with the Inventory control team for the new upgrades and support.
  • Experience with modeling tools especially Visio, use cases, process flows, UML and UI experience/designing like wire framing.
  • Conducted JAD sessions with management, SME, vendors and other stakeholders for open, pending and critical issues. Sessions focusing on IT strategies.
  • Developing Use Cases, Collaboration Diagrams, Activity Diagrams, and Class Diagrams.
  • Worked on Reporting and Ticketing tools for reducing the paper work and automating the process.
  • Designed SQL queries for Backend Testing and Report Generation accordingly based on the specifications.
  • Prepared Test Reports and submitted the Bug Findings to the Bug Tracking system using Quality Center and its modules (Requirements, Test Plan, Test lab and Defects).
  • Performed manual testing and UAT using HP - ALM.

Environment: ASP,.Net, SQL Server, QTP, QC, MS Access, MS Visio, MS Office, Gap Analysis, Oracle 10g, Agile Methodology, Enterprise Architect.

Confidential

Business Analyst

Responsibilities:

  • Gathered user requirements and directed developers for practical deliverables, conducting user interviews, and created the business requirement document (BRD), Use Case Specifications, Functional Specifications, and Systems Requirements Specification (SRS).
  • Worked with the full SDLC with Agile, Scrum and RUP methodologies and Content management system.
  • Experience in developing detailed business needs analysis and conducting Fit Gap analysis.
  • Experience in CRM system customization, implementations, upgrades, maintenance and support.
  • Work under Agile methodology attended daily backlog grooming sessions and scrum calls.
  • Participate in Daily Agile Scrum "Stand-up", Biweekly Sprint Planning and Retrospective Sessions and update the team on status of upcoming User Stories.
  • Worked with the software architects / developers to ensure that the applications conform to customer requirements.
  • Experience prioritizing and escalating business systems issues including preparing related reports and documentation and monitoring progress against project plans.
  • Documented monthly status reports for enhancement and modification requests for the development team to assist them in efficient tracking and monitoring of open issues of the project
  • Coordinated activities between business unit and technical staff, developing new methods, policies, and procedures to meet the business needs.
  • Conducted UAT (User Acceptance Testing) and Tracked UAT issues/bugs and prepared reports.

Environment: HP Quality Center, Rational Unified Process (RUP), UML, CMS, MS SharePoint, HTML, Agile methods, Oracle 10g, UNIX, SQL, MS Power Point, MS Excel, MS-Word, MS Access, MS Visio 2013, Enterprise Architect, MS Project, Agile Methodology.

Confidential

Business System Analyst

Responsibilities:

  • Gathered Business Requirements, interacted with the users, Designers and Developers, Project managers and SMEs to get a better understanding of the Business Processes.
  • Facilitated JAD sessions between management and technical team in the decision making of the Reporting tool.
  • Performed Stakeholder Analysis to identify the key players for project success.
  • Performed Gap Analysis between existing process and the proposed new process.
  • Identified the key reporting requirements by talking to business and technical team across the world.
  • Utilize records management systems and retention schedule to index and maintain records.
  • Involved in the design and development of the complete system by gathering system requirements.
  • Captured Business Use cases and Functional Use cases after interacting with various SMEs and Business Users.
  • Created Process Work flows, Functional Specifications, and responsible for preparing Software Requirement Specifications (SRS), Functional Specification Document (FSD).
  • Identified Use Cases from the requirements, created UML Diagrams including Use Case Diagrams, Activity Diagrams/State Chart Diagrams, Sequence Diagrams, Collaboration Diagrams.
  • Performed regression testing and tested security of applications and documented test results.
  • Involved in Testing Phase of SDLC. Prepared Test Plans, Test Case Documents, Test Output Documents.

Environment: HTML, Windows 2007, XP, MS Excel, Rational Requisite Pro, Microsoft Visio, MS Project 2007, Visual Studio 2008, .Net.

Confidential

Jr. Business Analyst

Responsibilities:

  • Interacted with the Team to get a better understanding of business processes and gather business requirements.
  • Created business process workflow diagrams (Activity diagrams) in Visio.
  • Linked business processes to organizational objectives, perform critical path analysis, and identify opportunities for business process improvement.
  • Created Use-Cases and Use-Case Models after accessing the status and scope of the project and understanding the business processes.
  • Created test plan and test cases for user acceptance testing.
  • Facilitated JAD sessions, Conducted informal Sessions to develop solutions that the application meets the business requirements, resolve open issues, and change requests.
  • Assured that all Artifacts are in compliance with corporate Policies and guidelines.
  • Coordinated and prioritized outstanding defects and enhancement/system requests based on business requirements, allowing sufficient time frame to ensure accuracy and consider deadlines.
  • Monitored client expectations and conducted user interviews.

Environment: HP Quality Center, MS Power Point, MS Excel, MS-Word, MS Access, MS Visio 2013, Enterprise Architect, MS Project, HTML and IRise.

Confidential, Long Island city, NY

Business Analyst

Responsibilities:

  • Obtaining and define requirements using interviews, document analysis, requirements workshops, surveys, business analysis, and task and workflow analysis.
  • Serving as the primary client contact in the Discovery and Definition phases of projects.
  • Creating thorough and complete requirements documents including business and functional specifications. Develop requirements specifications according to standard templates.
  • Proactively communicate and collaborate with project team and external clients to analyze information needs and functional requirements and deliver the Functional requirements.
  • Working with development team to ensure requirements are being met.
  • Generated measurable system to track down changes, utilization, cost by generating charts, graphs and reports using various tools like SharePoint, Informatica based on requirements
  • Defining and manage to scope of a project during requirements gathering phase. Assess project risks and prioritize to them when defining project.
  • Coordinated with the team in ETL, data cleansing and reports requirements by using Informatica. Created report layouts, data mapping and interface generation from where reporting can be performed efficiently.
  • Recognize and effectively communicate risks to project timelines and quality.
  • Proactively work with Project Manager, Creative, User Experience, Development and Quality Assurance Analyst to define project requirements and estimate effort to deliver. Participate in resource planning & scheduling for the team.

Environment: iRise Manager, MS Visio, Concept Draw, Informatica, Magic Draw, SnagIt, Crystal Reports, Rational Clear Quest and ALM to support on-going requirements, MS Project Professional, Clear case, Excel.

Confidential

Business Analyst

Responsibilities:

  • Gathered user and business requirements through interviews, surveys, prototyping and observing from account managers.
  • Analyzed and prioritized user and business requirements as system requirements that must be included while developing the software.
  • Planned and defined system requirements to Use Case, Use Case Scenario and Use Case Narrative using the UML (Unified Modeling Language) methodologies.
  • Created Use Case Diagrams, Activity Diagrams, Sequence Diagrams in MS Visio.
  • Conducted JAD sessions with management, SME (Subject Matter Expertise), vendors, users and other stakeholders for open and pending issues.
  • Assigned problems to appropriate software development team for fixes.
  • Authored progress and completion reports, which were then submitted to project management on a weekly basis.

Environment: MS Visio, MS Word, Waterfall, J2EE Technology, HP Quality Center, Oracle 10g, MS Power Point, MS Excel, MS SharePoint.

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