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Senior Business Analyst Resume

SUMMARY

  • Worked as a Senior Business Analyst leading cross functional teams to develop SaaS applications in various industries. Extensive work experience in all aspects of Business Analysis and Project/Scrum/Program Management in Information Technology including requirements gathering, defining project scope, achieving project milestones, managing risks and adhering to quality standards.

TECHNICAL SKILLS

Languages: Silverlight 4, PL/SQL, VB.NET, C#.NET, JavaScript, HTML, ASP.NET, CSS, XSLT, XML, T - SQL, .NET (1.1, 2.0, 3.5).

Databases: Vertica, SQLTools, SQL Server 2005, Oracle SQL Developer, Microsoft Access

Tools: & Technologies: MS Visio, MS Project, MS Office, Rally, OPA, JIRA, Visual Studio (2003,2005,2008), ADO.NET, AJAX, Web Services, ActiveX Controls, Visual Source Safe, Team Foundation Server, SharePoint, IIS 6.0, ERwin, NUnit, FxCop, SQL Server Integration Services, SQL Services Reporting Services, MS Project, @Risk

PROFESSIONAL EXPERIENCE

Confidential

Senior Business Analyst

Responsibilities:

  • Led cross-functional team of developers, data scientists, and client managers to launch features in Medical Intelligence product (analytics SaaS application storing and tracking claims of patients)
  • Established and launched new healthcare analytics product portfolio. Performed market research, partnership development, ROI analyses, vision, product planning, and program management
  • Formulated market requirement documents, revenue plans, and gap analysis for strategic planning and product enhancement
  • Designed use-cases and corresponding activity diagrams to model auditing process
  • Prepared Deviation documents for different application versions, as a part of GAP analysis
  • Created different training presentations for end-users
  • Created flow-charts and prototypes of the application using MS Visio
  • Made report Status, milestones and group's further action plan
  • Gave presentations and demos to internal and external stakeholders and made sure that the reported feedback was implemented in the product in the long run
  • Prepared product roadmaps, prioritized features and wrote stories to get them developed with the technical team as part of 2 week SCRUM Agile sprints
  • Gathered requirements from stakeholders and refined them after conducting meetings with cross functional teams like Technical, Marketing, Client Services, Data Operations, Data Science and Consulting
  • Provided suggestions for product enhancement backed by data analysis and clear UI diagrams

Confidential

Business Analyst

Responsibilities:

  • Converted business specifications into functional requirements for Insurance benefit enrollment, Eligibility inquiry, Claims administration and Insurance premium payment as part of HIPAA X12
  • Developed / maintained requirements and Requirements Traceability Matrix in DOORs
  • Prepared design documents for Key EDI transactions which are X12 compliant - 837, 820, 834, 835
  • Conducted JAD Sessions to analyze and understand the business requirements
  • Designed use-cases and corresponding activity diagrams to model auditing process

Confidential

Consultant

Responsibilities:

  • Worked on American Red Cross project
  • More than 600 chapters had legacy systems for data storage. Goal was to come up with a centralized Datawarehouse to store data from all the chapters
  • Performed mapping of individual chapters’ data with the Datawarehouse using format prepared in MS Excel
  • Created Vision, Scope, Use Cases, Business Process models and Activity Diagrams

Confidential

Product Owner

Responsibilities:

  • Worked on OATI patented comprehensive tool (OATI webDistribute) used to monitor, control, schedule, and manage Demand Response and Distributed Energy Resources. It provides two way visibility between retail/demand-side resources and wholesale energy markets - an ideal solution for integrated Smart Grid operations
  • Critically evaluated information gathered from multiple sources, reconciled conflicts, decomposed high-level information into details, abstracted up from low-level information to a general understanding, and distinguished user requests from the underlying true needs
  • Developed UI Prototypes for designing webDistribute
  • Formulated process flows using Use-cases and Activity Diagrams
  • Supervised a team of 12 developers offshore and tested the functionalities they created. Used MS Project to keep a track of their submission activities
  • Used SQL Server 2008 R2 to create stored procedures and SQL Server Import and Export Wizard to transfer Entity data from Excel sheet to SQL tables

Confidential

IT Intern

Responsibilities:

  • Worked in the Underwriting division of EDM department for web application development. The function of the Underwriting division was to decide on the basis of a customer's track record whether to issue the policy to the applicant or not. Application was spread across all the business units of the company especially Equine Mortality, Bonds, Property Inland & Marine and Alternative Markets. Covered the entire SDLC from requirements gathering to User Acceptance Testing
  • Co-ordinated work plans with the client and the project in MS Project
  • Analyzed client requirements and designed technical specifications for myFile project, a C#.NET web application to keep track of issued policies and claims of customers. Developed the application using ASP.NET 1.1 and VS 2003
  • Used ADO.NET to connect to SQL database. Accessed policy number and customer number between the pages of the application using Session and on the same page using ViewState

Confidential

Software Engineer

Responsibilities:

  • This project mainly dealt with customers’ booking schedules. Every room’s bills for electricity and phone were also tracked. Maintenance of existing facilities and complaints of customers regarding them were analyzed. Designed and created OnQ application in ASP.NET using VB.NET and VS 2005
  • Implemented AJAX using xmlHttpRequest object to display room availability information. Deployed the application using IIS 6.0. Versioning of source code was maintained in Visual SourceSafe
  • For administrators, internal users and customers developed custom Membership and Role providers to access legacy database (ASP.NET 2.0, MS SQL 2005). Developed User Management system and Web site administration (MS SQL 2005, ASP.NET 2.0 Login controls)
  • Implemented Windows application to keep track of customers’ points and rewards earned in Hilton HHonors, and their favorite hotels. This application was to be used solely by the hotel staff
  • Reverse-engineered this project to create a design document by analyzing the application code. Designed class diagrams using Microsoft Visio to show relationship between hotels, HHonors program and MyFavorite Hotel program

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