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Snr Business System Analyst Resume

SUMMARY

  • 9 years of experience in Software development Life cycle (SDLC) - Business Requirements Gathering, System Analysis, Design, Data Modeling, Development, Testing & Implementation of Data Warehouse.
  • Expertise in Data flow diagrams, Entity Relation diagrams, Gap Analysis, developing business Process Re-Engineering and Process Modeling using MS Visio.
  • Skilled at assessing client needs and recommending strategies that enhance efficiency and maximize ROI. Implementing cutting-edge technology solutions and Integration with third party systems and Training/Supporting end users.
  • Proficiency in making Use Cases, Test Cases, Test Plans, Test Strategies, scope document and mapping document using and MS Visio.
  • Interpreted and reported financial information in support of general business operations.
  • Knowledge on process and quality improvement using Six Sigma concepts.
  • Strong Experience working in Agile Methodology
  • Interacted with the development and testing teams to make sure captured requirements are developed and tested as per the needs of the end user.
  • Strong Experience working on Enterprise Content Management.
  • Software Development Life Cycle (SDLC) experience including Requirements, Specifications Analysis/Design and Testing.
  • Experienced in developing accurate business process requirements for Entertainment, Ecommerce Utilities, Satellite Communications Financial services, Healthcare and Retail Clients.
  • Worked on analysis, automation and configuration of data and set up IT service management tool set to minimize risk to enterprise.
  • Good Experience working on Business intelligence and data visualization tools like Power BI and Tableau.
  • Gathered requirements and provided quality documentation of detailed user requirements to Development for the design and development of Mobile applications.
  • Good understanding of Data Warehousing concepts including Meta data and Data Marts.
  • Experience in conducting Joint Application Development (JAD) sessions with end-users, Subject Matter Experts (SMEs), Development and QA teams.
  • Extensive experience in project management best practices, processes, & methodologies including PMBOK and SDLC.

TECHNICAL SKILLS

  • Business Analysis
  • Usability Testing
  • UML
  • Visio
  • Diagramming
  • Databases
  • Web Content
  • SQL
  • Excel
  • PowerPoint
  • MS Access
  • MS Project
  • JIRA
  • Erwin
  • Tableau
  • Rational Clear Quest
  • Rational RequisitePro
  • Rational Rose
  • Visual Basic 2010
  • Use-Case Models
  • MS Visio
  • Rational Unified Process (RUP)
  • Unified Modeling Language (UML)
  • PMBOK
  • Testing Suite Test Director
  • Win Runner
  • Adobe Professional
  • C#
  • Visual Studio 2008
  • Microsoft Azure
  • Amazon Web Services
  • Dynamic CRM
  • TOAD
  • Teradata
  • JIRA
  • Agile Methodology
  • SAS Six Sigma Methodologies
  • Salesforce
  • Financial Analysis & Planning
  • Confidential Quality Center
  • Power BI
  • Workday
  • ServiceNow
  • Identity Access Management
  • Project Management.

PROFESSIONAL EXPERIENCE

Snr Business System Analyst

Confidential

Responsibilities:

  • Worked alongside system senior Data Warehouse Engineers and reported directly to the Executive Director.
  • Played a key role in communicating with end users and business stakeholders to translate functional and technical requirements back and forth.
  • Coordinated and worked closely with the business relationship manager to assist the ADM teams in understanding the business processes, workflows, and information requirements of the users.
  • Served primarily in the support of the current and future applications and the requirement analysis process.
  • Performed requirements analysis, evaluated business processes, uncovered gaps and areas for improvement, and developed documentation to support the business process
  • Documented all the processes and published them as Knowledge Base articles in ServiceNow.
  • Provided consulting on reactive, proactive and enhancement support services, as well as testing services to many applications.
  • Analyzed business challenges and mapped current business processes to the new system, determined interface requirements, and resolved any issues that impacted business process.
  • Developed detailed functional requirements & testing scenarios that can be used to develop internal design specifications for systems or services.
  • Supported the delivery of Enterprise Identity Access Management Systems.
  • Worked with the technical analysts to ensure that the delivered system matches the functionality specified;
  • Ensured business satisfaction with IT services and products and communicated user expectations.
  • Documented detailed functional & data business requirements, process flows, use cases and information needs.
  • Assisted in creating test scenarios that match the functional specifications developed, analyzed test results, documented problems and worked with technical analysts to resolve them.
  • Comprehensively used data analysis techniques to validate business rules and identify low quality missing data.
  • Extensively used Teradata SQL for accessing and manipulating database systems
  • Created User stories to track the development effort, Analysis etc. on Jira.
  • Prepared a lot of project documentation and uploaded them to Confluence.
  • Worked closely with the Business and Technical Product owner to validate the business rules and data flowing from seven different data sources.
  • Played a key role in communicating and coordinating with stakeholders from Motion Pictures, Home Entertainment and Movies Anywhere.
  • Created decks to train business users, conducted UAT demo’s and reported to the Senior VP of customer insights.

Snr Business System Analyst / Product Owner

Confidential - Lake Forest, CA

Responsibilities:

  • Collaborated and interacted with every team in the company from technical to business-oriented departments to ensure efficient delivery of technology projects.
  • Was responsible for gathering, eliciting, documenting, and communicating business requirements in clear, detailed user stories and translated into functional requirements.
  • Optimized and streamlined product development process between Marketing and Engineering teams reducing time-to-market over 70%.
  • Provided Direction for all web and mobile applications for global channel expansion.
  • Trained and coached to implement SCRUM framework across multiple projects with teams ranging in size six to 15.
  • Developed Product Roadmap, Epics, User Stories identification and creation.
  • Performed competitive analysis and user interviews to create an informed product roadmap.
  • Lead meetings with clients to analyze their business model, review current state technology and learn about technical pain points
  • Performed competitor analysisas an input for strategic recommendations
  • Gathered input from strategic partners, technical partners, and creative partners to develop program level business requirements
  • Partnered with Product Managers to prioritize and plan feature development
  • Authored user stories, acceptance criteria, and functional specifications
  • Collaborated with creative team to ensure designs are addressing business needs and solving customer pain points
  • Partnered with software engineers and quality assurance to clearly communicate requirements
  • Participated in all Scrum events including sprint planning, backlog refinement, daily scrum, sprint retrospective, and sprint review
  • Designed wireframe user experience and flows; accountable for stakeholder and product portfolio Management.

Snr Business System Analyst

Confidential - Los Angeles, CA

Responsibilities:

  • Provided technical direction and project management support for systems in the Customer Operations organization, including but not limited to the Customer Information Systems (CIS) and Business Intelligence systems (BI).
  • Played a lead role in business and systems analysis, specifications, test activities of CIS and BI tools, along with providing implementation support.
  • Worked closely with supervisors, project managers, managers, IT developers, and business client groups.
  • Facilitated requirement gathering meetings, workshops and accurately translated business requirements to functional specifications.
  • Helped business partners communicate solution value to stakeholders and effectively engaged project stakeholders in the estimation process.
  • Responsible for analyzing and elucidation of information for development of business and functional requirements tailored for BI development.
  • Created Functional Specifications document and conducted walkthrough sessions with the stakeholders to get approval and signoff.
  • Created Test approach and Test plan for the project, conducted walkthrough for both documents and achieved approval and signoff form all stakeholders.
  • Created Test cases for the project in Confidential Quality Center and was responsible for reporting on various metrics required as part of ongoing process.
  • Created Data flow diagrams, Context Diagrams for documentation.
  • Involved in testing the application through the various development environments such as Development environment, Product Test environment, Regression Environment and production environment
  • Assisted in developing UAT test scripts for operations and running them in Confidential Quality Center.
  • Conducted two UAT (User Acceptance Testing) sessions for different stakeholders in the project.
  • Proven ability leveraging analytical and problem-solving skills in a fast-paced environment
  • Managing day-to-day application support, problem ticket and error reporting investigation, data retrieval and analysis.
  • Supported enhancements, change requests and fixes for the Customer Applications.
  • Created Data Visualizations as per the need of the Higher executive group using Power BI and Tableau.
  • Was responsible to determine the project timeline and plan the timeframe required for requirement elicitation sessions.

Senior Business Analyst

Confidential - El Segundo, CA

Responsibilities:

  • In depth knowledge working on Services, Offers, Seasonal Sports, IPPV’s, Events and Account Types.
  • Analyzed business requirements and translated them into technical requirements.
  • Expertise in understanding the business requirement, analyzing and documenting.
  • Strong experience in preparing Functional specifications and User Requirements documents.
  • Communicated effectively with the Project managers, Business analysts and Business requestors to analyze complex business requests and assisted them with a design of solutions that can mitigate the risk.
  • Played a key role in gathering user requirements for projects involving Confidential and Confidential U-verse home entertainment packages.
  • Collaborated with different teams like Legal, Compliance, Sales, Finance and marketing to track approvals for Business requests and was a major point of contact for any questions pertaining to the Entertainment packages.
  • Experience working on customized systems and Confidential Applications like STMS, RIO, Burns etc.
  • Good experience working in a Scrum team and using the Bug tracking tool Jira.
  • Played a key role in the Scrum team and assisted the product owner for clarification and prioritization of tasks in the project backlog.
  • Created Process flow diagrams to document the As- IS and TO-Be process.
  • Was responsible in writing user stories defining the system functionality in Jira tool.
  • Worked closely with the Scrum master for writing the acceptance criteria and helped facilitating the daily standup meetings for various sprints.
  • Performed data configuration in the production environment like building services and offers in various systems, verified and validated other team members’ configurations.
  • Conducted Meetings and review sessions using PowerPoint with different teams, business requestors and Project Managers for all documents requiring signoff’s and Approvals.
  • Worked with the PM and higher management to determine the project timeline and plan the timeframe required for requirement elicitation sessions.

Senior Business System Analyst

Confidential - El Segundo, CA

Responsibilities:

  • Was responsible for Analyzing business requirements and translating them into technical requirements.
  • Managed most of the projects from start to finish and played a major role in all phases of the projects.
  • Worked closely with the developers, architects and the testing team and was a major point of contact for any questions pertaining to the BRD’s, Functional specification documents etc.
  • Hands on Experience working on the Billing data management applications like Collabrent, STMS, and SPC web portal.
  • Played a key role in the Scrum team and worked closely with developers to fix the bugs.
  • Worked closely with the Testing team in the design phase and system testing.
  • Played a key role in identifying the gaps in the system to reduce inefficiencies, using the Kaizen concepts of Six Sigma Methodology,
  • In depth Knowledge working on Product and packaging, experience working on complex business requests pertaining to channel launches, drops and rebrands etc.
  • Worked as Project lead on the Video Streaming Project like Confidential Now.
  • As part of the Content Mapping team, performed configurations and set parameters in various systems.
  • Was responsible for filling out request forms. Log and scan catalog change requests. .
  • Worked on exporting reports in multiple formats from the DTV systems and web portal.
  • Expertise working on billing functions and solving business problems.
  • Validated requirements for quality attributes, such as clarity, conciseness, correctness, completeness, testability and traceability.
  • Partnered with our business team leads to analyze their needs and develop feasible solutions
  • Collaborated with various application teams, including external vendors, to gather project artifacts and ensure handoffs are made on time.
  • Implemented practices and processes to increase team productivity by 30%
  • Worked as a project lead role on requests that impact Content Authorization.
  • Captured detailed business requirements and accommodated to the change requests as projects demanded.
  • Conducted Meetings and review sessions with team members to outline a plan and timelines for upcoming business requests.
  • Worked with Subject Matter Experts (SMEs) to gather/clarify business requirements for data and reporting
  • Identified potential barriers and risks and designed solutions that can reduce errors in the production environment.
  • Good Experience working with business requesters to generate detailed business decisions on customer billing.
  • Established and maintained effective relationships with all customers.
  • Documented a lot of Known issues and steps to perform configurations in the production environment

Business System / Data Analyst

Confidential - El Segundo, CA

Responsibilities:

  • Performed data profiling in the source systems that are required for RML System
  • Interacted with the software developers and SME’s to liaison the business requirements to ensure that the application under development confines to the business requirement
  • Assisted the Project managers with financial planning and analysis.
  • Worked with product owners and executed Initiatives for building a mobile application called pentameter.
  • Gather and document user requirements for both internal business users and external clients
  • Create mock ups enhancements for user interface screens as well as design new user interface screens
  • Involved in requirement gathering and creating Business and User requirement document for approval and sign off.
  • Created Functional Specifications document and conducted walkthrough sessions with the stakeholders to get approval and signoff.
  • Created and executed complex SQL queries to pull and manipulate data and perform data analysis.
  • Created Test approach and Test plan for the project, conducted walkthrough for both documents and achieved approval and signoff form all stakeholders.
  • Hands-on experience using JIRA for project tracking, capture requirements to tasks and action items.

Technical Business Analyst

Confidential - San Jose, CA

Responsibilities:

  • Worked heavily with Business owners to understand business and to design architecture of data flow.
  • Analyzed and collected business requirements, identified system interfaces and created the BRD by user interviews identifying ambiguous, incomplete and incorrect requirements.
  • Created Dashboards on forecasting and consumer behavior to the executive leadership group.
  • Prepared and documented Use-Cases using UML based on requirements gathered from stakeholders.
  • Developed requirement specifications and process diagrams including Data flow diagrams
  • Experience working on extraction, transformation and loading of data directly from different source systems like flat files, Salesforce, Oracle, Teradata and SQL Server.
  • Worked with users to define requirements for Tableau reports and support the implementation and customization of Tableau reports;
  • Worked on the development of Dashboard reports for the Key Performance Indicators for the top management.
  • Prepared and documented Use-Cases using UML based on requirements gathered from stakeholders.
  • Developed requirement specifications and process diagrams including Data flow diagrams
  • Involved in Discovery and analysis of data, detection of hidden risks, location of structural issues, using Data Migration.

Data Analyst

Confidential - Houston, TX

Responsibilities:

  • Responsible for entire software life cycle development methodologies (SDLC) for migration, SQL, Reporting, documentation, Use case development and testing.
  • Gathered requirements, analyzed and wrote design documents.
  • Attended JAD sessions and created reports for Budgeting, Finance and Project Management departments.
  • Worked on Quick extraction of data from legacy systems with zero impact on operational performance during data migrations.

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