SUMMARY

• 9 years of experience in Software development Life cycle (SDLC) - Business Requirements Gathering, System Analysis, Design, Data Modeling, Development, Testing & Implementation of Data Warehouse.
• Expertise in Data flow diagrams, Entity Relation diagrams, Gap Analysis, developing business Process Re-Engineering and Process Modeling using MS Visio.
• Skilled at assessing client needs and recommending strategies that enhance efficiency and maximize ROI. Implementing cutting-edge technology solutions and Integration with third party systems and Training/Supporting end users.
• Proficiency in making Use Cases, Test Cases, Test Plans, Test Strategies, scope document and mapping document using and MS Visio.
• Interpreted and reported financial information in support of general business operations.
• Knowledge on process and quality improvement using Six Sigma concepts.
• Strong Experience working in Agile Methodology
• Interacted with the development and testing teams to make sure captured requirements are developed and tested as per the needs of the end user.
• Strong Experience working on Enterprise Content Management.
• Software Development Life Cycle (SDLC) experience including Requirements, Specifications Analysis/Design and Testing.
• Experienced in developing accurate business process requirements for Entertainment, Ecommerce Utilities, Satellite Communications Financial services, Healthcare and Retail Clients.
• Worked on analysis, automation and configuration of data and set up IT service management tool set to minimize risk to enterprise.
• Good Experience working on Business intelligence and data visualization tools like Power BI and Tableau.
• Gathered requirements and provided quality documentation of detailed user requirements to Development for the design and development of Mobile applications.
• Good understanding of Data Warehousing concepts including Meta data and Data Marts.
• Experience in conducting Joint Application Development (JAD) sessions with end-users, Subject Matter Experts (SMEs), Development and QA teams.
• Extensive experience in project management best practices, processes, & methodologies including PMBOK and SDLC.

TECHNICAL SKILLS

• Business Analysis
• Usability Testing
• UML
• Visio
• Diagramming
• Databases
• Web Content
• SQL
• Excel
• PowerPoint
• MS Access
• MS Project
• JIRA
• Erwin
• Tableau
• Rational Clear Quest
• Rational RequisitePro
• Rational Rose
• Visual Basic 2010
• Use-Case Models
• MS Visio
• Rational Unified Process (RUP)
• Unified Modeling Language (UML)
• PMBOK
• Testing Suite Test Director
• Win Runner
• Adobe Professional
• C#
• Visual Studio 2008
• Microsoft Azure
• Amazon Web Services
• Dynamic CRM
• TOAD
• Teradata
• JIRA
• Agile Methodology
• SAS Six Sigma Methodologies
• Salesforce
• Financial Analysis & Planning
• Confidential Quality Center
• Power BI
• Workday
• ServiceNow
• Identity Access Management
• Project Management.

PROFESSIONAL EXPERIENCE

Snr Business System Analyst

Confidential

Responsibilities:

• Worked alongside system senior Data Warehouse Engineers and reported directly to the Executive Director.
• Played a key role in communicating with end users and business stakeholders to translate functional and technical requirements back and forth.
• Coordinated and worked closely with the business relationship manager to assist the ADM teams in understanding the business processes, workflows, and information requirements of the users.
• Served primarily in the support of the current and future applications and the requirement analysis process.
• Performed requirements analysis, evaluated business processes, uncovered gaps and areas for improvement, and developed documentation to support the business process
• Documented all the processes and published them as Knowledge Base articles in ServiceNow.
• Provided consulting on reactive, proactive and enhancement support services, as well as testing services to many applications.
• Analyzed business challenges and mapped current business processes to the new system, determined interface requirements, and resolved any issues that impacted business process.
• Developed detailed functional requirements & testing scenarios that can be used to develop internal design specifications for systems or services.
• Supported the delivery of Enterprise Identity Access Management Systems.
• Worked with the technical analysts to ensure that the delivered system matches the functionality specified;
• Ensured business satisfaction with IT services and products and communicated user expectations.
• Documented detailed functional & data business requirements, process flows, use cases and information needs.
• Assisted in creating test scenarios that match the functional specifications developed, analyzed test results, documented problems and worked with technical analysts to resolve them.
• Comprehensively used data analysis techniques to validate business rules and identify low quality missing data.
• Extensively used Teradata SQL for accessing and manipulating database systems
• Created User stories to track the development effort, Analysis etc. on Jira.
• Prepared a lot of project documentation and uploaded them to Confluence.
• Worked closely with the Business and Technical Product owner to validate the business rules and data flowing from seven different data sources.
• Played a key role in communicating and coordinating with stakeholders from Motion Pictures, Home Entertainment and Movies Anywhere.
• Created decks to train business users, conducted UAT demo’s and reported to the Senior VP of customer insights.

Snr Business System Analyst / Product Owner

Confidential - Lake Forest, CA

Responsibilities:

• Collaborated and interacted with every team in the company from technical to business-oriented departments to ensure efficient delivery of technology projects.
• Was responsible for gathering, eliciting, documenting, and communicating business requirements in clear, detailed user stories and translated into functional requirements.
• Optimized and streamlined product development process between Marketing and Engineering teams reducing time-to-market over 70%.
• Provided Direction for all web and mobile applications for global channel expansion.
• Trained and coached to implement SCRUM framework across multiple projects with teams ranging in size six to 15.
• Developed Product Roadmap, Epics, User Stories identification and creation.
• Performed competitive analysis and user interviews to create an informed product roadmap.
• Lead meetings with clients to analyze their business model, review current state technology and learn about technical pain points
• Performed competitor analysisas an input for strategic recommendations
• Gathered input from strategic partners, technical partners, and creative partners to develop program level business requirements
• Partnered with Product Managers to prioritize and plan feature development
• Authored user stories, acceptance criteria, and functional specifications
• Collaborated with creative team to ensure designs are addressing business needs and solving customer pain points
• Partnered with software engineers and quality assurance to clearly communicate requirements
• Participated in all Scrum events including sprint planning, backlog refinement, daily scrum, sprint retrospective, and sprint review
• Designed wireframe user experience and flows; accountable for stakeholder and product portfolio Management.

Snr Business System Analyst

Confidential - Los Angeles, CA

Responsibilities:

• Provided technical direction and project management support for systems in the Customer Operations organization, including but not limited to the Customer Information Systems (CIS) and Business Intelligence systems (BI).
• Played a lead role in business and systems analysis, specifications, test activities of CIS and BI tools, along with providing implementation support.
• Worked closely with supervisors, project managers, managers, IT developers, and business client groups.
• Facilitated requirement gathering meetings, workshops and accurately translated business requirements to functional specifications.
• Helped business partners communicate solution value to stakeholders and effectively engaged project stakeholders in the estimation process.
• Responsible for analyzing and elucidation of information for development of business and functional requirements tailored for BI development.
• Created Functional Specifications document and conducted walkthrough sessions with the stakeholders to get approval and signoff.
• Created Test approach and Test plan for the project, conducted walkthrough for both documents and achieved approval and signoff form all stakeholders.
• Created Test cases for the project in Confidential Quality Center and was responsible for reporting on various metrics required as part of ongoing process.
• Created Data flow diagrams, Context Diagrams for documentation.
• Involved in testing the application through the various development environments such as Development environment, Product Test environment, Regression Environment and production environment
• Assisted in developing UAT test scripts for operations and running them in Confidential Quality Center.
• Conducted two UAT (User Acceptance Testing) sessions for different stakeholders in the project.
• Proven ability leveraging analytical and problem-solving skills in a fast-paced environment
• Managing day-to-day application support, problem ticket and error reporting investigation, data retrieval and analysis.
• Supported enhancements, change requests and fixes for the Customer Applications.
• Created Data Visualizations as per the need of the Higher executive group using Power BI and Tableau.
• Was responsible to determine the project timeline and plan the timeframe required for requirement elicitation sessions.

Senior Business Analyst

Confidential - El Segundo, CA

Responsibilities:

• In depth knowledge working on Services, Offers, Seasonal Sports, IPPV’s, Events and Account Types.
• Analyzed business requirements and translated them into technical requirements.
• Expertise in understanding the business requirement, analyzing and documenting.
• Strong experience in preparing Functional specifications and User Requirements documents.
• Communicated effectively with the Project managers, Business analysts and Business requestors to analyze complex business requests and assisted them with a design of solutions that can mitigate the risk.
• Played a key role in gathering user requirements for projects involving Confidential and Confidential U-verse home entertainment packages.
• Collaborated with different teams like Legal, Compliance, Sales, Finance and marketing to track approvals for Business requests and was a major point of contact for any questions pertaining to the Entertainment packages.
• Experience working on customized systems and Confidential Applications like STMS, RIO, Burns etc.
• Good experience working in a Scrum team and using the Bug tracking tool Jira.
• Played a key role in the Scrum team and assisted the product owner for clarification and prioritization of tasks in the project backlog.
• Created Process flow diagrams to document the As- IS and TO-Be process.
• Was responsible in writing user stories defining the system functionality in Jira tool.
• Worked closely with the Scrum master for writing the acceptance criteria and helped facilitating the daily standup meetings for various sprints.
• Performed data configuration in the production environment like building services and offers in various systems, verified and validated other team members’ configurations.
• Conducted Meetings and review sessions using PowerPoint with different teams, business requestors and Project Managers for all documents requiring signoff’s and Approvals.
• Worked with the PM and higher management to determine the project timeline and plan the timeframe required for requirement elicitation sessions.

Senior Business System Analyst

Confidential - El Segundo, CA

Responsibilities:

• Was responsible for Analyzing business requirements and translating them into technical requirements.
• Managed most of the projects from start to finish and played a major role in all phases of the projects.
• Worked closely with the developers, architects and the testing team and was a major point of contact for any questions pertaining to the BRD’s, Functional specification documents etc.
• Hands on Experience working on the Billing data management applications like Collabrent, STMS, and SPC web portal.
• Played a key role in the Scrum team and worked closely with developers to fix the bugs.
• Worked closely with the Testing team in the design phase and system testing.
• Played a key role in identifying the gaps in the system to reduce inefficiencies, using the Kaizen concepts of Six Sigma Methodology,
• In depth Knowledge working on Product and packaging, experience working on complex business requests pertaining to channel launches, drops and rebrands etc.
• Worked as Project lead on the Video Streaming Project like Confidential Now.
• As part of the Content Mapping team, performed configurations and set parameters in various systems.
• Was responsible for filling out request forms. Log and scan catalog change requests. .
• Worked on exporting reports in multiple formats from the DTV systems and web portal.
• Expertise working on billing functions and solving business problems.
• Validated requirements for quality attributes, such as clarity, conciseness, correctness, completeness, testability and traceability.
• Partnered with our business team leads to analyze their needs and develop feasible solutions
• Collaborated with various application teams, including external vendors, to gather project artifacts and ensure handoffs are made on time.
• Implemented practices and processes to increase team productivity by 30%
• Worked as a project lead role on requests that impact Content Authorization.
• Captured detailed business requirements and accommodated to the change requests as projects demanded.
• Conducted Meetings and review sessions with team members to outline a plan and timelines for upcoming business requests.
• Worked with Subject Matter Experts (SMEs) to gather/clarify business requirements for data and reporting
• Identified potential barriers and risks and designed solutions that can reduce errors in the production environment.
• Good Experience working with business requesters to generate detailed business decisions on customer billing.
• Established and maintained effective relationships with all customers.
• Documented a lot of Known issues and steps to perform configurations in the production environment

Business System / Data Analyst

Confidential - El Segundo, CA

Responsibilities:

• Performed data profiling in the source systems that are required for RML System
• Interacted with the software developers and SME’s to liaison the business requirements to ensure that the application under development confines to the business requirement
• Assisted the Project managers with financial planning and analysis.
• Worked with product owners and executed Initiatives for building a mobile application called pentameter.
• Gather and document user requirements for both internal business users and external clients
• Create mock ups enhancements for user interface screens as well as design new user interface screens
• Involved in requirement gathering and creating Business and User requirement document for approval and sign off.
• Created Functional Specifications document and conducted walkthrough sessions with the stakeholders to get approval and signoff.
• Created and executed complex SQL queries to pull and manipulate data and perform data analysis.
• Created Test approach and Test plan for the project, conducted walkthrough for both documents and achieved approval and signoff form all stakeholders.
• Hands-on experience using JIRA for project tracking, capture requirements to tasks and action items.

Technical Business Analyst

Confidential - San Jose, CA

Responsibilities:

• Worked heavily with Business owners to understand business and to design architecture of data flow.
• Analyzed and collected business requirements, identified system interfaces and created the BRD by user interviews identifying ambiguous, incomplete and incorrect requirements.
• Created Dashboards on forecasting and consumer behavior to the executive leadership group.
• Prepared and documented Use-Cases using UML based on requirements gathered from stakeholders.
• Developed requirement specifications and process diagrams including Data flow diagrams
• Experience working on extraction, transformation and loading of data directly from different source systems like flat files, Salesforce, Oracle, Teradata and SQL Server.
• Worked with users to define requirements for Tableau reports and support the implementation and customization of Tableau reports;
• Worked on the development of Dashboard reports for the Key Performance Indicators for the top management.
• Prepared and documented Use-Cases using UML based on requirements gathered from stakeholders.
• Developed requirement specifications and process diagrams including Data flow diagrams
• Involved in Discovery and analysis of data, detection of hidden risks, location of structural issues, using Data Migration.

Data Analyst

Confidential - Houston, TX

Responsibilities:

• Responsible for entire software life cycle development methodologies (SDLC) for migration, SQL, Reporting, documentation, Use case development and testing.
• Gathered requirements, analyzed and wrote design documents.
• Attended JAD sessions and created reports for Budgeting, Finance and Project Management departments.
• Worked on Quick extraction of data from legacy systems with zero impact on operational performance during data migrations.