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Business Analyst Resume

PROFESSIONAL EXPERIENCE

Business Analyst

Confidential

Responsibilities:

  • Elicit and write IT requirements using a formal process including: concept diagrams, use cases, and detailed functional requirements (Business Requirements Document).
  • Review all completed requirements in department for quality and clarity.
  • Facilitate quick and efficient completion of all projects in department by ensuring: Requirements for other projects are completed on time, Estimates for hours on other projects are completed on time, and Project Managers are keeping projects on track.
  • Prepare excel reports that detail the progress of projects and review them with department heads
  • Identify viable candidates for Capitalization for accounting purposes and guide them through application process.
  • Trained in Business Analysis using IIBA industry standards.
  • Assisted 39 Project Managers to complete projects quickly and efficiently.
  • Wrote requirements for 8 projects over a 2 year period.
  • Successfully guided 15 projects through the Capitalization process.
  • Revised existing Requirements document format to one that will be more efficient and detailed.

Confidential

Business Analyst

Responsibilities:

  • Provided Customer Service at a level beyond the capabilities of Customer Service Representatives to external and internal customers
  • Analyzed accounts and changed pricing for retention purposes.
  • Explained terms of contracts and pricing.
  • Advocated on customer’s behalf with other departments and companies.

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