Business Analyst Resume

PROFESSIONAL EXPERIENCE

Business Analyst

Confidential

Responsibilities:

Elicit and write IT requirements using a formal process including: concept diagrams, use cases, and detailed functional requirements (Business Requirements Document).
Review all completed requirements in department for quality and clarity.
Facilitate quick and efficient completion of all projects in department by ensuring: Requirements for other projects are completed on time, Estimates for hours on other projects are completed on time, and Project Managers are keeping projects on track.
Prepare excel reports that detail the progress of projects and review them with department heads
Identify viable candidates for Capitalization for accounting purposes and guide them through application process.
Trained in Business Analysis using IIBA industry standards.
Assisted 39 Project Managers to complete projects quickly and efficiently.
Wrote requirements for 8 projects over a 2 year period.
Successfully guided 15 projects through the Capitalization process.
Revised existing Requirements document format to one that will be more efficient and detailed.

Confidential

Business Analyst

Responsibilities:

Provided Customer Service at a level beyond the capabilities of Customer Service Representatives to external and internal customers
Analyzed accounts and changed pricing for retention purposes.
Explained terms of contracts and pricing.
Advocated on customer’s behalf with other departments and companies.