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Business Analyst Resume


  • Over 20 years of experience in IT
  • Experience in Business Requirements
  • Over 15 years as Business Analyst
  • Expertise in Data Mgmt/BI/Reporting & QA


Programming Languages: SQL, VB, HTML, Perl

Operating Systems: Windows Vista, XP, NT, 2000 and UNIX

Software Packages (MS): Excel, Word, PowerPoint, Access, Scheduler, Outlook, Office

Software Tools: Hyperion/Brio, QTP, IBM Rational Clear Quest & Clear Case

Methods: Six Sigma, ISO 9000



Business Analyst


  • Work with Management, Development and Sales Reps to define the company’s data to be captured
  • Create/Maintain databases, Data Owner of all company databases
  • Design/Generate requested company reports from gathered requirements
  • Provide weekly/monthly/quarterly Sales & as - requested reports
  • Provide testing of website updates and web application updates
  • Includes participation in creation of requirements, writing of test plans/scripts/cases, logging of defects
  • Web App Testing; covers the following areas:
  • Standardization Testing
  • Validation Testing
  • Functionality Testing
  • GUI Testing
  • Strong relationships w/ customers


Quality Assurance Engineer


  • Consistently met tight deadlines on multiple / continuous releases from 3rd-party provider.
  • Worked directly with 3rd Party Manager with any issues, new releases.
  • Designed a detailed, Excel format to record / define defects.
  • Reviewed and verified accuracy of SQL code written by development team.


Revenue Analyst


  • Responsible for weekly 25 report package creation from Oracle Discoverer queries; reformatted via Excel into department specific reports. Contents required for weekly Director meeting.
  • Initiated a Process Improvement to automate formatting of weekly report package via VBA Macros.
  • Created ad-hoc queries with SQL, business analysis / models using BI.
  • Analyzed product demand. Created / executed tactical pricing initiatives
  • Produced Quarterly Government Passenger/Location Sales data.


Data Analyst iDEN System Test Group


  • Personally established SW application Database, held Ownership.
  • Autonomous Department expert in Hyperion/Brio Reporting tool.
  • Composed custom reporting for top Corporate and Dept. Managers.
  • Performed custom database searches using SQL functions
  • Discovered/Analyzed database inaccuracies using SQL.
  • Designed software application improvements.
  • Resulted in elimination of data-entry errors for entire pool of corporate users.
  • Created Macros with VBA to automate formatting of report output.
  • Resulted in significant time savings and universal outputs.
  • Authored Power Point Training presentations for Lead and Test Engineer levels.
  • Facilitated local classroom and overseas NetMeeting classes.

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