Business Analyst Resume

SUMMARY

TECHNICAL SKILLS

Programming Languages: SQL, VB, HTML, Perl

Operating Systems: Windows Vista, XP, NT, 2000 and UNIX

Software Packages (MS): Excel, Word, PowerPoint, Access, Scheduler, Outlook, Office

Software Tools: Hyperion/Brio, QTP, IBM Rational Clear Quest & Clear Case

Methods: Six Sigma, ISO 9000

PROFESSIONAL EXPERIENCE

Confidential

Business Analyst

Responsibilities:

Work with Management, Development and Sales Reps to define the company’s data to be captured
Create/Maintain databases, Data Owner of all company databases
Design/Generate requested company reports from gathered requirements
Provide weekly/monthly/quarterly Sales & as - requested reports
Provide testing of website updates and web application updates
Includes participation in creation of requirements, writing of test plans/scripts/cases, logging of defects
Web App Testing; covers the following areas:
Standardization Testing
Validation Testing
Functionality Testing
GUI Testing
Strong relationships w/ customers

Confidential

Quality Assurance Engineer

Responsibilities:

Consistently met tight deadlines on multiple / continuous releases from 3rd-party provider.
Worked directly with 3rd Party Manager with any issues, new releases.
Designed a detailed, Excel format to record / define defects.
Reviewed and verified accuracy of SQL code written by development team.

Confidential

Revenue Analyst

Responsibilities:

Responsible for weekly 25 report package creation from Oracle Discoverer queries; reformatted via Excel into department specific reports. Contents required for weekly Director meeting.
Initiated a Process Improvement to automate formatting of weekly report package via VBA Macros.
Created ad-hoc queries with SQL, business analysis / models using BI.
Analyzed product demand. Created / executed tactical pricing initiatives
Produced Quarterly Government Passenger/Location Sales data.

Confidential

Data Analyst iDEN System Test Group

Responsibilities:

Personally established SW application Database, held Ownership.
Autonomous Department expert in Hyperion/Brio Reporting tool.
Composed custom reporting for top Corporate and Dept. Managers.
Performed custom database searches using SQL functions
Discovered/Analyzed database inaccuracies using SQL.
Designed software application improvements.
Resulted in elimination of data-entry errors for entire pool of corporate users.
Created Macros with VBA to automate formatting of report output.
Resulted in significant time savings and universal outputs.
Authored Power Point Training presentations for Lead and Test Engineer levels.
Facilitated local classroom and overseas NetMeeting classes.