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Technical Business Analyst Resume

SUMMARY:

  • Experienced managing a SharePoint farm with 2500+ site collections and 20,000+ employees at a Fortune 500 company.
  • Proven success in creating, customizing and supporting sites which exceed expectations while ensuring maximum uptime without issues.
  • Effective communication and analytical skills, high attention to detail and the ability to think outside the box.
  • Creative, resourceful, self - directed and able to prioritize and execute tasks under pressure with competing deadlines and quick turnarounds.
  • Passion for staying abreast of new ideas and technologies and enjoys learning.
  • Built, customized and implemented over 2500 Site Collections, Sub-Sites, Team Sites, Blogs, Alerts, MySites and Wiki Pages.
  • Provided and analyzed site metrics as requested using SharePoint and Omniture.
  • Managed global user access permissions and security.
  • Extensive experience with out-of-the-box design and workflows.
  • Exhibited excellent problem solving, adaptability, analytical and interpersonal skills.
  • Proficient using Microsoft Office Word, Excel, PowerPoint, Outlook, Skype for Business, OneDrive, Yammer, Central Admin, SharePoint Designer, Omniture, Photoshop, JIVE, Jira, OpenCMS, Service-Now, Hootsuite.
  • Migrated content from corporate file shares or other sites based on business requests.
  • Manipulated digital images and wireframes using Photoshop, Pixlr and other tools.
  • Designed home pages with multiple web parts, targeted content, JavaScript, CSS, HTML.
  • Monitored and managed storage capacity, settings and web services using Central Admin.
  • Demonstrated effective verbal and written communication skills in a virtual, Global environment.
  • Working knowledge of PowerShell, InfoPath, Nintex, Agile, Scrum.
  • Managed business requests using formalized ticketing systems Service-Now and JIRA.
  • Responded to help desk and general inquiries; diagnosed and resolved issues, provided first level technical support for SharePoint 2007, 2010, 2013 and O365 and JIVE.
  • Conducted SharePoint 2013 functionality and features through hands-on demos for Site Owners, Power Users and End Users.
  • Trained International technical teams by providing detailed SharePoint documentation.
  • Designed, promoted and trained governance, best practices and use policies.
  • Business Analysis and Project management
  • Managed the project to migrate two large international SharePoint 2007 farms onto a new SharePoint 2013 platform.
  • Facilitated requirements gathering sessions, produced detailed and professional requirement documentation and translated requirements into clear stories.
  • Acted as liaison between various information technology and business teams.
  • Uses Hootsuite to interact with social media channels for freelance accounts.
  • Proficient with Facebook, Instagram, Twitter, Pinterest, LinkedIn.
  • Provides analytics and monitors growth.

EXPERIENCE:

Confidential

Technical Business Analyst

Confidential

Global SharePoint Administrator, Site Collection Administrator

Confidential

Global Webmaster

Confidential

Product Developer and Script Writer

Responsibilities:

  • Creative, resourceful, self - directed and able to prioritize and execute tasks under pressure with competing deadlines and quick turnarounds.
  • Passion for staying abreast of new ideas and technologies and enjoys learning.
  • Built, customized and implemented over 2500 Site Collections, Sub-Sites, Team Sites, Blogs, Alerts, MySites and Wiki Pages.
  • Provided and analyzed site metrics as requested using SharePoint and Omniture.
  • Managed global user access permissions and security.
  • Extensive experience with out-of-the-box design and workflows.
  • Exhibited excellent problem solving, adaptability, analytical and interpersonal skills.
  • Proficient using Microsoft Office Word, Excel, PowerPoint, Outlook, Skype for Business, OneDrive, Yammer, Central Admin, SharePoint Designer, Omniture, Photoshop, JIVE, Jira, OpenCMS, Service-Now, Hootsuite.
  • Migrated content from corporate file shares or other sites based on business requests.
  • Manipulated digital images and wireframes using Photoshop, Pixlr and other tools.
  • Designed home pages with multiple web parts, targeted content, JavaScript, CSS, HTML.
  • Monitored and managed storage capacity, settings and web services using Central Admin.
  • Demonstrated effective verbal and written communication skills in a virtual, Global environment.
  • Working knowledge of PowerShell, InfoPath, Nintex, Agile, Scrum.
  • Managed business requests using formalized ticketing systems Service-Now and JIRA.

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