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Technology Management Consultant Resume

Education BS: Management Information Systems June 2005 President of the Northeastern Chess Club: 2002

Confidential, Portland, ME Technology Management Consultant (State Government) January 2008 - Current

  • Managed competing responsibilities during concurrent, long-term projects such as:
  • State of Massachusetts: PeopleSoft Upgrade Project (6 months); State Medicaid Health Information Technology (HIT) Plan project (6 months), and Medicaid State Self-Assessment project (6 months)
  • State of Maine: Integrated Health Management System – Quality Assurance Services (3.5+ years);
  • State of West Virginia: Medicaid State Self-Assessment (6 months)
  • Reconciled complex annual records that while completing SAS-70 (SSAE-16) audits for State Lotteries:
  • CT, DE, GA, KY, MA, MD, MI, NH, NY, OR, PA, VT
  • Authored comprehensive written reports:
  • State of Vermont: Department of Children and Families – Independent Review of Document Management Software
  • State of New Hampshire: Liquor Commission – Request for Proposal for the development of the Next Generation Technology Systems
  • Recommended key business and technology changes (strategic planning) for State government projects:
  • State of New York: Strategic Information Technology Planning for the Clerk of Westchester County
  • Produced analytics (MS Excel expert) and primary researcher for large-scale projects:
  • State of New Hampshire: Telecommunications Broadband Development
  • State of Maine: Integrated Health Management System – Quality Assurance Services (3.5+ years)
  • Demonstrated ability to communicate effectively while reporting to three (3) principals
  • Routinely presented findings and/or reports to executive teams
  • Facilitated Joint Requirement Planning (JRP)discussions during large-scale assessment projects such as:
  • State of Maine: Pharmacy Benefits Manager (PBM) – Readiness/Go-Live Assessment

Confidential, Washington, D.C. Assistant Web Editor January 2007 – January 2008

  • Responsible for assisting in the creation, editing, publication, and management of content for University web sites and other online communications
  • Creator/Writer for news articles, feature pieces, working with new media using HTML, CSS, Illustrator, and Photoshop
  • Light exposure to JavaScript and Flash
  • Facilitated cross-team/cross-department communication amongst writers, architects, business owners, implementers, and developers
  • Facilitated process improvements by engaging impacted parties and communicating new content processes
  • Creator of content for the content structure matrix requiring advanced excel skills, including some VBA
  • Maintenance lead for the synchronization between teams and creative content teams

Confidential, Bethesda, MD Technical Support Manager (Cosmeo Products) March 2006 - December 2006

  • Trained level I representatives according to Discovery’s and/or Cosmeo’s documentation
  • Managed problematic transactions from start to finish
  • Actively involved in weekly meetings to analyze strategic product goals
  • Delegated a sub-set of weekly duties to Tier II technical team
  • Sharpened communication skills by instructing non-technical clients during inbound calls
  • Improved technical writing skills while acting as the department’s key report writer that maintained the desk level procedures

Confidential, Austin, TX Owner/Webmaster May 2005 - March 2006

  • Developed, www.ipodrepairguide.com, a fully automated website that emailed customers 128-bit secured iPod repair instructions after their purchase by credit card
  • Successfully self-taught Google ranking strategies; Most important buzz term ‘iPod Repair’ once received first page responses
  • Managed growth - iPod Repair Guide used to receive over 1,000 unique visitors a day

Confidential, South Boston, MA Global Deployment Team/Executive Computer Support January 2004 - May 2005

  • Broadened knowledge of executive decision making while supporting CEO and executives for immediate support
  • Obtained valuable experience while using IBM’s Tivoli software to assist in software rollouts to 33,000 users world-wide which often required bypassing cultural barriers
  • Supported end users by deploying off-site hardware/software upgrade stations
  • Actively involved in weekly meetings to analyize the best approach for specific distributions
  • Tested and implemented software package releases (Wise Wrapper), before their global deployments
  • Strengthened cost-benefit analysis by evaluation of spyware removal tools

Confidential, Boston, MA Technical Support January 2003 - June 2003

  • Improved time management skills while supporting real-time stock room that generated $48 billion annually
  • Sharpened process-of-elimination methodology in troubleshooting problems such as motherboard upgrades that caused monitors to turn off and printers that stopped working due to a shortage of available IP addresses
  • Coordinated remote support among six offices primarily using Mobile Automation software
  • Strengthened management skills in cost-analysis and hardware procurement choices

Affiliations & Interests: Town of Freeport: Recycling Committee Member Gardening, Bicycles (vintage), Hiking, Camping, Snowshoeing and Mercedes-Benz

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