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TECHNICAL SKILLS

Business Analyst

Confidential

Responsibilities:

As part of teh Implementation team, meet wif customers and write Functional Requirement Documents (FRD) which scope software functionality, project development, and testing. Projects involved customization of Latitude Learning Management System (LMS).
On - board customers wif Latitude LMS, which involved structured and ad-hoc coaching, presentations, and writing of PowerPoint instructional slides. Manage budget, personnel, and timeline. Present weekly project briefs to company President.
Use business requirement gathering techniques like questionnaires, one-on-one interviews, virtual meetings and discussions to collect information from clients and tan write FRD or SOW. Develop business process flow diagrams in Visio which are integrated into FRD or SOW to illustrate setup.
Prepare and present weekly status reports to company president and stakeholders. Reports contain financials, timeline, benchmarks and blockers.
Scope total effort involved in project components so that teams appreciate teh number of hours required to complete project. Pricing models used by sales and management to create bids or contracts for customers. Engage in price negotiations wif vendors.
Clean data wif Excel functions. Remove redundant data from multiple tables from several sources and assemble single table of discrete data. Use Excel to provide quality assurance of data wif internal and external customers.
Write material for company web site describing 70 LMS tools available to LMS administrators.
Work wif Project Management tools including QuickBooks, JIRA, Zoho, SharePoint, Smartsheets, Word, Excel, PowerPoint, Outlook, Microsoft Project, Telerik Test Suite, Visio and collaboration tools such as Join.Me and Skype.

Project Manager

Confidential

Responsibilities:

Managed teh creation of acute care clinic by addressing issues of timeline, staffing, metrics, and marketing. Clinic opened on time and on budget.
Bridge partnership between existing operations personnel and volunteers from seven Confidential Medicine clinics.
Transitioned Obstetric training material from online wiki to accessible PDF book format, making product more user-friendly and accessible.

Project Assistant

Confidential

Responsibilities:

Managed and performed quality assurance on healthcare data. Resolved anomalies by using VLookup and other Excel functions.
Mapped data and workflow wif Visio to create process representations that halped wif project planning and marketing.
Designed and maintained data storage and retrieval system that allowed health care coordination group to manage datasets wif over 100,000 records.

Editor, Writer, and Personal Assistant

Confidential

Improved readability and persuasive argument of NIH P50 grant application written by 15 authors, which earned funding for 5 years and worth over $6 million. Edited medical research manuscripts for clarity, accuracy, and coherence.
Edited manuscripts and book chapters for providers in Schools of Nursing and Confidential Medicine, many written by several authors, to improve clarity, voice, and coherence. Include value-added comments to editing processes and reviewed wif doctors and nursing faculty to halp them improve their writing and attention to rhetorical concerns.
Cleaned, researched, and fixed medical related data anomalies wif VLookup and other Excel formulas.

Confidential

Responsibilities:

Taught fourth grade math and tan middle school remedial reading and writing.
Used objective, data-driven measures to halp administration select population of students who were in bottom 10% of reading and writing skills. This population was chosen for remedial language arts course.

Confidential

Responsibilities:

Coded and maintained suite of over 200 Cobol modules, both batch and online, which provided business functions from inventory to human resources to quality assurance. Maintained legacy database and created new datasets as needed.
Performed database administration wif command line queries and data cleaning to ensure accuracy between reports and processes. Saved company time and money by investigating and fixing root cause of data anomalies.
Implemented and configured Kronos Timekeeper. Wrote suite of applications to replace Kronos Timekeeper wif homegrown software equivalent, written in Cobol, which provided customization and accuracy of reporting.
Created web based modules for quality inspections wif HTML, PHP, CSS and MySQL.
Served as a QS-9000 / TS-16949 internal auditor, which halped ensure best practices for Operations and Quality were developed and maintained. Audit reports were distributed to management and Board of Directors.
Worked as administrator in several areas: Microsoft 2000/2003 Active Directory, Windows Server 2000 Administrator, Microsoft Exchange Server 2003, Kronos Administrator, Backup Exec Administrator, Archimedes Bug Base 2.1, desktop support, antivirus configuration and support, and halp desk.

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