Business Process Analyst Resume
SUMMARY:
8+ years of experience in an IT environment Professional Scrum MasterExperienced in SME interviewing, gathering functional and non - functional requirements, reviewing and testing documentation steps, data mapping, workflows, statistical reports and assuring requirements are met and approved by business partners
AREAS OF EXPERTISE:
- Process Documentation
- Documentation Updates
- Workflows
- SharePoint
- Root Cause Analysis
- Project Tracking
- SLDC Lifecycle
- Requirements Development
PROFESSIONAL EXPERIENCE:
Confidential
Business Process Analyst
Responsibilities:
- Lead business process reengineering teams by mapping “as is” and “to be” business processes using TIBCO (nimbus)
- Translated business requirements and processes into design documentation including RACIs, workflows and requirements documents
- Created, provided guidance on, and reviewed end-user process and procedure documentation
- Provided support for functional end-users after project deployment and participated in continuous process improvement initiatives, new requirements development and enhance projects
Confidential
Sr. Analyst
Responsibilities:
- Analyzed existing processes, procedures and methods to ensure and promote effective business and systems operations using standardization, improvement, simplification, discontinuance or other methods of the PAK T project
- Orchestrated daily Scrum and maintained Sprint backlog
- Designed, developed, updated, published and maintained content of internal SPOT site
- Utilized data mining to identify improvement objectives, identify action items, recommend solutions and create process maps
Confidential
Business Analyst
Responsibilities:
- Processed metrics reports and updated documentation/links as requested and created new workflows for added functionality using Visio
- Conducted 5+ levels of testing including functional, regression, user acceptance, integration and performance to verify the client’s needs were met
- Drafted and maintained business requirements and aligned them with functional and technical requirements
Confidential
Business Analyst
Responsibilities:
- Tracked and managed product backlog, burn-down metrics, velocity, and task break-down
- Identified, clarified, and organized system requirements using JIRA tracking
- Developed and tracked Root Cause Analysis (RCA) techniques for IT Security improvements
- Utilized gap analysis to compile SWOT analysis for IT business partner
- Educated and reinforced Scrum methodology and agile framework to team members and key stakeholders
Confidential
Sr. Technical Writer
Responsibilities:
- Reviewed, created and updated all financial services documents
- Strengthened the control environment from a regulatory perspective
- Partnered with SME’s within the lines of business to create step-action desktop procedures or requirements-oriented program procedure documents
Confidential
Technical Writer/Customer Communications Senior Ops Analyst
Responsibilities:
- Researched, wrote, designed and evaluated strategic, policy and procedural change communications for Servicing and Default in free-form and defined templates
- Regularly met with all levels of management to research and determine correct procedural documentation
- Ensured procedure updates followed recent Dodd Franks legislation using Dreamweaver by January deadline date
- Created project plans and inventory matrices to track deliverables
Confidential
Statement Reviewer
Responsibilities:
- Implemented system enhancements to eliminate errors
- Created technical on-boarding procedures
- Provided feedback to program manager on process flaws leading to possible errors
Technical Writer
Confidential
Responsibilities:
- Formatted and edited 224 Microsoft Word documents containing 1,350 pages from Live Link to help convert them to an online documentation website for the Loan Administration Conversion project
- Recognized for high production numbers
Confidential
Owner
Responsibilities:
- Developed, sold and promoted events at venues throughout the Midwest and South
- Recruited, trained, coached and evaluated the performance of employees
Confidential
Administrative Professional
Responsibilities:
- Created and maintained financial and inventory reports, complex briefs and correspondence
- Designed and edited department manuals