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Business Process Analyst Resume

SUMMARY:

8+ years of experience in an IT environment Professional Scrum MasterExperienced in SME interviewing, gathering functional and non - functional requirements, reviewing and testing documentation steps, data mapping, workflows, statistical reports and assuring requirements are met and approved by business partners

AREAS OF EXPERTISE:

  • Process Documentation
  • Documentation Updates
  • Workflows
  • SharePoint
  • Root Cause Analysis
  • Project Tracking
  • SLDC Lifecycle
  • Requirements Development

PROFESSIONAL EXPERIENCE:

Confidential

Business Process Analyst

Responsibilities:

  • Lead business process reengineering teams by mapping “as is” and “to be” business processes using TIBCO (nimbus)
  • Translated business requirements and processes into design documentation including RACIs, workflows and requirements documents
  • Created, provided guidance on, and reviewed end-user process and procedure documentation
  • Provided support for functional end-users after project deployment and participated in continuous process improvement initiatives, new requirements development and enhance projects

Confidential

Sr. Analyst

Responsibilities:

  • Analyzed existing processes, procedures and methods to ensure and promote effective business and systems operations using standardization, improvement, simplification, discontinuance or other methods of the PAK T project
  • Orchestrated daily Scrum and maintained Sprint backlog
  • Designed, developed, updated, published and maintained content of internal SPOT site
  • Utilized data mining to identify improvement objectives, identify action items, recommend solutions and create process maps

Confidential

Business Analyst

Responsibilities:

  • Processed metrics reports and updated documentation/links as requested and created new workflows for added functionality using Visio
  • Conducted 5+ levels of testing including functional, regression, user acceptance, integration and performance to verify the client’s needs were met
  • Drafted and maintained business requirements and aligned them with functional and technical requirements

Confidential

Business Analyst

Responsibilities:

  • Tracked and managed product backlog, burn-down metrics, velocity, and task break-down
  • Identified, clarified, and organized system requirements using JIRA tracking
  • Developed and tracked Root Cause Analysis (RCA) techniques for IT Security improvements
  • Utilized gap analysis to compile SWOT analysis for IT business partner
  • Educated and reinforced Scrum methodology and agile framework to team members and key stakeholders

Confidential

Sr. Technical Writer

Responsibilities:

  • Reviewed, created and updated all financial services documents
  • Strengthened the control environment from a regulatory perspective
  • Partnered with SME’s within the lines of business to create step-action desktop procedures or requirements-oriented program procedure documents

Confidential

Technical Writer/Customer Communications Senior Ops Analyst

Responsibilities:

  • Researched, wrote, designed and evaluated strategic, policy and procedural change communications for Servicing and Default in free-form and defined templates
  • Regularly met with all levels of management to research and determine correct procedural documentation
  • Ensured procedure updates followed recent Dodd Franks legislation using Dreamweaver by January deadline date
  • Created project plans and inventory matrices to track deliverables

Confidential

Statement Reviewer

Responsibilities:

  • Implemented system enhancements to eliminate errors
  • Created technical on-boarding procedures
  • Provided feedback to program manager on process flaws leading to possible errors

Technical Writer

Confidential

Responsibilities:

  • Formatted and edited 224 Microsoft Word documents containing 1,350 pages from Live Link to help convert them to an online documentation website for the Loan Administration Conversion project
  • Recognized for high production numbers

Confidential

Owner

Responsibilities:

  • Developed, sold and promoted events at venues throughout the Midwest and South
  • Recruited, trained, coached and evaluated the performance of employees

Confidential

Administrative Professional

Responsibilities:

  • Created and maintained financial and inventory reports, complex briefs and correspondence
  • Designed and edited department manuals

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