SUMMARY:

• Over 7+ years of industry experience as a Business Analyst with solid understanding of Business Requirements Gathering, Business Process Flow, Use Case modeling using UML, System Development Methodologies, Business Process Modeling and experience in HIPAA 4010 and 5010 EDI healthcare transactions like 837, 835, 834, 270, and 271.
• Experience working in domain like Banking, Healthcare and IT.
• Interacted and coordinated between end - users, expert team, development and QA team and suggesting key enhancements and changes to the business rules.
• Identifies customer needs facilitates the fulfillment of those needs by serving as a liason between the different teams and the business end
• Knowledge of Relational Database Management System (RDBMS).
• Wrote SQL Statements to extract Data from Tables to verify the output Data of the reports.
• Excellent understanding of System Development Life Cycle and AGILE methodology
• Skilled in creating Use Cases, Entity Relationship diagrams, Work Flow Diagrams, Activity diagrams.
• Extensive experience in preparing Business & Functional Requirement Documents.
• Experience in conducting Joint Application Development (JAD) sessions with Project sponsors and Development team.
• Performed workflow analysis to understand the inefficiencies in the AS-IS system and documented them accordingly.
• Strong experience in conducting User Acceptance Testing (UAT) and documentation of test Cases. Expertise in designing and developing test plans.
• Ability to organize, document and track changes and defects using the Rational Clear Quest and archive change request in Clear Case.
• Strong experience in creating BRDs, FRDs and Functional Specifications by thoroughly capturing all requirements and design.
• Strong expertise in Client Relationship Management, worked as a liaison between business, technical and non-technical departments within IT organizations.
• Diverse expertise in analytical, conflict resolution and problem solving skills.
• Experience in managing and utilizing the project management standard and templates

TECHNICAL SKILLS:

Languages: C, C++, Java, SQL, PL\SQL, Visual Basic

Databases: Oracle, MS SQL Server, DB2, Excel, Access

Tools: Rational Suite, MS Visio, Quality Center, MS Project, ClarityCaliber RM, JIRA

SDLC Methodologies: Waterfall, Agile, RUP

Defect Tracking Tools: Test Director, Rational Clear Quest, Bugzilla, Win runner, Load runner

Web Development Tools: HTML, XML, Java Script, Perl Scripting, Dreamweaver, Balsamiq

Content Management Tools: Vignette, SharePoint, IBM ECM, Open text

PROFESSIONAL EXPERIENCE:

Confidential, Indianapolis, IN

Sr. Business Analyst

Responsibilities:

• Gathered requirements from claims business area, prepared process flows and diagrams for the project.
• Performed gap analysis for HIPAA 4010/4010A - 5010 conversion - Involved in the documentation of HIPAA 5010 changes to EDI 837 transaction.
• Performed gap analysis of ICD 9 to ICD 10 conversion for procedure and diagnosis codes in accordance with the HIPAA compliant.
• Effectively elaborated the current process and gave a clear picture of the proposed process for the projects in the organization and aggressively worked towards timely completion of high priority tasks.
• Led the change control process for changes submitted for the BRD after the document was submitted to IT department.
• Leads requirements analysis and verification, ensuring that requirement statements are complete, consistent, traceable, feasible and verifiable and captured in the standard templates.
• Defines quality attributes, external interfaces, constraints and other non-functional requirements
• Performed Forward and Backward Data Mapping.
• Created solution context documents, workflows and swim lanes.
• Collaborates with technical and SQA teams to ensure that the results of the project fully satisfy the requirements
• Worked with IT team to resolve issues and clarify business requirements from the business owners.
• Documented the UAT plan for the project and worked with the UAT Team to ensure every acceptance criteria for the requirements has been included in the UAT task plan.
• Maintained the traceability matrix to uniquely trace the identified business requirements of general design to testing as proof that requirements requested have been developed into a solution and tested.

Environment: MS Office, MS Visio, Caliber RM, SQL server and Oracle, Agile, HPQC 10, HTML, MS Project, JIRA, SharePoint

Confidential, Los Angeles CA

Sr. Business Analyst

Responsibilities:

• Performed workflow analysis to understand the inefficiencies in the AS-IS system and documented them accordingly.
• Documented Current State vs. Future State for a Referral Web Portal.
• Created process flow diagrams describing provider and member access to the web portals
• Created BRD by gathering Business Requirements from the Subject Matter Experts (SMEs).
• Obtained business sign offs on the documents after thorough review.
• Understands application development methodologies and applies knowledge to business interactions
• Assisted in creation of the Functional Design Document from the Business Requirements Document which was used as the reference by the development team while preparing the design and held the responsibility of the required data setup for unit testing.
• Led the Change Control Process for changes submitted for the BRD after initial sign off with all stakeholders.
• Created a UAT Plan in conjunction with the UAT Team to ensure all acceptance criteria has been included.
• Created and maintained training documentation for end users.
• Maintained a Traceability Matrix to uniquely trace and ensure all requirements requested have been addressed, developed, and tested in the project.

Environment: MS Visio, Word, Excel, PowerPoint, SQL, Oracle, J2EE

Confidential, Long Beach, CA

Business Analyst

Responsibilities:

• Gathered the requirements from stakeholders and users by meeting them personally and by interviewing them. Utilized Requisite Pro to prepare a BRD by complying with the HIPAA regulations
• Gave functional specs to the requirements gathered and communicate it to the developers
• Developed a use case and UML diagrams using ERD; depicted clear relations associated between the entities
• Prepared Work Breakdown Structures (WBS) to comply with the triple constraint: time, cost and scope
• Conducted Lean Analysis throughout the project and conveyed my team a message, “Think big, act small, fail fast; learn rapidly”
• Prepared a roadmap for a product that can exceed market and user expectations
• Followed Prototype model of SDLC in developing software
• Create and implement a test plan and thereby assist Quality Analysts to test the product in a timely manner
• Interfaced with Quality Analysts for unit, integration, system and User Acceptance Testing
• Interfaced with top management to ensure that IT initiatives and involvement are clearly communicated and understood
• Mitigate risks all the time; motivate all the team members to meet the deadlines.

Environment: RUP, Microsoft sql server 2008, MS excel, MS word, MS power point, Rational Requisite Pro, MS Visio,.net framework 3.0,HTML,XML

Confidential, Owings Mills, MD

Business Analyst

Responsibilities:

• Requirements gathered from customers, Merchant Banks and all the stakeholders.
• Prepared detailed technical and non-technical specifications.
• Translated business requirements into comprehensive business requirements document and low level technical requirements for development.
• Used MS Project to prepare, maintain project plan.
• Prepare and maintain project documentation.
• Did Normalization, drew ER-diagrams, designed, updated database, queried, cleaned, created reports, and re-engineered database
• Prepare the budget and present it to the project sponsor.
• Used Crystal Reports to produce monthly and ad hoc reports on how many transactions we have done for various Merchant Banks.
• Built the system using VB.NET, ASP.NET, JavaScript, and HTML.
• Created SQL Database that stored all the e-mails we received and sent.
• Solved the issues customers get when shopping online using Confidential cards.
• Helped the junior staff to solve the problems that they cannot solve by themselves.
• Built the system, unit test, documentation, fixed the bugs, wrote use cases and test cases, prepare new release after every six months.
• Used Team Track to check-out and check-in files and tracked who worked on a certain file.

Environment: RUP, MS Visio, MS Excel, MS word, Rational rose, Caliber RM,MS project, SQL server 2005, .net framework 3.0

Confidential, Honolulu, HI

Business Analyst

Responsibilities:

• Created and validated business process models using techniques such as system flow diagrams context diagrams, data flow diagrams, activity diagrams, that include modeling of all the activities of the business from the conceptual to procedural level.
• Helped enhance and convert existing Visio workflow diagrams.
• Facilitated business requirements gathering sessions with the client, and manage the creation of Business Requirement Document (BRD), Functional Requirement Specification (FRS) and user story.
• Created reading material for better analysis and explanation of system flows.
• Involved in business analysis of the existing tools and configuring new feature set up.
• Produced the key deliverables by understanding the Application design.
• Jointly managed project resource allocations, planning and status updates to senior management.
• Participated in Daily Scrum Meetings to discuss project status and resolve issues.
• Initiated and managed cross training sessions between onsite and offsite team members.
• Worked together with the development team and the Project Coordination Team to ensure that client's business needs have been met.
• Created Test Plans, Test scenario and Test cases for UAT.

Environment: Agile, Waterfall, MS project, MS Word, Oracle 7i, J2EE,HTML,Caliber RM, MS Visio,JIRA.