Summary

• Result oriented professional with around 3 years of experience in Human Resources as a Functional Business Analyst and a Techno-Business Analyst. Full scope experience in deploying business solutions to bridge the gap between IT, operations, and management. Ability to provide leadership, support and guidance to enable all participants on a project team to work together to achieve corporate objectives. Expert in documentation, analytics, regulatory, reporting, liaison, quality control, and testing. Skilled in implementing organizational change including, workflow, increased productivity, policy and quality issues. Dual Masters in Human Resource Management and Organizational Development with a focus on HRIS, Strategic Business Management and projects in Business Administration, Marketing, Information & Operations Management, Finance and Risk Analysis.
• Experienced in all phases of software development life cycle (SDLC), including Requirement gathering and documentation, Analysis and Design, Quality Assurance, Testing and End user support.
• Expert in facilitating Joint Application (JAD) sessions with business users, Subject Matter experts (SMEs) and the development team.
• Experienced in Enterprise Content Management.
• Exceptional documentation skills with expertise in creating wire frames, process workflows, Use Case, Activity, and State diagrams based on UML Methodology using MS Visio, Enterprise Architect etc.
• Adept at analyzing business processes for understanding the AS-IS business and model the TO-BE business/process, by authoring artifacts such as the Business Requirement Document(BRD), Functional Requirements Document(FRD), Process blueprints, and Technical Specification.
• Hands-on experience in using Business Analyst and testing tools like Enterprise Architect, MS Visio, Rational Requisite Pro and Quick test pro.
• Effective with the creation of artifacts and management of various roles specified by Rational Unified Process (RUP), Agile Methodology, RAD, Workflow Processes and Waterfall cycle method.
• Familiar with Technology Risk, Business Process Management (BPM), Business Activity Monitoring (BAM), Six sigma methodology like SIPOC diagrams, Process Mapping, Business Process Re-engineering, DMAIC, PERT and GANTT charts.
• Knowledge of creating test plans and cases, and conducting User Acceptance Testing (UAT).
• Proven change and project management, budget plan, presentation, interpersonal, analytical and org skills.
• Ability to prioritize objectives and ensure that project is completed within budget with minimum defect.

EDUCATION

MBA IN INFORMATION TECHNOLOGY

MASTER OF SCIENCE IN HUMAN RESOURCE MANAGEMENT (

MASTER OF HR & ORGANIZATIONAL DEVELOPMENT

SCHOLASTIC PROJECTS AND PRESENTATIONS

• HIPAA Privacy and Security challenges at Kaiser Permanente and Providence Health System.
• Impact of HIPAA on Process Management Improvement and Reengineering using ETL tools for Data cleansing, Mapping Modeling.
• Business Plan Simulation for Voice Recognition Device using Profitability Matrix ,SWOT Analysis, Market segmentation and Product Positioning.
• Electronic Data Systems (EDS) at Towers Perrin- Towers Perrin Admin Solution (TPAS)
• Analyzing credit card demand among senior citizens through demographics, market segmentation data and research, consumer spending data using CRM Databases/Application like Experian, Prizm NE, EASI Demographics and ArcGIS
• Development of Financial Models like Monte Carlo and Black Scholes for loss mitigation analytics, portfolio analysis, statistical, trend and Probable Maximum loss analysis
• Analysis of Sarbanes-Oxley Act and its effect on Investment Firms
• Employment Law with a focus on EEOC-Affirmative Action, Civil Rights Act and Fair Labor Standards Act

Tools/Skills

Requirements Gathering Tools: IBM Rational Requisite Pro 7.0.1/5.0, Enterprise Architect 6.5/7.1
Modeling & Designing Tools: MS Visio, MS Project, MS Excel, Access, PowerPoint, Word, ASAP
Testing/Defect Tracking Tools: UAT, Black box, GUI, Test Director 6.x/7.x/8.x, HP Quality Center, IBM
Rational ClearQuest 7.0/7.1, Quality Center
Languages: SQL, Java, Perl, HTML, UML
Web Tools: Adobe Photoshop 6.0, Front Page Editor, Macromedia Dreamweaver4
Database: Oracle, IBM DB2, IBM Mainframe, MS Access, Microsoft SQL Server 2000
Business Intelligence tools: Cognos7(PowerPlay,ReportNet 1.1), Business objects Crystal Reports Operating Systems: MS Windows NT/2000/XP/Vista, Linux, UNIX/LINUX
Other Tools: Windows SharePoint Server 3.0, MOSS 2007, WebEx WebOffice.

Confidential, Greenbelt MD Oct 2009 - Present
Role: Business Analyst

Responsibilities:

• Identified opportunities for web site process improvement through various meetingswith business users, AON Insurance Brokers and Marketing team, AICPA Insurance and Investment Advisory Groupand developers.
• Developed the project plan with assistance from the web site designers, and included provisions for project scope changes.
• Participated in Primary and Secondary Research to determine User Requirements and Workflow Processes.
• Documented use case specifications on the basis of requirements gathered from stakeholders.
• Developed use case diagrams, Entity Relationship diagrams, UML diagrams and activity diagrams to reflect use case narratives.
• Effectively analyzed and created business requirements from the customer needs into detailed user and product requirements for enterprise content management applications.
• Developed website wire frames to refine requirements, and created detailed prototype of the website portal.

Environment: Oracle 9i, IBM DB2, ECM Documentum 5, Murex 2.11, Visual basic.NET, Enterprise Architect, QuickTestPro (QTP), UML, CMM, Agile Methodology (Extreme Programming),Java (JSP), Rational Clearquest 7.0, HTML

Confidential, Somerset NJ Feb 2008- Feb 2009
Role: Business Analyst

Responsibilities:

• Worked with developers & Business groups to understand and determine the ‘AS IS’ and ‘TO BE’ business processes and impacts to the Data Warehouse, Data Mapping and/or Data Marts.
• Used SharePoint to create BA Team site to facilitate and participate in joint application development (JAD) sessions for understanding business expectations and conducting Requirement analysis.
• Met with the DW developers, Data Quality Analyst, Data Base expert and SMEs to lead a kickoff meeting and introduce the project, team members’ roles and key deliverables.
• Created documents for their operations like data profiling, outlining source data, target mapping, transformation business rules and loading of data into data warehouse for reporting.
• Created the Business objectives, queries, data analysis scenarios, metadata, and Functional Requirement Specification/FRS incorporating the business requirements with respect to foreign currency translations and Variance due exchange for Data Warehouse, Data cleansing, Data Mapping and Data Modeling.
• Analyzed business requirements and developed design specifications for the ETL tool that included business rules, data mapping tables and scheduled ‘meeting workspaces’ with the team.
• Followed the UML based methods according to software asset management best practices using Enterprise Architect to create Business flow diagrams, Use Case diagrams, Activity diagrams, Entity relationship diagrams and State diagrams.
• Used SharePoint for storing and versioning the requirement and project management artifacts.
• Produced Business Requirements, Report Specifications, Process Blueprints, Workflows and other documentations as required for Project Analysis, Planning and Design.
• Established a business analysis methodology around the RUP (Rational Unified Process) method and maintained documentation for all its phases: Inception, Elaboration, Construction and Transition.
• Involved in the Business Impact Analysis Template (BIAT) to analyze and document the effect of proposed changes on the project schedule and costs.
• Participated in ETL, database design reviews and data models with business representatives and developers.
• Conducted UAT, developed Test Plans, Test Cases, and Expected Results, and coordinated the tests with the QA team to verify implementation of new features and enhancements.
• Analyzed requirement document in Rational Requisite Pro by identifying ambiguous, incomplete and incorrect requirements. Helped in developing attribute matrix and functionality traceability matrix.
• Worked with the Quality Assurance Team using Quality Center to test different releases and to develop test plans and test cases.

Environment:Informatica 6.2, Windows SharePoint Server 3.0, SQL, IBM Rational Requisite Pro 7.0, Rational ClearQuest 7.0, UML, RUP, Windows XP, MS Office Suite, MS Project, IBM DB2 8.1, Oracle 9i, MS Access, Cognos ReportNet 1.1 (Query Studio) and PowerPlay

Confidential, Philadelphia PA Jan 2007- Dec 2007
Role:Graduate/Admin Assistant-Management Science/Operations Management Dept. (MSOM)

• Gathered and managed the functional requirements for blackboard enhancement.
• Analyzed the current state and future business processes to determine and document requirements.
• Gathered information to enhance operations with on line decision making tools and quarterly reports.
• Followed Business Process Management (BPM) for blackboard operations.
• Enterprise Content Management-Managed different versions of life cycle of content, news articles, web content management, document management etc. with the business rules using content management solution.
• Facilitated JAD sessions, managed and documented risk management, Entity Relationship diagrams, Business Activity Monitoring(BAM) and monitoring capabilities.
• Created wire frames, XML-based data models and XML-based messages, HTML prototype of Blackboard on MS Visio to show the new tools that Student Services-blackboard wanted to offer.
• Wrote details for the Knowledge Retrieval System (KRS).

Environment: Microsoft SQL Server 2000, JSP, HTML, Rational Requisite Pro 5.0, UML, RUP, MS Visio, MS Project.

Confidential, Newtown Square, PA May 2006 - Aug 2006
Role: HR Organizational and Talent Management Intern

Responsibilities:

• Interfaced with functional unit process owners and users to identify, define and document operational needs and objectives, current operational procedures, problems, interface requirements, and levels of systems access.
• Used ASAP (AcceleratedSAP) to define and document HR/employee transactions and processes, project schedules and timelines and Workflow Processes.
• Analyzed the AS IS legacy application of Virsa System and performed requirement analysis by gathering both functional and business requirements based on interactions with the process owners & stake holders and document analysis, represented them in requirements traceability matrix (RTM).
• Documented specifications for the format in which to translate the job sites vendor data of Virsa, to ensure integration with the consolidated system for reporting purposes.
• Prepared the Business Blueprint along with the application developer on the basis of UML and Sequence diagrams and narrative.
• Used ASAP (Project management tool) to track and document changes in functional and business specifications and wrote detailed procedures that could be easily understood by end-users.
• Provided high caliber reports on and analysis of HR metrics to HR Leadership, HR Business Partners, HR Shared Services, and other HR information users. The reports addressed quantitative measures, human capital effectiveness measures, and cost and recovery models for HR investments. These reports supported decision-making by HR senior management and others.
• Conducted UAT and participated in Defect Review meetings with QA engineers and created end user documents.
• Reviewed and evaluated data models before delivery and deployment to ensure its meeting the standard criteria along with creation of End User Education Plan.

Environment: SAP ERP 5.0, IBM DB2 8.2, AcceleratedSAP, Web Office, Enterprise Architect 6.5, MS Project, MS office, HP Quality Center 8.0, WebEx WebOffice, Agile methodology, Crystal Reports 11

Confidential, Delhi, India May 2004 - July 2004
Role: HR Employee Relations coordinator

Responsibilities:

• Facilitated JAD sessions, managed and documented the 360 Degree performance appraisal programand Entity Relationship diagrams.
• Recommended elimination of seniority based promotion by using 80% of the appraisal score instead of 50%.
• Used statistical hypothesis tests such as Chi-Square and T-test to study potential adverse impact of performance rating, Short term incentive (STI) & Merit Incentives on protected groups.
• Performed GAP Analysis and gave recommendations like Performance normalization process, introduction of competency mapping, tying variable incentives with employee core competencies and performing Skill Gap Analysis for employees with below average performance ratings.

Confidential, Delhi, India Aug 2003 - Mar 2004
Role: HR Generalist

Responsibilities:

• Reduced New Hire turnover by over 15% through various career building activities & incentives programs.
• Conducted Psychometric Tests like MBTI and Team Role Inventory to improve team cohesiveness.
• Developed leadership questionnaires as part of the talent identification program in the sales team.
• Recorded productivity of sales force before and after Training and Development programs.
• Facilitated conflict resolution in the sales team through Sensitivity Training.