SUMMARY:

Business Support Specialist with more than 16 years of experience in coordination, design and deliver for multiple organization. Business Analyst with 9 years of experience supporting business solutions software, policy standardization and software implementation.

SKILL:

• Scope and project definition
• Functional requirements
• Requirements gathering
• Business process improvement
• User acceptance testing
• Critical thinking & troubleshooting
• MS Office proficient
• Adobe Captivate & RoboHelp proficient
• Curriculum development and assessment
• Public speaking & facilitation

TECHNICAL SKILLS:

Proficient in: Microsoft Office (Word, Excel, Outlook, PowerPoint, Visio), Adobe Acrobat, Captivate and RoboHelp, Lean Principles, Six Sigma / Green Belt and Yellow Belt certified, knowledge of Software Development Life Cycle (SDLC), knowledge of Project Management Life Cycle (PMLC), knowledge of Application Lifecycle Management (AML), effective communication skills, leadership, change management, problem solving, information gathering, design and delivery, self - motivated, organization, attention to detail, flexible, coach and mentor, deals with ambiguity.

EXPERIENCE:

Business Analyst

Confidential - Austin, TX

Responsibilities:

• Establish requirements and modifications for the new Texas Immunization Registry d Confidential base.
• Draft functional design and change documents using requirements such as scope, process, alternatives and risks.
• Collaborate regularly with cross-functional teams to review and approve project deliverables.
• Develop slideshows and other forms of media to present progress to the executive and leadership teams.
• Develop numerous detailed test plans and conducted multiple levels of testing including functional, regression, user-acceptance, integration and performance testing.
• Provide input and recommendations for resolving defects with minimal impact to the client and end-users.
• Proactively identifies and manages changes to requirements and identify risks for clients.
• Work under general direction with freedom to use independent judgment.

Business Analyst / Specialist

Confidential - Austin, TX

Responsibilities:

• Collaborated with client to review and approve project deliverables.
• Conducted multiple levels of testing including functional, regression, user-acceptance, integration and performance testing.
• Developed multiple forms of and procedures materials including classroom presentations, job aids, procedural documents, videos and user manuals.
• Delivered and facilitated effective classroom Train-the-Trainer sessions.
• Hosted multiple Go to Webinar sessions for external UAT testers and end-users.
• Facilitated weekly meetings with the client to review progress and prioritize deliverable.

Business Analyst / Specialist

Confidential - Round Rock, TX

Responsibilities:

• Performed needs assessments to identify and define strategic priorities.
• Collaborated regionally and globally with different organizations, to implement standardization and drive efficiency.
• Implement Lean Manufacturing principals to eliminate and reduce non value added work within the organization.
• Led process implementation and improvement projects to reduce Total Time to Resolve (TTR) and Total Contacts per Order (TCO) rates.
• Creating six new hire curriculums to reduced times from three to two weeks and improve knowledge retention for various positions.
• Led learning enhancement classes focused on improving people skills needed to help increase the Net Promoter Score.
• Maximized team efficiency by redefining the intake process that outlined how our team scoped, prioritized and managed requests.