SUMMARY:

• Business Analyst with over 13 years of experience in (FSCM & HRMS) conversion, design, implementation, testing, production support with enhancements and upgrades.
• Products PS vs 7.5 - 9.2
• General Ledger Project Costing Time & Labor Payroll
• Accounts Payable Billing Purchasing
• Account Receivable Cash Management Employee Self Service
• Human Resources Benefits Payroll
• Technical Skills PS 7.5 - 8.5X
• Security Tree Manager Data Mover
• Application Designer Process Scheduler PeopleTools
• Query Reporting Integration Broker SQL Navigator
• Excel2CI
• Oracle 9i,10g,11g

EXPERIENCE:

Confidential, Orange, CA

Security Business Analyst

Responsibilities:

• Developed Methodology Documentation: worked with Stakeholders & Business Owner to communicate and approve.
• Used a series of Data Mover Scripts to create Permission Lists and Roles
• Conducted Security Workshops with Business Owner to Review and Approve New Security Roles.
• Ensured that access did not create and SOD conflicts.
• Assigned users to roles and review with Business Owners.
• Conducted User Acceptance Testing of New Roles with Business Owners, and obtained sign off.
• Performed Audits of Security and worked with internal and external Auditors to ensure that SOX compliance was in effect.
• Utilized Query Manager, SQL and Excel to create DMS scripts for the creation of Permission Lists & Roles.
• Created numerous Dynamic Queries to assign PeopleTools, Workflow, Reporting Tools roles such as Query Manager, Query Viewer, etc.
• Designed and implemented Row Level and Business Unit Security.
• Oversee day-to-day Security Application Support.
• Trained back-up Security Administrators in new mythologies and functionality.

Application/Production Support Analyst

Confidential

Responsibilities:

• Used Altiris Help Desk System to receive and work all Production Support Ticket including new and updates to PeopleSoft Security.
• Utilized Oracle Support to create SR (Software Request) to further troubleshoot production issues.
• Worked with other Business Analysts to identify security requirement for project.
• Provided excellent Customer Service to Business Owners and Employees.
• Assisted with Upgrade and Implementation of HCM 9.1

Confidential, Tustin, CA

Call Center Supervisor

Responsibilities:

• Responsible for handling any difficult callers or complaints from callers.
• Listen to calls to make sure guidelines were being followed and gave instruction to employees to make necessary correction if required.
• Run report and record statics for calls.
• Assisted management when and were needed.