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Business Analyst Resume

Milwaukee, WI


  • Experience in all phases of the Software Development Life cycle (SDLC), including requirements gathering, project planning, scheduling, testing, defect tracking, management, and reporting.
  • Skilled in manual testing, including integration, user acceptance, positive and negative, functionality, and regression testing.
  • Collaborate with other team members/users to resolve problems and meeting specific technical/business needs.
  • Strong self motivation with excellent time management skills, including ability to manage multiple time sensitive projects simultaneously.


  • Microsoft Office 365 (Excel, Word), Working knowledge of Microsoft Access
  • Health Claims System, Provider, Pricing and Negotiations, Benefit Configuration, Claims Edit - Mckesson, EOB, Product Manager, FAID, DB2
  • Cherwell Services, Rational Clear Quest - Defect Tracking Tool
  • Testing Tool, HP Service Desk
  • Lotus Notes, Outlook, ABF Client User


Confidential, Milwaukee, WI

Business Analyst / Test Coordinator Analyst


  • Oversaw, conducted and documented functional and non functional ad hoc, QA and UAT testing on developed applications (.net applications, web services and mainframe systems) as well as testing of various vendor/partner sites.
  • Ensured appropriate environments were ready for testing based on project timelines.
  • Logged defects for defect tracking and communicated to other project team members of any critical / high priority items that require immediate attention.
  • Triage inquiries from development and project team regarding defects and retest any defects that are returned from development for retesting.
  • Assessed users’ needs to determine functional and business requirements for mainframe systems/applications to support new products and enhancements for Product, Claims, Rating and Business Rule Administration for quarterly implementation cycles.
  • Coordinated on-going system maintenance to ensure a cost effective, efficient, accurate processing and data environment based on Health and Human Services clarifications/decisions, compliance regulations and state mandates.
  • Provided training and technical support to application users.
  • Performed root cause analysis for escalated complaints received by the Service Desk and made recommendations to mitigate the volume of calls received.

Confidential, Miami, FL.

Business Analyst/ Test Coordinator Analyst


  • Lead Business Analysis BEST EOB project to process at Emdeon .
  • Lead Business Analysis for Product Manager benefit structures coding.
  • Test ed and validat ed the data stored in the system for accuracy and integrity prior to and after deployment.
  • Service Desk support .
  • Create d test cases, test scripts .
  • Execute DB2 queries using QMF or File-AID for DB2 .
  • Resolved Compliance Issues .
  • Validated 3 rd Party Vendors files
  • Implemented Group Market (GM) Mainframe Releases

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