Fraud Risk Analyst Resume Chicago, Illinois - Hire IT People

SUMMARY

Candidate with over 6 years of experience in teh customer relations/financial industry.
Able to troubleshoot various software and provide excellent end - user support to clients.
Increased client expectations from 60% satisfied to 94% satisfied with overall experience.
Ability to complete 310 cases per day in a timely manner.
Proficient in Microsoft Office software, including Windows 7 and 10.

PROFESSIONAL EXPERIENCE

Confidential, Chicago, Illinois

Loan Processor/ Fraud Risk Analyst

Responsibilities:

Troubleshoot computer issues with clients over teh phone, when facing difficulty sending over documents or accessing our website
Analyzed online personal loan applications to determine if client was approved or declined for loan amount based on bank criteria and background
Exceed daily loan processes by 30% in comparison to overall group expectations
Coordinate/ facilitate weekly meetings, prepare agenda and take meeting minutes and distribute final documentation to supervisor
Oversaw training on processes and loan procedures for new hires
Conducted thorough investigations for ID Theft/debit card fraud claims
Developed JIRA tickets for claimants to be investigated by either me or my peers
Built SQL queries, while conducting critical data analysis projects

Confidential, Hickory Hills, IL

Certified Pharmacy Technician

Responsibilities:

Checked pharmacy stock to determine inventory level; anticipating needed medications and supplies; placing and expediting orders; verifying receipt; removing outdated drugs.
Maintained a safe and clean pharmacy by complying with procedures, rules, and regulations.
Protected patient and employees by adhering to infection-control policies and protocols.
Generated revenues by calculating, recording, and issuing charges on a quarterly basis
Ensured medication availability by delivering medications to patients and departments.
Repaired and restored PYXIS machine so it accurately dispenses medication

Confidential, Chicago, IL

Senior Teller

Responsibilities:

Audited teller drawers and main vault dually with supervisor monthly
Process banking transactions averaging $40,000 daily with speed and efficiency
Promote and market Confidential Bank deposit accounts, resulting in higher traffic in branch
Assisted management with record keeping and reporting requirements
Actively scheduled meetings for superiors, word processing, sorted mail, screened/transferred phone calls accordingly

Confidential, Oak Lawn, IL

Cashier

Responsibilities:

Greet customers as they enter store/register to check out, assist with needs average 150-200 daily
TEMPEffectively balanced registers after evening shift, calculating and recording totals for each individual register and total for all registers.
Received positive recognition from management for exceptional customer service skills & positively impacting business results.