PROFESSIONAL SUMMARY:

• Over 6+ years of extensive IT experience in Multi - Channel Retail (Ecommerce, Commerce, Payments, & Point of Sale) domain in Confidential.
• Highly skilled in the Object Oriented Programming (OOPS), Business Process Re-engineering (BPR), Unified Modeling Language (UML), Agile & Waterfall project methodologies in SDLC, including Kanban, Scrum, RUP and Project management experience.
• Facilitating in an effective implementation of the Technology solutions by eliciting the business requirements, analyzing, reviewing, implementation and communication of the requirements in an efficient manner to all the stake holders involved, document the requirements in the form of BRD (Business Requirements Documentation), FRD (Functional Requirement Documentation), TDD (Technical Design Document), SRS (Software Requirements Specifications), User-stories, Change Request Mapping, Master Scope Base lining, Induction manuals and drive design and review of the test cases, submit change requests and manage project scope, release, installation and deployment.
• Expertise in IBM Web sphere Commerce (WCS),IBM WCS Accelerator, IBM WCS Management Center,IBM Sterling Distributed Order Management System (OMS), Call center Application Suite, Omniture Sitecatalyst, SPSS, ‘R’ and Point of Sale Product.
• In-depth knowledge on Adobe Site catalyst tagging framework.
• Have extensively used Omniture for Business KPI reporting, business recommendations based on the dashboard on Click through rate, page views, page clicks, No of visitors, No of views, No of checkouts, campaign effectiveness rate (internal and external), Promotion effectivenesss, Cross-sell and Up-sell effectiveness, page effectiveness, page clicks, user end-end navigation flow and so on.Experienced in using Omniture.js which would be inserted in each of the pages for tagging the variables according to the technical solution design document.
• Worked on all the Ecommerce, Mcommerce, Payment Systems and Point of sale functionalities including Order Management System, Search Engine Optimization (SEO), Site search, Catalog and content management, Analytics,BI, Responsive design (RWD), OMS, DOM, Inventory management, Gift Cards, Promo Vouchers, Sales Promotions, SMTP Email Integration,Campaign Management, Account Management, Fraud Check, Payment methods, Payment Gateway Integrations and US Regulatory requirements.
• Functional Scrum Master in planning,managing multiple sprints releases along with the change management, software configuration management (SCM) & content management.
• Experienced in using Agile Manager (AGM), Application Lifecycle Management (ALM), SharePoint, IMD Reporting, Omniture Reporting and facilitating defect triaging for better decision-making, defect prioritization and defect closure.
• Effectively gave business recommendations on the improvements to be made using end-user feedback data using Usebella Tool.
• Experienced in UML 2.0 - Use Case diagrams, Activity Diagrams, Class Diagrams, CRUD Matrix, Sequence diagrams, Data Flow diagrams, Collaboration diagrams, ER diagrams, lucid charts, SwimLanes, CASE Tools using Rational Pro and MS Visio.
• Professional in creating prototypes (Static & dynamic UI with HTML 4), Mock-up wireframes, POC’s (Proof of concept) and story boarding for risk minimization.
• Experienced in conducting Surveys, interviews, Brain storming sessions, Workshops and JAD sessions with SME’s, Solution Architects, Developers, QA and the stakeholders for smooth functioning and completion of the sprints.
• Experienced in Enterprise analysis, business analysis, Requirements management, Web Usability, Technical Architecture and Training Material Development and also in facilitating the end-user training consulting services to corporate clients and maintaining SLAs.
• In-depth understanding of the As-IS and To-be business processes and experienced in converting the requirements into technical design specification document.
• Thorough experience in preparing the UAT test plans, Test status reports, Traceability matrices (RTM), RACI charts, defect management and Confidential Quality Center.
• Immense experience in Java, J2ee, Struts, Swings, Payment Integrations (PayPal, Unipay, Innoviti), POS Peripherals, XML, XSLT, TIBCO,SQL queries, procedures for data Extraction, integration and data migration activities.
• Comprehensive experience in using BI (Business Intelligence), Omniture Site catalyst and other data mining tools: SPSS and R.
• 6+ Years of experience in White-box and black-box testing including UAT Testing, Functional Testing, SIT, Smoke and Load testing, Performance testing, regression testing, SWOT Analysis, PESTLE Analysis, Risk Analysis, Cost-Benefit Analysis, RCA Analysis (Root Cause Analysis), Feasibility Study, Impact Analysis and ROI analysis.

TECHNICAL SKILLS:

Technologies: C, C++, Java (Core & Advanced), J2EE, JSP, JavaScript, CSS, HTML, Java Script,XML,XSLT,XSD,JPOS.

Developer Tools: Net beans, Weblogic, Websphere, Apache Tomcat,Eclipse, UML, JConsole.

Operating Systems: Windows, Linux, IOS

Databases: MS Access, Oracle 9, SQL, SQL Plus, PL/SQL Developer, Derby, MySQL Query Browser

Data Mining & Statistical Tools: SPSS, ‘R’, Omniture Site Catalyst, MS Project, MS Office, Sharepoint.

Ecommerce Tools: IBM Web sphere Commerce 7, IBM Sterling 9 (OMS and CC Suite).

SCM Tools: Rational Clear-case, MS VSS, Tortoise SVN

Payment Integrations: PayPal, Alipay, Verifone, Innoviti, Unipay.

Statistical-decision Making Tools: MS Solver, Evolver, Neural Networks, Risk Evolver .

POS Peripherals: JPOS Peripherals like POS Printer, MSR Keyboard, Monitor Swipe, Barcode Scanner, Pole/Line Display devices etc

SDLC: Agile Scrum, Waterfall, RUP, Iterative

PM Tools: AGM, SWOT, RCA, PESTLE, PEST, Impact, RISK, CRUD, RTM, MS Office, MS Visio, MS Project 2010, FMEA, MS Communicator, MS Lync

Modeling Tools: UML, MS Visio, Lucid charts.

Supporting Tools: CRM, SFDC, MS Dynamics CRM, CVS, Rational Requisite Pro.

WORK EXPERIENCE:

Confidential

Requirements Manager/Sr Business Analyst

Responsibilities:

• Coordinated with Product Owners (PO), Subject Matter Experts (SME), Solution Architects, Shipping and Tax Department, Finance, Sales, Marketing, Web-Analytics, BI, CRM, Sales-Force Team, Credit & Collections, other external interface systems & stakeholders (Sterling / PRISM / SAP-SV / Omniture / Eco mm-cat / CDS+ / PayPal) for detailed requirement gathering and elicitation of the Legacy Ecommerce platform.
• Worked on IBM WCS,Sterling Order Management System (OMS) and Sterling Call center application consoles for detailed business and technical design documentation.
• Worked on UMLs, Data Flow diagrams, Activity Diagrams, Sequence Diagrams, Class Diagrams, Traceability Matrix, CRUD Matrix, Use-Case Diagram,Test Strategy & Test Cases.
• Elicited the business requirements from various stakeholders, analyzed, validated, verified, documented, communicated and froze the scope of the each release. Worked as a liaison between the Business and the IT teams.
• Worked on Agile Scrum Planning & eTR Future Roadmap Preparation for the future releases.
• Gave eTR project presentations and demos to the internal and external stakeholders and auditors..
• Logged and tracked the defects using Confidential AGM and Confidential ALM.
• Created and managed the error repository, testing Process with the QA, Build and Release, Dev Operations & Performance teams.
• Worked on the very important modules of the B2C & B2B ecommerce, namely
• Search Engine Optimization, Order Management System, Analytics, Responsive Design, Site Search, Product & Catalog Management, Web-Analytics, Business Intelligence, Distributed Order Management (DOM)
• Campaign Management, User Experience, Account/Profile Management, Ramp Up/Down, Configure To Order (CTO), Product Bundling, Omniture tracking using both Ensighten and Bluekai tag management, Order Flow States (Creation, Cancellation Fraud check, Fraud Declines, Backordered Hold, Remorse Hold, Returns, Exchanges, Self-returns)
• Call center sales enablement, Order resurrection, Payment capture, authorization & settlement, Inventory Reservation, On-hand availability, Demand and Supply, FedEx Shipping.
• Schedule, Release to Fulfillment partners, Post-release cancellations, Pre-release cancellations, Partial return, Partial cancellations.
• SAP Financials, Payment Systems (Paypal, Alipay, 99bill, Credit card, Bank transfer, BML, Confidential Preferred Account).
• Recycling fees, Product recommendations, Help me choose, Live chat, Internal and external Campaigns.
• Feedback analysis tool, IMD reporting, Agent server integration.CTO validation errors and rules configuration in Visual-Modeler, Sterling configurator.
• Pricing Rules (Global pricing configuration in Management Center), Merchandising Associations (cross-sell and Up-sell), Associated Assets, Attachments, List price, offer price, Bundle price.
• Payment Gateway System Integration, Fraud Queue Management Integration for fraud check, declines and reviews, Credit card tokenization, Settlement in OMS, WCS punch-out from Call center tool, ESpots, URL construction and deconstruction for SEO enablement, Bot engine access.
• Profile migration, Gift Card Enablement (virtual/physical), Coupons (add/remove), GWP (promotion), Sales catalog, Global catalog, Top categories, Cart and Mini-cart.
• Order confirmation, Shipment confirmation, Order status update, and Cancellation email notifications, return notification, Exchange order emails to the CX.
• Involved in Usebilla Feedback analysis tool recommendations and insights thus providing business improvements for better user-experience.
• Created, reviewed and documented the data mapping documents for all the ecommerce portals (US, APJ, China, EMEA, ROW).
• Used Data Analytical tools like SPSS, R, MS Solver, MS Evolver, Risk Optimizer, Neural Networks, identified the unknown and hidden patterns in the adoption rate and gave business insights.

Environment: Agile Scrum, IBM WCS 7,IBM Management Center, IBM Accelerator, IBM Admin Console, IBM Sterling 9 OMS, Call center suite, Usebilla, Omniture, BI, SAP, TIBCO, WESB, TOMI, MS Visio, MS Project, SQL, DERBY, MySQL, MS Office, MS outlook, MS Lync, Confidential Agile manager, SharePoint 2013, Confidential Application Lifecycle Management (ALM).

Confidential

Technical Business Analyst

Responsibilities:

• Performed the requirement gathering, Analysis, reviewed, documented and updated the Software Requirement Specifications (SRS) and Induction Manuals.
• Interacted with the Design Specialists, Architects & Product Managers reviewed and kept the Requirements documentation upto date.
• Created the technical visual models using MS Visio, for the functionalities to be implemented, reviewed, Implemented and performed Unit-Testing.
• Created ER diagrams, Data Flow diagrams to depict the Database architecture and implemented the new functionalities after review from the DB Administrators.
• Implemented Sales Invoice, Proforma Invoice, B2B Invoice, Advance Invoice, Return Invoice, Bill-Hold, Bill-Void, Item-Void, Promo-Vouchers, Shift-Begin/End, Day-Begin/End, Shelf Edge Label Printing, TILL/BO/CI Administration, User and Roles Maintenance functionalities.
• Extracted reports using JASPER, Payment Integration to POS from third party vendors (Innoviti, Plutus, Unipay) for all the card types (Master, Visa, Maestro, AMEX), JPOS Peripheral Integration for POS Line Display, MSR Keyboard, Bar Code Scanner, POS Printer and other peripherals.
• Administered the Central Instance (CI) and Back Office (BO) Tools along side TILL for data sync and integration.
• Conducted Weekly meetings to review any change requests (CR) with the PO’s and communicated the the changes to all the teams involved in the development.
• Presented Business Demos weekly after the completion of a module and received feedback and incorporated the changes for the next demo.
• Conducted training with the end-users using Audio/Video Presentations (PPT) and visual mock-up screens of the Application Front end and back-office administrator tools.
• Wrote the Unit, UAT test cases and reviewed as per the requirements and on successful completion, moved the functionalities into lower level environments.

Environment: Web logic, Apache Tomcat, Eclipse, Oracle, SQL, SQL Plus

Confidential

Business Analyst

Responsibilities:

• Elicited the requirements from the Hawaiian business customers, product owners and Functional Experts
• Created all the relevant Visual Flows, Process Flows, Data Flows, Information Flows, User Navigation flows, Prototypes, POC’s.
• Wrote SQL, PL-SQL Queries, Stored Procedures, Index’s and reviewed with the Database Experts.
• Conducted the GAP Analysis and prepared algorithms, Flow charts, ER Diagrams, Data Flow Diagrams, reviewed, implemented, unit-tested with superior quality.
• Reported the code reviews, Tool Performance using Java Console to all the cross functional teams.
• Managed all the project documents in the common repository and acted as a Knowledge Office (KO) across the cross-functional teams.
• Documented BRD, FRD, SRS, Induction Manuals and wrote the unit test cases.
• Closely involved in implementing modules including Customer Creation, Updation, Deletion, Customer News Letter subscriptions,Email Subscriptions,Customer Service and Support and others.

Environment: Waterfall, SQL, Struts Framework, Oracle, XML, XSLT, MS Excel, MS PowerPoint, MS Outlook, SharePoint