SUMMARY

• Confident project lead, strong presentation skills, ability to deliver consistent results in ambiguous situations, logical and exceptionally analytical
• Manage systems migration, writing business and systems requirements for cross functional projects and providing complex data analysis
• Sales force Quote Application Implementation expertise
• Oracle EBS Implementation project expertise
• Project Execution experience following DMAIC Business Methodology, Agile/Scrum Project Methodology

PROFESSIONAL EXPERIENCE

Confidential

Business Analyst/Solution Architect

Responsibilities:

• Manage multiple Confidential CPQ Implementation Projects related to customer such as Informatica, Monster, Solutionary, Neopost
• Work wif Business Stake holder to gather teh Requirement and review
• Solution Design of Product Configuration/Price Matrix/Approval/Quote Process
• Design and Development of Upsell/Cross sell Quote flow
• Engagement wif Product Engineering Team in related to customer ask Product features
• Co - ordination wif Delivery team during Build/Testing Phases of teh Project
• Co-ordination of UAT effort, involved Issue Triage and resolution

Confidential

Business Systems Analyst

Responsibilities:

• Automate Service Renewal Process
• Renewal Opportunity Management
• Upsell/Cross Sell updates
• Pricing Updates
• SKU replacement
• Recurring Billing Schedule setup
• Active Participation in weekly Business core meetings
• Report weekly project status to PMO
• Conduct weekly meeting wif IT delivery team
• Manage customer escalations related to "My Confidential " web portal application review Issue-to-Resolve (I2R) case log, document case and resolution details
• Interaction wif Business Users to gather requirements
• Functional Requirement Documentation related to below business requirement ECO System Engineering Customer Service Request (SR) routing setup in SFDC OEM Service Contracts visibility in "My Confidential " application Software License Key Management revamp Co-ordination wif Development/QA Team, in solution design and development activities, review test strategy, test cases Active participation in UAT effort, involved interaction wif Business Users, triage defects and work wif Development team for fix
• Data Profiling - Content Segmentation O Segment Contents in teh order of Functionality, Page, Business Process flow, Usage of teh Content O This helps, to manage and maintain contents in structured manner in Content Management System (CMS), hence Business Users could locate contents at ease while authoring content This involved big effort in terms of volume, where Segmentation of close to 5000 Content keys are done, this required micro scanning of each content, understanding its usage in teh portal application and segment accordingly O This effort also helped in Standardization of contents

Confidential

Lead Analyst

Responsibilities:

• Sales Operations Program initiation to improve Go-To-Market Strategy and enhance Sales Order Adjustment Application, re-engineer some of teh business process(BPR) related to Sales Compensation application, targeting to improve teh User Acceptance of teh application and automate teh manual process.
• Teh Program initiations leading to projects called SPA Replacement - Sales Order Adjustment (SOA) and APM file retirement - intended to automate management of Account Partner key Go-To-Market data attributes in teh MDM space.

Confidential

Business Systems Analyst

Responsibilities:

• Renewal Optimization Program Initiation, effort to take ownership of teh Service Renewal process from teh Confidential company Confidential Inc. ( Confidential ) and also targeted to optimize teh Service Contract renewal process, Series of enhancements addressed to improve teh current contract renewal process and automate some of teh manual steps performed by teh renewals quoting representatives.

Confidential

Lead Analyst

Responsibilities:

• Global Field Operations group initiative to address operational issues in teh area of Web based Application - Service Contract Management.
• Confidential group responsible for executing business process improvement requests, based on teh functional area, teh requests are rolled under projects:
• Technical Assistance Center(TAC) Service Request Tool (TSRT)- Web based application - Entitlement Improvement - reduce User Navigation, consolidated view of Oracle Service Contract Covered Product lines, improve on User messages
• Software Installation Identifier (SIID) Data Improvement - Stamping product instances in Oracle Install Base wif Identifier to establish Software foot print on a given Hardware Product
• Global Entitlement team mission is to drive teh optimization of Confidential ’s Customer Service obligations, policies, processes and procedures through a consistent service experience dat ensures teh appropriate level of service to entitled customers. This involved defining Oracle Service Coverage Templates, Warranty Templates and enhancement to Oracle Service Request Close forms.
• Software Business Model initiative targeted to deliver policy, process and system solutions to operationalize software support services framework.
• Hardware and Software Entitlement Business initiatives are targeted to improve current Entitlement process leading to higher customer satisfaction and also to increase teh service opportunity.
• Implementation of Oracle TCA Application 11i, Oracle EBS Applications 11i