Managing Consultant/Sr. Business Analyst

14+ years of experience in delivering optimal value in high pressure environments

Enthusiastic, resilient and analytical Managing Consultant / Senior Business Analyst with extensive experience in conceptualizing, managing and delivering organizations projects in line with pre-set scope, quality, cost and time objectives. Excellent strategic planning, policy development, decision making and leadership skills backed by an MBA from the University of confidential Solve problems and deliver superior solutions through judicious blend of identifying needs, translating them to specifications and implementing best practices. Comprehensive understanding of oinfidential Quick learner with good multi-tasking abilities. Drive process improvements. Work well under emotionally demanding situations. Institutionalize systems and processes through meticulous documentation and diligent capacity planning. Build deep relationships with various stakeholders. Highly entrepreneurial and proactive mindset. Adept at navigating situations requiring a blend of political, influencing, coaching , change management and communication skills.

AREAS OF PROFICIENCY

PROFESSIONAL WORK EXPERIENCE

confidential

· Validate remediated loans via MSP, LPS, Bank One (VLS and Recovery1) system, to verify accuracies of fees.

· Work as a lead analyst to produce policies and procedures for the administration/execution, oversight, and monitoring of JPMC mortgage servicing, Loss Mitigation, and foreclosure operations.

· Train JPMC business process owners and subject matter experts on the scope, approach, and obligations of the project; as well as functionality of Navigant proprietary requirements mapping tool.

· Coordinate/Collaborate with subject matter experts to gain a working knowledge of business units in order to map procedures to satisfaction of regulatory requirements; performing gap analysis and assist in deep dive analyses with the business, and formulate resolution plans

In the role of Managing Consulting / Compliance Auditor, confidential

· Analyzed and reviewed mortgage loans of large banks to verify that the banks comply with the Office of the Comptroller of the Currency’s confidential guidelines.

· Confirmed if applicable state and federal law were followed, and handled in line with HAMP / other loss mitigation programs. Documented whether Borrowers suffered financial injury due to bank errors.

· Provided senior level support for the writing and implementation of test plans for this high profile audit.

· Provided Subject Matter expertise in the testing of loan level foreclosure files, and high level review experience for support staff.

· Reviewed SCRA (Service Member Relief Act) files to verify that the bank abided by the law, which protects service-members and their families from foreclosure while on active duty, due to non-payments.

Managing Consulting / Auditor, Promotory Consulting,confidential

· Analyzed and reviewed mortgage loans of large banks to verify that the banks comply with the Office of the Comptroller of the Currency’s coinfidential guidelines.

· Created and documented details of borrower loan information. Analyzed loans details using the bank’s internal systems such as Document Repository Database and System for Invoice and Process Management. Managed delivery of information between the bank’s Attorney Network and the bank, and the primary consulting firm’s Foreclosure Review System.

Marsada Zor                                                                                                                                                                                                                                                                              Page Two

Senior Business Analyst, confidential

· Provided support for establishing the first Research.gov Business Office to oversee systems implementation to manage Research proposals and grants. Worked with Executive Management to define Standard Operating Procedures (SOP’s).

· Led implementation efforts for obtaining Research Performance Progress Report, Pre-Submission Validation Screening System and Portfolio Dashboard. Acted as point of contact for technology team for capturing functional requirements.

· Liaised, organized meetings and captured requirements from the research community and NSF’s staff. Improved working relationships and process for submitting and managing proposals and grants. Supervised efforts of Business Office, Information Technology, Business Owners and Communications Team. Identified current gaps and made recommendations as best practices. Strategized and assisted with implementing recommendations. Migrated data from various NSF systems to NSF Research.gov systems. Organized vetting sessions with external research agencies to validate data elements.

Senior Business Analyst ,confidential

· Gathered requirements for archiving applications and associated data from three failed Florida banks  acquired by TD Bank, identified SME’s and Lines of Businesses for IT applications defined by TD’s architects, conducted JAD sessions  and created and maintained RTM, BRD, Functional Specification and UAT Testing Scripts.

· Successfully worked with Project Managers, Developer and ETL Developers to migrate critical business /regulatory / customer data from current legacy systems to the retention warehouse or Filenet.

Senior Business Analyst (Consultant), confidential

· Created and tracked RTM, Use Cases, Business Requirements, System Requirements, Flow Diagrams and Functional Specifications for new and changed software across the SDLC. Assisted Project Manager with scope planning and documentation for PTO automation and Intranet projects.

· Acted as a bridge between business users and developers to translate functional specifications into technical requirements and designs. Championed re-design efforts. Documented business processes and developed SOP’s.

Business Consultant, confidential

In the role of Senior Business Analyst, confidential assessed usage of HUD current subsidy and grant system (SAGIS). Facilitated meetings with various Public and Private groups to understand how each group maintains their grants. Chaired meetings to find a possible replacement for SAGIS. Developed As-Is and To-Be systems architecture designs and process flows. Performed Gap Analysis and prepared Cost Benefit Analysis. Identified current gaps and made recommendations as best practices.  Strategized and assisted with implementing recommendations.

In the role of Senior Business Analyst, confidential), assisted PASS Program Manager in driving process improvement initiatives. Made  recommendations for system changes to improve performance while working against an aggressive schedule. Facilitated JAD sessions and met stakeholders to identify and define the purpose, scope and potential resources necessary to complete each task. Drafted Business Requirements Documents (BRD) and Functional Requirements Documents (FRD). Enhanced User Manuals, Standard Operating Procedures (SOP’s), Test Scripts and scenarios, Impact Analysis, Alternatives Analysis, Risk Assessments, and ad-hoc reports periodically. Instrumental in developing proof of concept and prototype design.

In the role of Managing Consulting / Project Manager, confidentialprepared various management reports and responded to routine inquires on RHIIP / EIV (Rental Housing Integrity Improvement Program / Enterprise Income Verification) initiatives. Assisted in the development of policies, reviewed content of web pages and recommended content updates. Coordinated and managed conferences, satellite broadcasts, and other training activities. Developed and implemented an innovative methodology to compare and correlate relationship between PHA use of HUD EIV systems and occurrence, level (percentage) and amount of income discrepancies.

Marsada Zor                                                                                                                                                                                                                                                                            Page Three

Business Consultant and Strategist, confidential

In the role of Senior Business Analyst, Multi-family (Consultant) between confidential worked with three HCD (confidential) Equity business units to establish a consistent process and scope of due diligence for the approval of partners. Developed a BPR review model for the HCD, Multifamily business, encompassing Financial Management, Asset Management and Controller functions. Developed Use Cases for the Low Income Housing Tax Credit business unit for the restatement effort. Prepared change management process documents using Clearquest and ReqPro tools.

In the role of Business Analyst, confidential, analyzed business requirements and streamlined processes to ensure all aspects of operations and asset management were documented and incorporated in processes and procedures. Validated guidelines set for property financials, inspections, agreements, commitment letters, promissory notes, assignment of deeds, deed of trust, and acquisition system. Steered communications with lending partners, multi-family activities, MAH, NAM’s, regional office staff, partnership offices, large loan group and legal (cash and bond). Managed lender cash and bond forwards ensuring quality control, funding, and wire transfers. Converted cash/bond deals and coordinated conversion of construction phase financing to permanent phase financing.

Previous Experience

Business Analyst, CACI, INC., Arlington, VA

COMPUTER PROFICIENCIES

· Visio, ClearQuest, RUP (Rational Unified Process), ReqPro, SharePoint, AmiPro, STRATEGY AS400, Multi-family Committing and Delivery System (Acquisition System) and Microsoft Suite.