SUMMARY

• design/development/deployment, prototypes/mockups/wireframes, UAT, change management and support.
• Expansive technical background including a variety of applications, domain experience and programing/markup languages (i.e. SharePoint ) , Documentum, FileNet P8, ECM, ERP, CRM, MDM, HTML, CSS, JavaScript, XML, C#, ASP.Net).
• Proven ability to successfully cross internal and external organizational boundaries to achieve company goals on time and on budget. A strong passion to turn ideas into deliverables and valuable business solutions.
• Team player with excellent facilitative, collaborative, interpersonal and communication skills with a strong solution - oriented approach that are in keeping with Confidential and business strategies. Skilled in establishing influential and collaborative relationships with various organizational levels.

PROFESSIONAL EXPERIENCE

Confidential,

Responsibilities:

• Provide Records & Information Management expertise to drive a strategy with key stakeholders to create a premier ECM program for major capital projects.
• Designed and implemented a SharePoint 2013 Information Architecture as part of a redesign for the Operations & Project Delivery organization. Redesign followed the newly adopted Capital Project Playbook for the execution of major capital projects and supporting functional groups; including Project Controls, Quality Management, Business Intelligence, Capital Strategy, Supply Chain and PMO.
• Developed an Information Management and SharePoint Governance plan and drafted a Document Control Plan for execution of capital projects and proper project closeout and operational hand-over.
• Created a Content Type/Metadata model to ensure proper records retention for a future OpenText integration. Additionally, created a Migration Plan/Procedures for capital projects and Operations & Project Delivery functional areas from SharePoint 2010 to SharePoint 2013.
• Designed and developed Capital Project solutions to improve processes; solutions included dashboards, forms, templates and tools utilizing SharePoint Designer, InfoPath and Workflows (i.e. Request for Information (RFI), Transmittal/Submittal, Nonconformance Report (NCR), Corrective Action Report (CAR), Lessons Learned, Observations and Stage Gate Deliverables).
• Worked with Operations & Project Delivery Functional Areas to design, develop SharePoint collaboration team sites and Internal/Public Facing sites for Project Controls, Quality Management and Capital Strategy.
• Created a SharePoint Design/Assessment Tool Kit for the Content Management team to utilize in order to ensure design consistency and best practices are followed with all stakeholder engagements.
• Generated a Permissions/Security go-forward plan for the new Project Delivery Redesign SharePoint 2013 environment. Additionally, created and delivered End-User SharePoint and guides for specially designed SharePoint Tools.

Confidential,

Responsibilities:

• Electronic Content & Records Management Business Analyst facilitating the execution of a long-range plan to implement components for the management of enterprise content and guide the roll out of business solutions based on the FileNet P8 platform for a newly created ECRM group to ensure compliance with all legal and regulatory requirements.
• Work closely with business units to develop functional taxonomies (metadata/classification) that meet Confidential  retention policies and ensure information is findable, searchable, traceable, verifiable and available to support critical business needs and that can be leveraged for other application in order to build a ECRM foundation for the enterprise. Researched, evaluated and analyzed information/metadata gathered from multiple sources including legacy systems (Merrick, McLaren, PIMS, Quorum, Allegro, ProSource, shared drives) to develop a common language across multiple functional areas.
• Partnered with Subject Matter Experts (SMEs) and stakeholders across the enterprise to identify, define and document business needs and objectives, current operational procedures and processes, problems, input and output requirements to provide an effective, easy-to-use solution and processes for maintaining and retrieving information vital to department objectives and operations. Documented requirements, as-is and to-be processes and translated these into functional specifications, user stories and test plans.
• Liaison between ECRM group, IT and business stakeholders to facilitate the implementation, fixes and testing of solutions to ensure customer satisfaction and timely delivery. Created and executed testing and validation of new system functionality. Coordinated and managed user acceptance testing by providing test strategy, schedule, planning, test data, detailed test scripts, documented test results and worked with team to prioritize defects and work through issues/defects and resolutions. Provided transition and post implementation support as well as the creation of “How To” documentation, job aides, materials as well as delivering sessions.
• Researched and created strategy to best assist IT in the deployment of SharePoint 2013 as it relates to Information Architecture (IA)/Metadata Architecture and content lifecycle including applying retention, holds and disposal of content.
• Configured IBM’s Enterprise Records Manager (IER) with File Plan, retention schedule, regulatory citations, disposition sweeps.
• Provided on-going support for the ECRM program to promote and encourage adoption and compliance. Assist with the creation of policies, processes, procedures, governance, tools and systems to realize and improve the efficiency and effectiveness of storing, securing, sharing, locating, and re-purposing documents while minimizing risk and achieving enterprise-wide compliance.

Confidential,

Responsibilities:

• Liaison between IT and the Capital Strategy, Business Improvement & Business Intelligence department to design and develop department’s Intranet and Collaboration sites based on SharePoint 2010. The department is responsible for delivering key business process improvements, document management strategies, reporting, as well as systems and technology alignment for Capital Projects.
• Worked with the department SME’s to gather requirements and understand group’s objectives, processes and security considerations including role-based access/permissions. Designed, developed, tested and rolled-out the solutions ensuring that architectural integrity is maintained for the SharePoint platform.
• Provided input, guidance and best practices on a SharePoint governance and Enterprise Information Management (EIM).

Confidential,

Responsibilities:

• Provided strategic and tactical expertise on Information Management (IM) & Records Management, including guidance on Taxonomy/Information Architecture (IA), security, retention and governance for application development with Documentum & SharePoint 2010.
• Lead the analysis, design, implementation and support for SharePoint 2010 rollout for North America. Worked closely with content owners to create a robust metadata architecture to manage their content to promote ease of use, find-ability and an intuitive site navigation experience. Planned and executed data and site migration from SharePoint 2003 to SharePoint 2010, scope included over 1000 sites.
• Designed and maintained a Knowledge Center site that provided employees with step by step instructions to perform basic tasks in SharePoint as well as other, IM/RM principles, policies, best practices, FAQs to enhance the Confidential  approach for on the job learning (OTJL).
• Created SharePoint, best practices and /support materials for the Knowledge Center. Delivered to business leaders and staff. Conducted weekly ‘Lunch & Learns’ to present unique topics such as search, security, assigning metadata with a ‘Q&A’ session at the end. Meetings were recorded and placed on Knowledge Center. Established ‘SharePoint Office Hours,’ for one-on-one time.
• Collaborated with IT Management and other team members to design an IT support site for North America. Leveraged SharePoint Designer for workflows and InfoPath to implement the solution. Created processes, procedures, documentation and Knowledge Base Articles to also allow for self-service support to resolve issues.
• Provided business analysis, migration strategy and on a Documentum project for the Exploration process ensuring compliance with Confidential policies. Analyzed and reversed engineered Exploration processes to identify core and peripheral data/documents. Documented and developed metadata and data/document process workflows to ensure alignment with existing ECM solutions and delivery of data/documents that are critical in fueling the business process.
• Conducted business requirements gathering sessions by using interviews, document analysis, requirement workshops, surveys, business process analysis and workflow analysis. Identified and documented opportunities for process standardization alignment and efficiencies.
• Facilitated the development, implementation and enforcement of the new North America policies for records management, retention and regulatory compliance. Conducted sessions and mentored IM coordinators on IM/RM policies, security to drive awareness and behavior changes to mitigate risks.
• Technical/Business support for all collaboration tools and applications. Supported the managed metadata Term Store in SharePoint for North America.
• Assisted Legal with legal holds, data collection and the roll-out of an eDiscovery solution.
• Main point of contact for technical assistance for USA Board Members and Executives. Designated as IT’s Communications point person for North America.

Confidential,

Responsibilities:

• Sr. Business Analyst supporting the migration of documents and metadata from FileNet IS & P6 environments to Documentum 6.5 for the Exploration & Production Business Unit as part of a new ECM initiative.
• Analyze data from FileNet to determine mapping and transformation to Documentum in keeping with Taxonomy, Records Retention, Data Quality, Data Cleansing and Sarbanes-Oxley compliance requirements.
• Performed data/business process analysis of the current manual/automated input processes in FileNet environment and created requirements/design documents for the new Documentum implementation, utilizing Captiva.
• Developed teams SharePoint site to track and report progress towards achieving key milestones and to maintain clear and concise documentation for project. Created change control process to gain approval and overall awareness of the impact of the changes for the project via Cerenade eForms.
• Developed and managed project deliverables including: Business Requirements, Design Specifications, Data Mapping, Business Process flows, Change Requests and other project documentation.