SUMMARY:

• Manager/Consultant for workflow product. Instrumental is developing product services plan and materials.
• Road warrior providing product training and functional consulting to various clients while managing services for product and small team.
• Worked closely with development, sales/marketing and account manager teams to schedule and implement product at client sites.
• Business analyst on workflow product.
• Provided functional input to development team, system testing and documentation. Instrumental in product rollout.
• Project Manager/support for European team on utility product.
• Development manager for Advancement module within Banner product suite.
• Worked with Product Manager on product direction. Implemented product enhancements, testing, documentation updates.
• Coordinated releases with other teams/modules on product suite.
• Designer/Developer on the original software team for Oracle product still growing after 20 years.
• Main focus was Student Admissions, Recruiting and General modules.

EXPERTISE IN:

• Software Development Life Cycle
• Project Management
• Software Implementations
• Application/Product Support
• Consulting
• Liaison
• Business Process Analysis
• Training
• Workflow
• Programming (Oracle Forms)
• SQL Plus
• MS Office
• MS Project

PROFESSIONAL EXPERIENCE:

Confidential

Responsibilities:

• Training
• Analyze/Design business solutions
• Develop/build workflows
• Support users pre and post go live
• The implementation of the workflow product will help improve the efficiency of your offices and business processes.
• I can help organize and manage your projects, train your staff for future workflows, and lastly, I can stay focused on the project when often your own resources do not have that luxury.
• I can provide project direction, training and consulting for your team.
• More importantly, I can provide one on one knowledge transfer specific to your project team needs.
• I am a senior level consultant with over 15 years experience in Banner workflow.
• My knowledge of multiple Banner modules and my Banner/oracle technical knowledge give the depth work with users and technical teams for all departments.

Confidential

Developer, Business Analyst, Manager, Consultant

Responsibilities:

• I worked closely with the Confidential on their HR Workflow projects.
• I trained the team on workflow and a core group of both HR and IT people worked closely to implement these process improvements.
• In both cases, the processes were very large and complicated.
• The technical team members played an extensive role in the automation to add to the high impact of the projects. In addition to the workflow product the processes incorporated custom oracle tables and stored procedures, data from the PeopleAdmin system, launching Banner, incorporating SSB/Apex web pages, generating letters and creating EPAF's for Banner HR.
• These projects fully utilized the power of the workflow product.

Confidential

Developer, Business Analyst, Manager, Consultant

Responsibilities:

• Project involved design, build, testing, documentation and implementation of workflow.
• The process was very involved in identifying the population in various circumstances throughout the student duration at the university - accepted, change of non-degree program, transcript received, removal of holds, checklist items and reapplying after a duration.
• I continue to work with Confidential on support of their current workflows and building additional workflows.

Confidential

Developer, Business Analyst, Manager, Consultant

Responsibilities:

• Designed and helped implement multiple workflows in the admissions, registrar/records, financial aid and human resource offices.
• A major workflow was the HR Voluntary Leave workflow.
• Worked very closely with the HR department in defining their needs and designing a process that would be more efficient as well as meet the business goal and audit criteria.

Confidential, Tucson, AZ

Adjunct Faculty

Responsibilities:

• Worked closely with the users to design, develop and roll out a complex Adjust Faculty Approval process.
• I built, documented and worked on the initial testing.
• Was very involved in user testing and process rollout.

Confidential, Malvern, PA

Manager/Consultant

Responsibilities:

• Consulted with Confidential on their business processes.
• Analyzed business requirements and developed workflow solutions to meet these needs.
• Delivered product training. Supported client product implementations.
• Responded to RFPs and RFIs.
• Conducted product demonstrations.
• Provided functional support to the development team.
• Instrumental in developing training materials, product documentation and product training methodology and materials for the Workflow solution.

Business Analyst

Confidential

Responsibilities:

• Conducted product testing and quality assurance.
• Served as the functional voice on the product development team.
• Drafted documentation and training materials to be used during product roll-out.
• Consulted with internal business units in preparation for product launch.

Project Manager

Confidential

Responsibilities:

• Utilized project management methodologies, team building techniques and organizational skills to successfully achieve implementation goals.
• Managed and coordinated all aspects of a Banner project including software implementation, data conversion, system testing, documentation development and training.
• Coordinated implementation activities with a remote development team.

Release Manager

Confidential

Responsibilities:

• Managed and coordinated technical and functional resources.
• Collaborated with Sales and Marketing to identify and define product gaps and the project scope.
• Worked with technicians to develop an in-house translation tool (which has since been productized) to convert the Banner software initially to Confidential and now other languages.
• Managed the product release team to package software for client delivery.
• Performed all administrative duties related to project.

Product Coordinator

Confidential

Responsibilities:

• Assisted in the development of collateral to facilitate the marketing and sale of the product throughout the UK and European markets.

Technical Development Manager

Confidential

Responsibilities:

• Worked closely with the Alumni/Development Product Manager who provided product direction. Designed product architecture.
• Aligned functional, software and Oracle database requirements.
• Implemented the enhancements and modifications, tested, documented and deliver the software. Interfaced with clients.
• Resolved escalated client issues.

Student System Programmer Analyst

Confidential

Responsibilities:

• Utilized Oracle technology to develop and launch admissions and recruiting modules for Banner Student system.
• Part of a original technical team selected to converted legacy system functionality to Oracle.
• Consulted with clients and participated in discovery sessions and product launch.