SUMMARY:

Accomplished Business Analyst skilled in achieving operational efficiency and increase revenue. Business process improvement, data analysis, and asset management expert I employ root cause analysis and forensic fact finding reporting to identify issues and develop process improvements that lead to cost savings.

SKILL:

Strong working knowledge & support of: Agile (Scrum) and PMBOK (Waterfall) Methodology s, SDLC, SAAS, COTS, SalesForce, DAM (Digital Asset Management), Web DAM, Adobe Catalyst, Bynder, Pivotal Tracker, SharePoint 2007, 2010 and 2013, Office 365, Asset Bank, CSS, Dreamweaver 6.0, Photoshop CS 5.5, Adobe Muse, Delphi, Market Broker, Adobe CS Illustrator 5, Section 8 Compliance, In Design 5.5, Snag It, HTML, HTML5, CSS, Twitter, Various Blogs, E - Newsletter, Visio, PeopleSoft, Social Media (Facebook, LinkedIn, Pinterest, Instagram, YouTube,) Server Technologies, Sitecore and Various Content Management Systems, Word Press, Contribute, Flash, Swish, Articulate Studio 13, Microsoft Office Suite, (MAC & Windows) SharePoint, SharePoint Designer, InfoPath, Various wire framing and storyboard tools, Google Forms, Web 2.0 technologies, various analytical software, Search Engine Optimization, Constant Contact, I-Contact, various wire framing tools, and a number of other industry applications in both a MAC, and Windows Environment.

EXPERIENCE:

Confidential

Lead BSA/PM

Responsibilities:

• SaaS application SME for Delphi and application development.
• Document requirements; define scope and objectives as a result of interaction with business owners and technical teams.
• Services contract management.
• Created and Ran custom SQL queries, reviewed and reported results
• Provided a structured and practical method for managing change/scope to accounts for complex and often emergent customer needs. Also used the RACI model
• Maintained burn down chart and sprint backlogs.
• Worked successfully with internal and external customers, third party vendors, governance and senior management in accomplishing project objectives
• Proactively identified and planned for ways to overcome project risks that jeopardize successful project delivery
• Tracks and communicated key project milestones
• Consult with business units to perform analysis to create business cases for medium and large risk projects. - Own the business requirements and verification process. - Develop and solicit approval of SDLC documentation, and act as the subject matter expert for business partners on SDLC process. - Participate in the development and management of project plans related to the application development initiatives. - Manage the change control process for assigned projects. - Review requirements, specifications, test documentation, implementation, support, and maintenance plans to ensure they are in line with business objectives.
• Aid in the remediation of defects encountered during QA and/or UA testing.
• Gap analysis reporting
• Primary contact for researching root-cause and facilitating resolution of production errors.

Confidential

SharePoint Power User/Site Administrator

Responsibilities:

• Manage site page request and design
• Mediator of site content and grant user permissions
• Policing of sites and sub sites to enforce governance policy
• Responsible for portal area content
• Work with system administrators to develop test practices, infrastructure and operation best practices.
• Tests custom code and third party tools in non-production systems
• Creation of custom forms, and workflows

Confidential

Business Analyst

Responsibilities:

• Liaison between developers, IT, Stakeholders, and external vendors to coordinate activities, provisioning, environment setup, installation, and integration testing.
• UAT, Integration Testing for desktop and mobile viewers
• Created and Ran custom SQL queries, reviewed and reported results
• Wireframe creation and Visio/SharePoint Workflows, RACI Model
• Assist in documenting high level functional and business requirements and processes.
• Document risk and issues and developed mitigation plans.
• Content Management
• Digital Asset Management
• Process discovery using SIPOC
• Sitecore Administration and migration. Used various security tools (user and role manager, security editor, access viewer and domain manager
• Liaison between business units and IT development team
• Systematic approach to change management via defined governance
• Sprint and release planning, demos, and other activities as needed

Confidential

Business Analyst

Responsibilities:

• Lead the visual and user interface team
• Define requirements, and managed change control. Using SIPOC methods
• Liaison between stakeholders, developer, and vendors
• Created communication plan to project sponsor, vendor, IT Project Manager, and other stakeholders.
• UAT & Regression Testing and user story creation
• Sitecore data migration and administration (setup users, established Visio Flow Charts and Diagrams and InfoPath workflows
• Digital Asset Management
• Content management and custom form and Visio and SharePoint workflows
• Created new template designs for publication using html, html5, and CSS.
• Work closely with developers and end users to ensure technical compatibility and end user satisfaction. Client relations and presentations.
• Work with project team members, clients, and vendors to coordinate activities, provisioning, environment setup, installation, and integration testing.

Confidential

Web Systems Analyst

Responsibilities:

• Analyzed department technology usage and determined the best course for future purchases
• Performed research to assist in development of project scope, define requirements, and propose changes.
• Created and Ran custom SQL queries
• SharePoint Site Administrator with project design and redesign and content management
• Developed change plans and measures
• Sitecore data migration and administration (setup users, established Visio Flow Charts and Diagrams and InfoPath workflows
• Guiding the team on how to use Agile/Scrum practices and values to delight customers while removing impediments, member of the development team
• Provided leadership, direction and support to the project team members (development team and vendors) for planning and implementation of web solutions and application development engagements from inception to final delivery.
• Facilitating discussion, decision making, and conflict resolution
• Feasibility study and provided gap analysis reporting
• Produce marketing strategies, promotional design, electronic marketing, and web design
• Analyzed department technology usage and determined the best course of future purchases.
• Analyze client license contracts
• UAT and Regression Testing
• Effectively communicate design recommendations using wireframes, flowcharts, interactive prototypes and whiteboard.
• Gap analysis and stat reporting
• Researched, evaluated, and implemented new technology developments to enhance and fulfill state grant initiatives.
• Provided participative leadership with cross functional groups to ensure new grants media and IT Division goals meet Federal guidelines specified as well as functionality expectations.
• Reported and analyzed SEO data and make adjustments accordingly.
• Ability to plan and execute multiple projects with overlapping schedules and priorities.

Confidential

Project Manager

Responsibilities:

• Presenting ideas to clients/team.
• Meeting with clients and adjusting designs to fit their needs.
• Projecting budgets and schedules.
• CMS Contribute, Ektron and Site Core.
• Setup Domains and Configure Hosting.
• Creation of RFP and RFI documentation
• Post new and updated content to web servers.
• Knowledge of web technologies.
• HTML and CSS Coding.
• Collaborate with printers, programmers, developers or other technicians, to complete the final projects.
• Design Logos, Business Cards, Brochures, Letterhead, Banners, custom websites with and without 3rd party integration, as well as Print Ads, Newsletters, and other custom designed print material.
• Participated in feasibility studies and gap analysis
• Gap analysis and stats reporting
• Maintain site analytics and reporting.
• Produce marketing strategies, promotional design, electronic marketing, and web design
• Collaborate with clients to create to create wireframe designs.

Confidential

IT Analyst

Responsibilities:

• Examined existing It systems and business models
• Analyze system requirements
• Undertake product development, project design and redesign
• Implement, configure and test feasible solutions
• Proposal presentations and user
• Support users on change control and system updates
• Overseeing implementation of a new system including data migration
• Translation of client requirements into highly specified project briefs

Confidential

System Administrator

Responsibilities:

• Maintained company website, Network & VPN Configurations, Symantec Ghost, Hyena, Policy & Security Maintenance, PC Migrations, and the various Microsoft Office Suites.
• Installed and supported corporate client applications on various OS platforms.
• Maintained and setup new accounts with permissions.
• Active Directory Administration with Exchange
• Restored files and folders.
• Setup and Configured PC's and Advanced Servers with AD.
• Installed Virus Protection DAT files.
• Created Disaster Recovery Documentation.
• Troubleshot PC and Server issues.
• PC Migrations.
• Intranet site analytics reporting.
• Access/MySql Database maintenance
• Added and deleted systems to the domain.
• Addressed IP conflicts and DNS issues.
• Maintained company intranet.
• Domestic & International Support.
• Strong working knowledge and support of: Windows various OS systems (95-NT 4.0), Blackberry configuration, Exchange 5.5 and 2000 w/AD, IBM Director, Track-IT, PC Tracker, Dell and IBM Blade Servers, SQL.

Confidential

Desktop Engineer

Responsibilities:

• Installed and configured NT Workstations.
• Created and configured exchange mailboxes.
• Created new accounts/passwords.
• FTP files and folders to hosting servers.
• Ghost NT Machines.
• Maintained company department updates.
• Created new accounts and reset passwords.
• Restored backups.
• Prepared technical documentation for staff .
• Strong working knowledge of FTP, Ghost 98, NT Servers and FrontPage.