SUMMARY

• Seasoned techno functional analyst with 13+ years in supporting enterprises with strong Retail/ Wholesale, E - Commerce & Banking domain expertise.
• Strong communicator and creative problem-solver skilled at analyzing business needs and transforming them into technical designs, applying technical skills and business knowledge to achieve sound results
• Allocated resources from SME groups, coordinated interactions with customers and users for Problem Analysis, identifying business risks and rules, and documenting business requirements.
• Facilitated JAD sessions for Requirement Analysis, Risk analysis, adaptability and Feasibility Studies with various stakeholders to identify business critical and high-risk areas of the application.
• Hands on Experience in creating Business Requirements Document (BRD) using Requisite Pro.
• Adept in creating and transforming business requirements into software requirement specification (SRS) and designing business models using business intelligence, use case model, analysis model, class diagrams and activity diagrams.
• Experienced in designing and developing project document templates based on SDLC methodology.
• Excellent Business writing skills in writing Business requirements document, Use Case specifications, Functional Specifications, Test cases, Test plans, GAP analysis, Traceability Matrix, Workflows and Unified Modeling Language (UML) diagrams such as Activity diagrams, Collaboration Diagrams, Class diagrams and Sequence diagrams.
• Used MS Project for project management and scheduling the deadlines of the project.
• Out of the box analytical thinker and forward-looking leader. Assembled and managed project teams to complete initiatives on time & within budget.
• Liaise between IT and Business with expertise in system development processes and methodologies, including business analysis and design, requirement definition, testing (planning and test execution), and implementation.
• Business systems analysis and project management, SDLC, JAD Sessions, RUP, UML/Use Cases, and PMM
• Excellent verbal, written and communication skills.
• Ability to share the team vision and achieve goals under deadlines.
• Excellent technical, analytical, problem-solving and leadership skills.
• Able to communicate effectively with cross-functional teams, programmers, and technical staff at all levels.

TECHNICAL SKILLS

Operating Systems: Microsoft Windows XP/NT, UNIX

Databases & Tools: MS SQL Server 2008, MS Access, Toad and Oracle 10g, 11i, Squirrel

Languages: SQL, VBScript, Java, .Net, Perl, Unix and UML

Internet Technologies: HTML5, CSS3, XML and HTTP/ Https

Software: IBM Lotus Notes, MS PowerPoint, MS Project, MS Visio and MS

Web Services: XML, Jason, Rest

Quality Management: Quick Test Professional, Quality Center, Test Director and Bugzilla, Jira

Methodologies/ Frame work: Rational Unified Process (Rational Rose, Requisite Pro, Clear Case, and Clear Quest), Data Modeling, Business Modeling, Use Case Diagrams, State Machine Diagrams, Sequence Diagrams, Activity Diagrams and Class Diagrams

PROFESSIONAL EXPERIENCE

Confidential, SFO, CA

Sr. Business Analyst

Responsibilities:

• Creating multiple financial plans to implement the compensation programs based upon the territories.
• Configured the financial rules and performed the quota and management analysis.
• Coached management in using compensation management tools while accounting on overall progress and impact on business and revenue.
• Created Sales ops operations logic defined by users and stakeholders.
• Defined the territory and quota’s for the sales activities and tracked the sales records automatically.
• Ran the crystal reports and did the manual and hierarchy setup for the users and associated groups.
• Validating the Appian XML'S in between different interfaces.
• Reviewed Business Design Specification Scenarios, and Technical Specifications for capital marketing technical and investment solutions..
• Hands on Experienced in Callidus ICM in the SaaS environment
• Designing test scenarios’ for sales force platform.
• Worked with multiple sales compensation managers to defined the sales activities.
• Provide project management support on selected projects
• Lead compensation implementation teams
• Provide expert variable compensation knowledge for business and process improvement
• Mentor and train new employees
• Provide expert assistance for resolution of issues to consultants and customers
• Provide documentation on business process, project scope, implemented design, process improvement analysis, and user based training guides
• Develop implementation approach and specific design requirements for the Incentive Management system
• Conduct formal training classes to employees and customers
• Conduct business analysis of customer variable compensation
• Participated in interview process for new compensation consultants
• Assist the sales organization through the pre-sales process
• Designing and development of rule elements used in the rules of compensation plans such as fixed value, variables, territories, rate tables, lookup tables, quota and formula, etc in Callidus ICM
• Report the defects and work with development team to fix issues.
• Report the overall performance status, and test summary to Project Manager.
• Performed production validation for the release in to production
• Made Automated Test cases for all the functionalities of the web application and identified the once which could be automated.
• SMB - Commissions Implementation. Conducted requirement gathering sessions with clients to understand their specific business needs.
• Designed and implemented client’s variable compensation plans in CallidusCloud’s suite of products.
• Consult and collaborate with management and other consultants to ensure adherence to established company guidelines, policies and best practices.
• Documented client specific compensation processes and design for post-production reference and knowledge transfer.
• Researched compensation related issues and proposed solutions.
• Used variable compensation design concepts and principles to offer practical alternatives and designed appropriate solutions.
• Developed relationships with clients and other team members to accurately understand business needs and develop viable solutions.
• Participated in the training and mentoring of new colleagues.
• Build queries for the loan origination, processing, underwriting and finally loan closing.
• To debug and resolve issues if any end users face any issues while staging loans through Assure
• Participating in defining Automation strategy and applying appropriate automation technologies to meet the short and long term goals of Retail Automation in Mortgage banking, developing and maintaining test automation frameworks, solutions and automated test scripts using HP's Quick Test Professional.
• To interact with the offshore team and arrange meetings as required to check the status of tasks accomplished and to meet the required functional tasks deadlines on time.

Environment: VB Script, C, C++, Java, Html, Microsoft Share point, AS400, DB2, SQL Server, Oracle 10g, XML, QC 10, Bugzilla, MS Office, UNIX, Windows XP.

Confidential, Dublin, CA

Business sales Lead /Support Ass. Lead

Responsibilities:

• Reviewed Functional Requirement Specifications documents for the Test Plans and Test Cases.
• Performed Automation Testing of each Build and then Regression testing on each builds using Java and Selenium RC.
• Experience in SQL and PL/SQL scripting.
• Provide documentation on business process, project scope, implemented design, process improvement analysis, and user based training guides
• Develop implementation approach and specific design requirements for the Incentive Management system
• Conduct formal training classes to employees and customers
• Conduct business analysis of customer variable compensation
• Participated in interview process for new compensation consultants
• Assist the sales organization through the pre-sales process
• Provide phone and email assistance to customers, consultants and partners on the usage of Callidus products and layered components, such as data transformation tools and report writing tools
• Researches, analyzes and troubleshoots to diagnose and resolve technical problems
• Develops and maintains effective relationships with internal and external customers
• Proactively communicates client status, concerns and issues to appropriate management team
• Manages knowledge base for frequently asked questions, recent and emerging software issues
• Updates call tracking system to provide accurate and current documentation of issues
• Install and configure the product suite to recreate issues and analyze for root cause
• Engage on support issues submitted by international customers
• Expertise in creating test cases from requirements document, use cases and from a prototype or an existing application.
• Experience Tester in Agile Development Env. Using TDD and ATDD approach.
• Experience in using Mercury Quality Center for writing the test cases, executing the test cases and defect reporting.
• Hands-on experience in testing big data platforms with some combination of the following technologies: Kafka, Storm, Cassandra and Spark.
• File exposures in unix/linux plateform via sftp/ftp servers.
• Performed Data Accuracy, Data Validation, and Data Integrity testing by querying the database using SQL Queries to check the data table on the Server.
• Involved in peer Reviews and Team Walkthroughs for the project as per Test methodology.
• Performed UI, Functional, Integration, Back-end, Regression, and Browser Compatibility Testing using Selenium RC.
• Hands on experience in Onshore/ Offshore hierarchy.
• Reviewed Business Design Specification Scenarios, and Technical Specifications.
• Report the defects and work with development team to fix issues.
• Report the overall performance status, and test summary to Project Manager.
• Performed production validation for the release in to production
• Made Test cases for all the functionalities of the web application and identified the once which could be automated.

Environment: Oracle, HTML, Test NG, Windows, Python, Hadoop, Informatica, Unix/Linux, HPQC 10.0, Visual Studio, Unix, Linux, IBM Tools, IOS, Apache, Java applets.

Confidential, Newark, DE

Business Mgr (IT QA/UAT)/ System admin

Responsibilities:

• To support Manual and Functional executions of various mortgage applications like Loan builder, Closr and Zippy which help in Capital Management.
• Validating the XML'S in between different interfaces.
• Hands on experience in the Treasury Management and performance testing.
• Validation of response sending and receiving time by Soap UI and test coverage under HP ALM..
• Performed Data Accuracy, Data Validation, and Data Integrity testing by querying the database using SQL Queries to check the data table on the Server.
• Hands on experience in working in the Agile Environment and network scanner devices.
• Involved in peer Reviews and Team Walkthroughs for the project as per Test methodology.
• Performed UI, Functional, Integration, Back-end, Regression, and Browser Compatibility Testing using Selenium RC and VB.Net.
• Reviewed Business Design Specification Scenarios, and Technical Specifications.
• Report the defects and work with development team to fix issues.
• Report the overall performance status, and test summary to Project Manager.
• Performed production validation for the release in to production
• Made Automated Test cases for all the functionalities of the web application and identified the once which could be automated.
• Build queries for the loan origination, processing, underwriting and finally loan closing.
• Hands on experience in Quality Center v10 .
• Defect tracking, requirement gathering, planning, analyzing results, storing and executing automation and manual scripts using HP Quality Center
• To capture all the requirements and enhancements required of Closr Automation to process end to end flow from Loan builder to CLOSR for all kinds of loans
• Performing End to End Flow smoke testing in different environments for each build.
• Executed various mortgage component test cases and review the results by comparing the actual results again the expected results.
• Implementation, execution and training for Assure(CRM Tool), which is a self-service automation tool for executing various automation requests of end users and claims validation with CTE .
• To debug and resolve issues if any end users face any issues while staging loans through Assure
• Participating in defining Automation strategy and applying appropriate automation technologies to meet the short and long term goals of Retail Automation in Mortgage banking, developing and maintaining test automation frameworks, solutions and automated test scripts using HP's Quick Test Professional.
• EvalQAing test processes and procedures and making recommendations for improvement.
• .Execution of various mortgage components like Trillium, credit etc using Assure Mortgage Comp Release and looking for issues.
• To support Zippy Work Bench dry run and executions.
• Working knowledge of Chase File Manager (CFM)
• To interact with the offshore team and arrange meetings as required to check the status of tasks accomplished and to meet the required functional tasks deadlines on time.

Environment: VB Script, C, C++, Java, Html, Microsoft Share point, AS400,DB2, SQL Server, Oracle 10g, XML, QC 10, Bugzilla, MS Office, UNIX, Windows XP, HP Site Scope & Blue Print.

Confidential

QA/Business Lead

Responsibilities:

• Experience as a QA Analyst and responsible for coordinating and performing System Integration, functional and data-related testing.
• Responsible for writing the Test Cases and Test Scenarios based on the Functional Specification and technical Specification and documented in Mercury Quality Center.
• Working as primary liaison with Customer Service, Business, QA and Development teams for major releases, recreation of customer issues, subsequent patch testing and successful release of patches and service packs to clients.
• Reengineered QA methodologies and processes that resulted in establishment of complete traceability of requirements and enhanced test quality
• Hands on experience in Agile Methodology
• Performing internal audits at project management level for ensuring compliance with SDLC standards
• Single handedly owning, operating and upgrading test environments for entire QA group for nearly forty versions of the product implemented and or upgraded to clients on a continuous basis.
• Managing the off-shore based automation test teams responsible for regression testing of the product.
• Control and manage daily test activities through daily Agile Scrum 'stand-up' meetings.
• Hands on Experience in VB Scripting and Databases.
• Good Professional in White Box/Gray Box Testing.
• Applied different types of checkpoint using QTP in order to ensure that the actual values meet the expected values
• Involved in development of test plan, test schedules, test cases based on high-level and detailed designs.
• Involved in project planning, coordination and implementing QA methodologies
• Developed, executed and documented highly complex test plans and test cases for business-related application running on multi-tiered platforms.
• Hans on experience in the Wily Intro scope, dyna Trace methodologies.
• Planned, coordinated, and monitored project levels of performance and activities to ensure project completion before or On-Schedule.
• Build and manage the overall test process, according to the Agile Scrum methodology.
• Involved in the review of requirements with functional manager and technical specialists
• Identify and report project risks.
• Involved in Oracle SQL, PL/SQL, SQL*Plus, SQL*Loader, Query performance tuning, Created DDL scripts, Created database objects like Tables, Views Indexes, Synonyms and Sequences.
• Used Mercury Quality Centre to track, analyze and document the Test Plan.
• Participated in various meetings and discussed Enhancement and Modification Request issues.

Environment: Quick Test Professional 9.2, Quality Center 9.0, XML, Load runner 9.2, AS400, DB2, Site Scope, Oracle 10g, Tera data, VB script, BPT, SQL 2008, Windows XP, HTTP, ASP.NET.