Summary:

• Business Management graduate with over five years of varied experience as a Business Analysts in the IT field.
• 5 years of experience in working with diverse stakeholders in finance and healthcare domain to address business needs, problems, and opportunities.
• 5 years of experience in preparing business requirement documents BRDs , use case specifications, system requirements specifications SRS and workflow Diagrams.
• 3 years of experience in performing gap analysis in financial services industry to provide a better understanding about the status of the business to their stake holders.
• 5 years of experience in working with RUP and Agile methodology in Software Development Life Cycle.
• 5 years of experience in creating effective and easily understandable UML diagrams using Visio and Rational Software tools.
• 4 years of experience in writing traceability matrix to trace requirements, use cases and test cases enhancing transparency and efficiency.
• Expert in maintaining effective working relationships with clients, business users, Subject Matter Experts, QA, and managers for the overall success of the projects.
• 4 years of experience in working with test scripts and test cases for UAT testings.
• Enthusiastic initiator, fast learner, and a meticulous candidate with analytical skills to work efficiently in a fast paced dynamic environment.

Skills

• Business tools: Rational Pro, MS Visio, MS Project, MS Access, MS Office Suite, MS Excel, MS Outlook, MS PowerPoint, PeopleSoft, RUP, Agile
• Languages: SQL, Java script, Java, VXML, Erwin 4.0
• Databases: MS Access, Oracle 9i/8i, Toad, Informatica
• Operating systems: UNIX, Windows 2000/2003/XP
• Business skills: Business Definition Requirements, Business Process Analysis, Gap Analysis, Use Case Modeling and Analysis
• Testing tools: Quality centre

Business Analyst

Project Description: The project is designed to ensure Dean Health Plan DHP is compliant with the Consumer Information Provision of the Affordable Care Act. The Consumer Information Provision requires the distribution of two documents, one titled the Summary of Benefits and Coverage SBC and the other a Uniform Glossary of common health insurance terms. In order to meet this provision we developed an automated solution and manual contingency plan. The automated solution involves using new software called Intelledox for document generation. This will allow DHP to pull plan information from Metavance into the SBC template using the terminology and guidelines specified in the regulations. This project touched a wide array of business areas and needs regular involvement from key stakeholders along the way to ensure DHP's success in achieving compliance.

Responsibilities:

• Engaged in all the phases of SDLC to prepare BRDs and procedures documents.
• Documented detailed business rules of group product web page to meet the legal requirements of the Consumer Information Provision of the Affordable Care Act.
• Prepared group web page mock ups for visual representation.
• Participated in test plan review and sign off meetings.
• Managed the requirements and requirements changes during the entire SDLC and updated them in SharePoint.
• Documented use cases to identify members interaction with the system in the group web page.
• Successfully generated and distributed Summary of Benefits and Coverage SBC within the timeframes specified by regulation.
• Conducted and facilitated meetings with subject matter experts, QA team, managers, and stake holders to discuss the group product web page that will serve as a new user interface for group plan prospects and renewing groups to obtain SBC documents.
• Designed and developed use case diagrams and activity diagrams to show the integration of data from various sources to generate the required report.
• Used Intelledox software to generate benefit packages based on information in Metavance data warehouse and BID system.
• Attended test scripts review meetings provided comments and suggestions before signing it off.
• Maintained defects log and enhancements using Quality Centre.
• Prepared user manual for the software Intelledox.
• Engaged in training business users and end users on how to operate the new software Intelledox to generate benefit packages for each group ID.

Environment: MS SharePoint, Informatica, Oracle, Java, SQL, Visio, Quality Centre.

Confidential

Business Analyst

Project Description:

The mission of the USAA is to facilitate the financial security of its members, associates, and their families through provision of a full range of highly competitive financial products and services in doing so, USAA seeks to develop a speech enabled IVR for their Banking product line Full Bank . Full Bank enabled its members to perform regular banking operations for checking, savings, credit card and loans through a speech enabled application.

Responsibilities:

• Engaged in Software Development Life Cycle SDLC based on Agile methodology.
• Conducted JAD sessions, one on one interviews with different business users, SME's and stake holders as a part of requirement gathering process.
• Authored business requirement document using Requisite Pro to reflect the need for an automated solution.
• Documented additional requirements change request from the users and managed it through Requisite Pro.
• Proactively analyzed the call flow and inquiries to provide an efficient CALL application solution.
• Drew possible scenarios in meetings with business community to reduce ambiguities and enhance their understanding of the CALL application.
• Prepared flow chart to graphically represent the banking operation using MS Visio.
• Worked closely as a bridge between the users and the development team, clarifying requirements and resolving issues surfaced during software development lifecycle.
• Prepared requirement traceability matrix to match the use cases to the test cases.
• Regular follow-up on the progress of the project from the development team to provide status reports every week to the higher level management.
• Coordinated with developers and testing team for defect analysis and used Quality Centre for the defect reporting and tracking. Further, prepared test summary and reported bugs with proper documentation.
• Prepared the training manual for helpdesk team.
• Provided remote and onsite support to end users during the implementation and post-implementation phase.

Environment: Agile, JAVA, VXML, Java Script, MS Project, Ms Visio, Requisite Pro, Quality Centre, Excel, Web Logic 7, SQL, UNIX, Java.

Confidential

Business Analyst

Project Description:

Confidential. The firm used the in-house developed Scanning With Image Fast Technology SWIFT application to manage all the inbound and outbound documents across all lines of business. The different lines of businesses were 1 Property Casualty 2 Life 3 Bank 4 Investment Management Company. All the inbound and outbound electronic documents were archived as per the business requirements. Faxes never hit the paper and were directly imaged. Paper documents were scanned and archived. The project involved regular enhancement and continuous production support for the existing application.

Responsibilities:

• Developed scope and managed schedule with different business users and stakeholders.
• Gathered requirements and documented system specifications for the SWIFT application.
• Organized, conducted and facilitated JAD sessions and one-on-one interviews with sales team and Subject Matter Experts to elicit requirements effectively.
• Played a role of a liaison between the business users and the development team, clarifying requirements and resolving relative issues surfaced during the entire SDLC.
• Studied the As-Is business process model to understand the existing work flow and created the To-Be business process model for a more efficient work flow.
• Carefully analyzed and documented the data flow in the organization to clearly understand and communicate the business process.
• Wrote use cases for clarity of the detailed business processes involved in the existing and enhanced application.
• Sorted and defined multiple documents based on their type, key word, and date of origin to arrange properly in a digital format.
• Created UML diagrams like sequence diagrams and activity diagrams to describe the states of the documents in different departments using MS Visio.
• Prepared primary info document for the inbound functionality of the SWIFT application.
• Facilitated meetings to get approval from higher authorities.
• Provided comments and suggestions during test case review meetings and signed off the test cases.
• Continuously updated and reported changes to the manager to ensure coordination and team work.

Environment: RUP, SQL, MS Visio, MS Office, Oracle 9i/8i, MS Excel, MS SharePoint, MS Outlook.

Confidential

Business Analyst

Project Description: Confidential. The project was initiated to enhance the ongoing IASRx application that controls sales, inventories, and keeps track of all orders of Medco's retail pharmacies all around US. The enhancements involved complying with additional co-pay requirements, new insurance plans, and incorporating new drugs in the system. This would allow Medco to provide updated and efficient services to their clients.

Responsibilities:

• Reviewed and updated existing requirement document for new Pharmacy and drug plans.
• Conducted in-depth analysis of the co-pay requirements for new drugs and change in order entry system of the IASRx application.
• Facilitated JAD sessions with sales teams to extract system needs and requirements for Order entry.
• Gathered information regarding forms of new drugs introduced in the company and documented them in the requirements document.
• Updated IASRx.2 requirement documents to incorporate new changes in application related to new order entry, display of pending/ existing orders and inventory checking.
• Designed and documented requirements for new reports.
• Managed and organized B2B and B2C orders in the online system according to new regulations and enhancements.
• Developed wireframes, flow charts, and other graphical representations using MS Visio to display the new steps for entering new orders in the system.
• Attended test plan review meetings and signed off the test plan.
• Reviewed test scripts and test cases written by the testing team to make sure all requirements are tested for new features of IASRx application.

Environment: Agile, MS SharePoint, MS Visio, MS Excel, Erwin, SQL, Oracle.

Confidential

Business Analyst

Project Description: Watson Pharmaceuticals is a leading specialty pharmaceutical company that uses innovative science and market insight to develop responsive products. Watson's mission is to create, make, market, and distribute innovative brand and generic pharmaceutical products in a cost-effective manner. The main objective of the project has been to build an Enterprise Data Warehouse EDW . The data is then consolidated into the data mart for the Sales Marketing Department, which is used for the report generation.

Responsibilities:

• Engaged in all phases of RUP methodology- Initiation phase, Elaboration phase, Construction phase and Transition Phase to gather requirements and document different artifacts.
• Worked with the sales marketing team and SMEs to define business requirements by facilitating JAD Sessions and interviews.
• Prepared business requirement document and technical specification document to present the need for an efficient data warehouse.
• Managed functional non-functional requirements and created RTM Requirement Traceability Matrix using Requisite Pro.
• Created flow charts to monitor and identify areas of improvement in data collection for sales and marketing purposes.
• Maintained and kept track of stakeholder's requests for enhancements and changes using Requisite Pro.
• Wrote use cases, use case narrative and designed use case diagram, activity diagram class diagram to show the integration of different data from EDW for report generation.
• Assembled and distributed updates to key documents for developers and testers clarifying ambiguities if any.
• Executed SQL queries provided by the testing team to verify updates at the back end.
• Generated various reports on sales and marketing for the management using Crystal Report.
• Interacted with Development and QA Teams to ensure overall quality of the software.

Environment: RUP, Erwin 4.0, Oracle 9i/8i, DB2, SQL, Crystal Report, MS Excel, MS Visio, Requisite Pro and Windows 2000/2003/XP.