PROFESSIONAL EXPERIENCE

Confidential

Responsibilities:

• Interacted wif staff of various business units wifin teh enterprise to conduct business analysis of problem to be solved; clearly documented business need.
• Managed issues between business units, developers, quality control, and vendor manager coordinating information for proposed system enhancements, testing, workflow changes and system implementation.
• Analysed issues related to systems or data, identified problems and documented specific business, data and system requirements.
• Worked wif testing team to determine test approach and to translate requirements into test plans and test cases.
• Validated technical changes for quality where system testing is not required,
• Leads organization and execution of user acceptance testing.
• Worked wif various areas in IT to determine system impacts, dependencies or additional requirements.
• Provided complete Business, Functional and Technical Requirements documentation that can be signed off by IT and Business Unit subject matter experts and key decision makers.
• Provided effort estimates for IT on requested system modifications or new system initiatives.
• Managed complex change requests between business units, development, testing, quality control, and vendor management in coordinating information for proposed system enhancements or data changes and delivers to system implementation.
• Acted as a project resource for gathering system, business and/or data requirements.Builds relationships wif key business unit resources to gain understanding of overall business unit direction.
• Effectively facilitated meetings and requirement gathering utilizing various collaborative methods, such as teleconferencing, video conferencing and webinars.
• Managed vendor relationships including priority of deliverables.
• Effectively managed multiple priorities and ensured on time delivery.
• Worked closely and in combination wif Developers, Test Analysts, and Systems Support Technicians.

Confidential

Responsibilities:

• Project Planning,
• Requirements development,
• Business Process Notation,
• Procurement,
• Management of teh configuration and implementation of teh program.
• Utilizing teh State's new Software Modernization Program (SMP) to halp to select a Vendor who has already went through teh State's pre-qualification program.

Confidential

Responsibilities:

• Department of Environmental Quality (DEQ)
• Department of Natural Resources (DNR)
• Department of Technology Management and Budget (DTMB)
• Michigan Department of (MDE)
• Department of Environmental Quality (DEQ)
• Department of Labor and Economic Growth (DLEG)
• Michigan Department of Community Health (MDCH)
• State Historic Preservation Office (SHPO)
• Michigan State Housing Development Authority (MSHDA)
• Child Support Enforcement System (CSES)
• Department of State (DOS)
• Developed Request for Proposals (RFP) along wif Statements of Work (SOW); which enabled a broader and creative range of solutions to be considered by leveraging teh State's purchasing power to obtain a more cost efficient contract for teh client.
• Assessed information to permit sound business decisions to be made by creating a strategic procurement process which was both consistent wif teh State's business requirements and served as a standard for other future proposals.
• Provided analytical and technical assistance in developing requirements matrices, gap analysis models; and identifying, evaluating, and developing processes to meet business, technical and functional requirements to be included as part of teh RFP.
• Functioned as a liaison between teh business customer and technical community to effectively translate business strategies into technical requirements and solutions.
• Identified opportunities for improving business process, organizational design, and Confidential culture.
• Provided techniques for organization design, process improvement, technology assimilation, organizational change, and process modeling.
• Developed and maintained team SharePoint sites that would interface interactively wif teh customers at State Agencies.
• Worked on teh State and Federal Program Affordable Care Act (ACA) at DCH performing numerous tasks.
• Directly interfaced wif customers and other State Agencies such as DTMB, DHS, as well as Federal Agencies such as teh Department of Homeland Security and teh Department of Health and Human Services.
• Interacted daily wif customers and agencies; which included status updates, expected rollouts of architectural technologies, and deadlines on federally mandated assessment and mitigation plans.
• Served as technical liaison between teh State and Federal government on teh infrastructure and architecture that was to be in place by October 1st which would transmit and receive transactions from teh Federal portal.
• Developed and executed capacity tests plans for teh rollout of teh October 1st deadline.
• Developed Total Cost of Ownership Models for Enterprise Service Bus (ESP).
• Verified procedure and eligibility roles for teh Federally Facilitated Exchange (FFE).
• Examined and determined Children s Health Insurance Plan (CHIP) for FEE in efforts to halp establish Eligibility determination for both CHIP and Medicaid.
• Defined teh requirements for all account transfers (transactions) passing through teh Health Information Exchange (HIX) Data Service Hub.
• Worked in coordination wif DCH assisting in completing teh testing for teh State hub infrastructure and collaborated in teh development of teh State hub infrastructure requirements.
• Documented and constructed a Privacy Impact Assessment (PIA) providing evidence that teh State had plans and policies in place to meet teh Federal requirements and coordinated implantation strategies for teh new Federal Laws.

Coordinator and Systems Analyst

Confidential

Responsibilities:

• Developed, implemented, and tested disaster recovery plans and procedures, along wif teh backup systems, for all Confidential business services.
• Improved and developed teh current Business Continuity Plans which required a structured analysis of teh organization.
• Coordinated team member activities by scheduling work assignments, setting priorities, and directing teh work of team members.
• Implemented and managed teh consolidation of business computing systems, applying virtualization technologies to improve utilization, provided better disaster recovery capabilities and reduced electrical and cooling requirements.
• Acted as strategic liaison by halping communicate business strategies into technical requirements.
• Developed operational policies and procedures to drive performance improvement and increase consistency throughout teh organization.
• Identified areas for improving business processes and work flow.

Confidential

Responsibilities:

• Coordinated strategy for an electronic document management system.
• Evaluated organizations effectiveness, goal determination, in order to make recommendations for improvement.
• Managed a team that developed and delivered documentation deliverables to accommodate project milestones.
• Monitored and evaluated operations, programs, processes, and practices for quality and effectiveness.
• Advocate for improving processes to deliver documentation in time-sensitive and cost-effective manners.
• Facilitated meetings and work groups to encourage participation, build mutual trust, respect, and cooperation among team members.
• Reviewed existing documents relative to a standardized defined format and in Confidential comments into these documents to halp resolve inconsistencies.

Confidential

Responsibilities:

• Reviewed, analyzed, and evaluated business technology and organizational work flow for enterprise imaging system.
• Analyzed program functions and document business operations for high-volume networking environments.
• Oversaw and coordinated activities to document program functions and required modifications of computer programs.
• Coordinated systems integration and for system users.
• Served as Project Implementation Coordinator for client/server based organizational asset management systems.
• Supervised and coordinated technical network / hardware analysis and document operational issues.
• Analyzed network connectivity requirements and implemented business solutions for teh integration of new functionality.
• Participated in strategic consulting wif senior executive team on long term network technology plans and long term Web strategies
• Directed teh analysis of systems administration activities for Novell/Microsoft client environments.

Confidential

Responsibilities:

• Senior consultant engaged in teh management of vendor telecommunications solutions.
• Directed personnel for various hardware and administrative programs.
• Documented user requirements and program functionality for both new development and system improvement projects in support of technical support initiatives.
• Resolved vendor conflicts and directed analysis of hardware and network upgrades.
• Strategic liaison between teh state and local government Information Technology Departments.
• Managed federally mandated networking initiative for teh State of Michigan Network.
• Created technical installation manuals for hardware and software applications.
• Designed technical documentation and use case manuals for Quality Assurance purposes.

TECHNICAL SKILLS

Microsoft Office Suite 2010 Tools: Word, Excel, PowerPoint, Visio 2013, Project 2010,

Collaboration & Content/Knowledge Management Tools: SharePoint, Lync, WebEx Connect,

Project Management Tools: Microsoft Project,

Strategic Planning and Analysis: Risk Assessment Models, Maturity Models,

Requirements Development and Management: Tracer, HP Quality Center,

Modeling and Design: Visio; Use Cases; Business Process Modeling Notation (BPMN); Agile, Waterfall, and hybrid methodologies,

Testing and Quality Management: Test plan development,