We provide IT Staff Augmentation Services!

Business Analyst Resume

SUMMARY:

  • Expert at MS Access database development from concept to deployment
  • Expert at MS Excel, including designing complex protected government forms
  • MS Powerpoint, Sharepoint, Outlook, Word advanced functionality
  • VBA customizations (task automation) for Excel, Word, Access, Outlook
  • Windows and Exchange server network administration
  • Complex business analysis, process improvement, data analysis and report writing
  • Technical writing, proposals and training documentation
  • Disaster preparedness planning and recovery testing
  • Windows Network administration, Barracuda Backup, content filtering
  • Sales and marketing including website editing
  • IT training and user support
  • Staff and project management

WORK EXPERIENCE:

Confidential

Business Analyst

Responsibilities:

  • Interview staff, review, edit and redesign inefficient business processes using a combination of methods and available technologies
  • Document business rules, processes and procedures
  • Manage projects, recommend system changes and technological solutions to business problems that fit within imposed rules, regulations and requirements
  • Analyze, review and manipulate data via queries, reports, program and processes
  • Develop user acceptance test scenarios, troubleshoot system problems

Confidential

VP of Operations

Responsibilities:

  • Designed and managed Microsoft Access databases and cutting - edge Microsoft Excel forms and instructions for company revenue data collection and remittance for 6 state subsidy programs that collect and redistribute over $100M per year
  • Analyzed data and designed complex monthly, quarterly and annual reports
  • Managed the computer systems, including servers, software and hardware, logged and resolved first level issues
  • Designed and managed IT strategic plans, system security, disaster recovery preparedness, contingency planning and semi-annual testing
  • Trained and managed staff, conducted meetings and provided guidance and oversight to staff, interacted with state and federal government clients
  • Reviewed government orders, consent decrees and statutes as they related to our business and implemented required changes to our systems and procedures
  • Reviewed and managed the timely disbursement processing of ~$70 million/month
  • Projected monthly, quarterly and annual revenues based on considerations from historical information, attrition and uncollectible accounts with a consideration of impacts of rule alterations and political climate changes
  • Provided quality control review and supervision over external and internal operations
  • Assisted in writing 20 to 90 page proposals for new business
  • Analyzed data and created maps using X-Map and MapInfo geospacial software.

Confidential

Data Manager

Responsibilities:

  • Developed, maintained and managed data manipulation systems according to the program rules of federal and state subsidy programs, mostly in MS Access
  • Designed & implemented complex Excel workbooks to gather and control data inputs
  • Designed and managed security, backups and data access, controls and functionality
  • Created complex graphs and flow charts to depict program rules and explain data, processes and time lines

Confidential

Assistant Network Admin

Responsibilities:

  • Developed several Access databases
  • Developed and published training and educational materials
  • Provided technical computer related support to users for software and hardware issues
  • Headed migration project for conversion from SoftSolutions document management and WordPerfect 5.1 to PcDocs/DocsOpen and Word 97
  • Managed users on Banyan Vines and Windows 2000 network including security and other networking concerns/issues
  • Trained new employees how to use computer system and various software packages
  • Programmed extensive custom development of Microsoft office applications functionality to improve productivity and consistency
  • Installed and tested new hardware and software

Confidential

Computer Systems Specialist

Responsibilities:

  • Provided technical support, training, and troubleshooting to computer users
  • Trained new employees to use telephone, voice mail, and computer software.
  • Administered Novell Network
  • Configured and installed new computers
  • Developed time-saving macros and efficiency practices to benefit users
  • Produced periodic Tips and Tricks sheets
  • Coordinated two major and separate software upgrades and training programs
  • Maintained computer network and telephone system
  • Produced advanced projects as needed including drawings, figures, diagrams, and spreadsheets
  • Infortext accounting system maintenance and reporting responsibilities

Hire Now