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Sr. Business Systems Analyst & Product Manager Resume


  • PMP certified professional with over 14 years’ of experience with product management, business analysis and design with emphasis on web and mobile platforms, consumer, and developer software.
  • Proven ability to identify successful new product opportunities, reinvigorate and grow existing product lines, set long - term strategy consistent with brand promise, and champion the product internally and externally.
  • Provide direction to Engineering & Business teams in resolving complex issues with fresh ideas.
  • Possess end-to-end hands-on experience in all phases of SDLC including expertise in defining and improving existing business processes, articulating requirements and delivering solutions.
  • Recognized by peers, management and business, as a top performer, going above and beyond the call of duty, driven by new challenges and desire to be successful in all endeavors.
  • Masters in Computer Application with strong technical skills combined with business acumen


  • Software Design and Development, Data Warehousing, Data Integration
  • Analysis & Design using Structured Systems Analysis and Design Method (SSADM)
  • Translating Business & Data requirements into Software Requirements Specifications (SRS)User Requirement Specifications (URS), Functional Requirement Specifications (FRS)Business process flows, Business process modeling, WBS, BRD, BRS
  • Project Planning, Process improvement.


Software: Java, C#, .Net, C++, C, EJB, JNI, JDBC, ODBC, XML, Perl, Web services, J2EE

Database: Oracle, MS SQL Server, DB2, Sybase, Interbase, Informix, FoxPro, Dbase

Methodologies: OOA, OOP, OOD, OOAD, SDLC, UML,Waterfall model, Agile

Tools: MS Visio, PowerPoint, Excel, MS Project, SnagIt, SharePoint, Oracle Primavera



Sr. Business Systems Analyst & Product Manager


  • Own the user experience, look and feel of the Messaging Anywhere web portal.
  • Revamp product dashboard, reporting and analytics functionality. Creating wireframes and collaborating with engineering to balance functionality and feasibility, and manage implementation timeline.
  • Managing 3rd party vendors and monitoring project budget, tracking team goals and accomplishments.
  • Creating user & functional requirements (URS & FRS) per Business requirements and process flow. Analyze business requirements and segregate them into high level and low level Use Cases and Development Plan diagrams.
  • Participate in design / architecture meetings to drive and document design decisions and to validate with business requirements.
  • Assess the flaws in the existing as-is system and made clear recommendations of Business process improvements and BPR, in corporate them in the future to-be system design.
  • Co-ordinate, Manage and plan release schedule, collaborating with multiple vendors and internal teams.
  • Planned, created and executed rollout roadmaps for the Messaging Anywhere sub components.
  • Responsible for all test efforts and quality assurance aspects of software development efforts through the software development lifecycle (SDLC). Review test plans and aid business teams with UAT.
  • Managing the transition and implementation of the Enterprise Messaging Access Gateway project between vendors.

Confidential, CA

Lead Business Process & Product Consultant


  • Involved with all aspects of the Collateral conversion project, including providing data mapping guidelines, requirements definition, documentation, UAT testing and production support.
  • Successfully involved in 7 conversion events with no major post implementation issues.
  • Partnered with SME’s in JAD sessions for the performance improvement initiative of the nightly batch process, in the System of Records ‘AFS’ application.
  • Leveraged past technical expertise in Oracle to understand the complex Credit data model, enabling the creation of robust test conditions for effective testing of all the performance sub-genres.
  • Developed UAT test scenario’s, fabricating huge volume of quality data using simulation techniques for performance testing of the System of Records batch process.
  • Collaborated with the technical teams to oversee the successful implementation of the performance improvements initiatives, resulting in an overall performance melioration of over 60% in the batch process.
  • Research and answer ad hoc compliance questions for internal customers by querying & assimilating data from various data sources using complex queries.
  • Drove and managed the implementation of enhancements in the Collateral Monitoring System.
  • Created & maintained SharePoint libraries for managing and sharing project artifacts.

Confidential, OH

Project Lead & Business Systems Analyst


  • Worked in various capacities, as a project lead on cross functional team projects, business systems analysts on multi-million dollar projects and rating application SME for Personal lines Auto Insurance products.
  • End-to-End hands on work experience in all phases of SDLC from project pre-inception to post-deployment support and training, on the Massachusetts add-a-state product and the NY Integrated product.
  • Spearheaded multiple phases of the NY Integrated product, to create an accurate and customized rating experience, based on driving patterns. The new underwriting model resulted in a 10-20% y/y Paid-in-Full premium growth and net increase of over $7M in premiums.
  • Worked with the NY stakeholders for strategy development, requirements gathering/validation and to create, define and prioritize technical requirements.
  • Facilitate technical work group meetings and technology deliverables, participate and drive technical risk, issues and dependencies to closure.
  • Delivered project artifacts including high level and detailed Process Flows, Functional Process Flows, Functional Requirements and Technical requirements.
  • Present deliverables to the business leaders and in corporate feed back into the release.
  • Review and approve product test strategies.
  • Liaison, coordinate and conduct UAT testing efforts with IT, business teams and user groups.
  • Led the efforts to ensure, Progressive became the first private insurance company to sell insurance in Massachusetts. The MA product resulted in premiums of over $80M in the first year of operation.
  • As part of Service Management(SM) responsibilities, brain-storm with other project leads to define and standardize processes for coding, documentation, test plans, and project transition documents.

Confidential, OH

Lead Programmer Analyst


  • Worked in GKP (Genomics Knowledge Platform), a multi-tier application server architecture that integrates life science data into a unified object model.
  • Revamped major components of GKP to ensure compliance with EJB specifications.
  • Worked in Confidential ’s Extreme Persistence Object Service, a middleware product that provides Java and C++ object-to-RDBMS and ORDBMS mapping solutions.
  • Responsible for developing new database driver software using C++ for major RDBMS, using their native interfaces like OCI, Open Client, JDBC, ODBC. Also developed UNICODE support for the drivers.

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