BA Consultant Intern Resume

TECHNICAL SKILLS:

Microsoft Office, VBA, Oracle Database, DB2, SQL, C/C++, UML, MS - Project, MS-Visio, Agile SDLC.

PROFESSIONAL EXPERIENCE:

BA Consultant Intern

Confidential

Responsibilities:

Conducted research with advisory services to identify CRM B2B industry best practices.
Conducted interviews of senior management & reviewed documented ‘As Is’ practices for the Confidential ’s business units in the project scope.
Assessed gaps between business units’ ‘As Is’ practices and B2B industry best practices and made recommendations on improvement opportunity areas.
Provided CRM technology alternatives focused on oil & gas or related industries.

PM/ BA Intern

Confidential, Atlanta

Responsibilities:

Developed an IT process transformation and mapping strategy to consistently maximize clients’ freight network profitability using Manhattan’s Profit Analyzer and Load Analyzer decision support systems.
Led a project to gather, analyze, and document the user requirements and supported the project throughout the development lifecycle to improve the usability of a product by 9%. Prepared test plans & led user acceptance testing.
Streamlined internal business practices, through improved cost management and resource utilization efforts leading to 11% increase in quarterly license renewals.
Prepared a robust model to forecast revenue, margin, cost, and non/billable expenses for the team’s products.

Senior Software Engineer

Confidential

Responsibilities:

Led the team of 4 software engineers on project RailMap (for a rail transportation company) adding $300,000 to the client top line and 15% increase in market share for the product. Awarded “Star Performer” for the achievement.
Promoted to lead a product development team of 5 software engineers for the SuperSpin Multi - cycle Hubs project.
Delegated responsibilities, planned project timelines, identified resources, and communicated with external clients.
Coached sales force teams on key product functionality; leading to 13% decrease in customer escalations and 20% increase in the Lead-to-Cash pipeline.
Ranked in top 10% during annual appraisal.
Coordinated with cross functional teams on workflow modeling, performance improvement, and GUI redesign for the product.
This initiative to retain clients translated into an increase in revenue by 12%.

Assistant Systems Engineer

Confidential

Responsibilities:

Designed and developed a new issue tracking tool to manage client escalations leading to a 35% reduction in live issues.
Developed user testing material. Coached the team on the functionality of the new system.
Managed client relationship by facilitating client meetings and preparing RFP responses to win new engagement to the tune of $80,000.
Liaised between business and technical teams and resolved customer escalations that improved information flow across 7000 Confidential stores in the US. Increased store uptime by 10%, adding 2% to the topline growth.

Programmer/ IT Analyst

Confidential

Responsibilities:

Promoted to lead the development and implementation of an Enterprise Resource Planning (ERP) product - inventory management, leading to 19% OPEX reduction and 10% increase to client’s top line.
Managed an account of a manufacturing company.
Led all stages from analyzing functional requirements, use case analysis to delivering products.
Reduced client’s operational cost by 25% and improved its business by 10%.
Led product re-engineering efforts for a warehouse management system, leading to improved user experience and a 15% increase in sales.