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Senior Business/systems Analyst Resume

SUMMARY:

Career - driven professional with proven results in Professional Services, Project Management, Application Development, Informational Management and Technical Specification Documentation. Twenty-two years progressive and diversified experience in systems, operations, and professional services, billing and best practices.

STRENGTHS:

  • Leadership and Supervisory Skills Ability to Adjust to Rapid Change
  • Strong Interpersonal Skills Thrives in fast - paced environment
  • Strong Requirements Gathering/Documentation Skills Team Building

TECHNICAL SKILLS:

Systems/Technical Experience: SQL Navigator, Peoplesoft, Crystal Reporting, Visio, Microsoft Project, Windows 2011, MS Office Suite, FTP, Hotline, CMI/FMX, Legacy and Standard data bases

EMPLOYMENT:

Confidential

Senior Business/Systems Analyst

Responsibilities:

  • Defined and documented business requirements/user stories throughout the application development lifecycle, including development in an Agile environment
  • Reviewed deliverables with Product Owner, Business Architect and other business team members to ensure clarification and agreement
  • Assisted in development of UAT plans and scenarios, performed test plan reviews, answering questions and discussing outstanding bugs with QA and Development teams
  • Run data analysis to evaluate application usage trends to identify improvement opportunities, including participant logins, page hits, web statistics, participant application counts, etc.
  • Serve as subject matter expert on Portal web application and related internal configuration tools, evaluating business requirements against existing functionality to determine where synergies exist and/or ensure understanding of downstream impacts
  • Assisted management with development of plan sponsor and participant collateral, internal communications & curriculum
  • Created materials and provided hands-on to internal client associates

Confidential

Senior Business Analyst

Responsibilities:

  • Gathered, documented, developed and presented Business and Functional Requirements to project team and project stakeholders
  • Determined client and organizational needs, systems and operations requirements, customer rollout requirements, legal/compliance requirements
  • Provided support to the Program Director and project manager throughout all phases of the project lifecycle
  • Utilize project planning tools to ensure timely completion of project tasks and deliverables with a high degree of quality. Prioritize tasks appropriately; communicate issues to Program Director, project manager and project team
  • Provided product subject matter expertise to key business partners in defining new processes and clarifying significance of new technology solutions.
  • Programmed, developed and implemented automated e-mail notifications, ensuring properly executed data extraction
  • Developed and executed test roll-out plans ensuring business needs were met
  • Assisted management with development of plan sponsor and participant collateral, internal communications & curriculum
  • Created materials and provided hands-on to internal client associates
  • Created, distributed and communicated Weekly Quad (Dashboard) Project Status to Senior Management

Confidential, Massachusetts

Senior Implementation Consultant

Responsibilities:

  • Gathered and documented Business Requirements
  • Provided support to the project manager throughout all phases of the project lifecycle
  • Supported the test team and created test plans to ensure business needs were met
  • Created System Specifications documents for system developers
  • Provided Customer Financial spreadsheets for reporting purposes
  • Created specifications for Web applications as well as IVR applications
  • Implemented New Business Acquisitions
  • Provided management with cost estimates for new business implementations and acquisitions
  • Excellent interpersonal skills to work with clients in a fast paced and intense business environment
  • Managed implementations involving multiple health, dental and life plans
  • Created data flows charts and business timelines
  • Provided third party Health & Welfare vendors demographic output files for both employees and dependent(s)
  • System Business Analysis experience associated with major project implementations for applications with multiple interfaces
  • Knowledge of MS Office tools, including Visio diagramming

Systems Consultant

Confidential

Responsibilities:

  • Supervised 10 administration and customer service representatives - created and provided employee reviews
  • Worked directly with Customers and Vendors regarding business requirements and business related inquiries
  • Provided product subject matter expertise to support development of clients
  • Created and provided customer monthly financial statements for 25 client locations

Confidential, Framingham, Massachusetts

Senior Business Analyst

Responsibilities:

  • Created and distributed best practice business requirements
  • Tested and compiled data information for new system conversion
  • Ran audit reports
  • Direct reporting to Senior Management
  • Researched and resolved $500,000 in suspense accounts
  • Assisted claims department in data errors resulting in 6000 manual corrections
  • Oversaw billing, retention, cancellation, collection, revisions and renewals
  • Developed workflows and quality review process
  • Supervised 14 technical representatives
  • Developed billing schedules and organizational charts
  • Assisted management in budget creation
  • Integrated best practices

Technical Retention Specialist

Confidential

Responsibilities:

  • Process revisions, bills, renewals and cancellations
  • Revised quality review process for billing
  • Quality reviewed 30,500 bills per month
  • Corrected rating errors

Workflow Coordinator

Confidential

Responsibilities:

  • Direct report to supervisor and management
  • Reviewed and changed productivity and quality measurements
  • Customer Service calls, ensuring customer satisfaction
  • Supported 20 customer service representatives
  • Developed reports for productivity and turnaround time
  • Process adds, changes and deletions, revisions and correspondence
  • Ran billing process
  • Worked directly with claims department resolving customer inquiries

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