SUMMARY:
Career - driven professional with proven results in Professional Services, Project Management, Application Development, Informational Management and Technical Specification Documentation. Twenty-two years progressive and diversified experience in systems, operations, and professional services, billing and best practices.
STRENGTHS:
- Leadership and Supervisory Skills Ability to Adjust to Rapid Change
- Strong Interpersonal Skills Thrives in fast - paced environment
- Strong Requirements Gathering/Documentation Skills Team Building
TECHNICAL SKILLS:
Systems/Technical Experience: SQL Navigator, Peoplesoft, Crystal Reporting, Visio, Microsoft Project, Windows 2011, MS Office Suite, FTP, Hotline, CMI/FMX, Legacy and Standard data bases
EMPLOYMENT:
Confidential
Senior Business/Systems Analyst
Responsibilities:
- Defined and documented business requirements/user stories throughout the application development lifecycle, including development in an Agile environment
- Reviewed deliverables with Product Owner, Business Architect and other business team members to ensure clarification and agreement
- Assisted in development of UAT plans and scenarios, performed test plan reviews, answering questions and discussing outstanding bugs with QA and Development teams
- Run data analysis to evaluate application usage trends to identify improvement opportunities, including participant logins, page hits, web statistics, participant application counts, etc.
- Serve as subject matter expert on Portal web application and related internal configuration tools, evaluating business requirements against existing functionality to determine where synergies exist and/or ensure understanding of downstream impacts
- Assisted management with development of plan sponsor and participant collateral, internal communications & curriculum
- Created materials and provided hands-on to internal client associates
Confidential
Senior Business Analyst
Responsibilities:
- Gathered, documented, developed and presented Business and Functional Requirements to project team and project stakeholders
- Determined client and organizational needs, systems and operations requirements, customer rollout requirements, legal/compliance requirements
- Provided support to the Program Director and project manager throughout all phases of the project lifecycle
- Utilize project planning tools to ensure timely completion of project tasks and deliverables with a high degree of quality. Prioritize tasks appropriately; communicate issues to Program Director, project manager and project team
- Provided product subject matter expertise to key business partners in defining new processes and clarifying significance of new technology solutions.
- Programmed, developed and implemented automated e-mail notifications, ensuring properly executed data extraction
- Developed and executed test roll-out plans ensuring business needs were met
- Assisted management with development of plan sponsor and participant collateral, internal communications & curriculum
- Created materials and provided hands-on to internal client associates
- Created, distributed and communicated Weekly Quad (Dashboard) Project Status to Senior Management
Confidential, Massachusetts
Senior Implementation Consultant
Responsibilities:
- Gathered and documented Business Requirements
- Provided support to the project manager throughout all phases of the project lifecycle
- Supported the test team and created test plans to ensure business needs were met
- Created System Specifications documents for system developers
- Provided Customer Financial spreadsheets for reporting purposes
- Created specifications for Web applications as well as IVR applications
- Implemented New Business Acquisitions
- Provided management with cost estimates for new business implementations and acquisitions
- Excellent interpersonal skills to work with clients in a fast paced and intense business environment
- Managed implementations involving multiple health, dental and life plans
- Created data flows charts and business timelines
- Provided third party Health & Welfare vendors demographic output files for both employees and dependent(s)
- System Business Analysis experience associated with major project implementations for applications with multiple interfaces
- Knowledge of MS Office tools, including Visio diagramming
Systems Consultant
Confidential
Responsibilities:
- Supervised 10 administration and customer service representatives - created and provided employee reviews
- Worked directly with Customers and Vendors regarding business requirements and business related inquiries
- Provided product subject matter expertise to support development of clients
- Created and provided customer monthly financial statements for 25 client locations
Confidential, Framingham, Massachusetts
Senior Business Analyst
Responsibilities:
- Created and distributed best practice business requirements
- Tested and compiled data information for new system conversion
- Ran audit reports
- Direct reporting to Senior Management
- Researched and resolved $500,000 in suspense accounts
- Assisted claims department in data errors resulting in 6000 manual corrections
- Oversaw billing, retention, cancellation, collection, revisions and renewals
- Developed workflows and quality review process
- Supervised 14 technical representatives
- Developed billing schedules and organizational charts
- Assisted management in budget creation
- Integrated best practices
Technical Retention Specialist
Confidential
Responsibilities:
- Process revisions, bills, renewals and cancellations
- Revised quality review process for billing
- Quality reviewed 30,500 bills per month
- Corrected rating errors
Workflow Coordinator
Confidential
Responsibilities:
- Direct report to supervisor and management
- Reviewed and changed productivity and quality measurements
- Customer Service calls, ensuring customer satisfaction
- Supported 20 customer service representatives
- Developed reports for productivity and turnaround time
- Process adds, changes and deletions, revisions and correspondence
- Ran billing process
- Worked directly with claims department resolving customer inquiries
