SUMMARY:

• Successful project team leadership using MS Project Gantt charts for milestones, and resource allocation
• Provided policy and procedures documentation
• Created reports to show 1) how the project was progressing, 2) why, and 3) what to do next
• Ten - plus years experience in editing and authoring Interactive Electronic Technical Manuals (IETMs), standard operating procedures, software documentation, progress reports, multimedia user help, and end user
• Proven ability to research, analyze, prioritize, deliver, and maintain quality documentation

SOFTWARE: Microsoft Windows ( XP, Vista, 7, and 8), Microsoft Office Professional Suite (including Word, Powerpoint, Outlook, Excel, OneNote and Access), Microsoft Project, Visio, Internet Explorer, SGML, XML, Mozilla Firefox, Mozilla Thunderbird, Adobe (Reader, Acrobat, Dreamweaver, InDesign, PhotoShop), PaintShop Pro, Skype, Interleaf (Quicksilver), Ventura Publisher, Arbor Text, SharePoint, Snagit, RoboHelp, WebEx

EXPERIENCE:

Confidential

Business Analyst

Confidential, Jacksonville, FL

Editor

Confidential, Jacksonville, FL

Configuration/Technical Documentation Manager

Confidential, Jacksonville, FL

Senior Technical Writer

Confidential, Jacksonville, FL

Senior Technical Writer

Confidential, Jacksonville, FL

Claims Examiner

Confidential, Jacksonville, FL

Senior Data Manager

Responsibilities:

• Successfully managed nine million dollar publications project
• Lead the Publications Integrated Product Team (IPT)
• Produced Interactive Electronic Technical Manuals (IETMs) reducing cost of print and distribution by 99 percent ($250,000 print and distribution to $2,500)
• Conducted on-site in-process reviews at contractor’s facility
• Presented project progress/status reports to upper level managers using MS Project, Powerpoint, and Visio
• Researched, edited, and revised maintenance and operational manuals
• Wrote software documentation (e.g., Software Requirements Specification (SRS), Software Design Document (SDD), D Confidential Dictionary (DD), User Functionality and Manuals, Requirements Traceability Matrix, and Online Help, etc.)
• Authored maintenance procedure manuals and standard operating procedures
• Authored online help (using RoboHelp)
• Managed a team of technical writers and developers to create a source code manual, operational procedures, computer programmer, and installation manuals
• Wrote and taught multimedia user for software application using Powerpoint
• Ensured quality control of the finished product
• Exhibited excellent communication skills, oral and written
• Active listener, problem solver
• Met strict and aggressive deadlines