We provide IT Staff Augmentation Services!

Business Analyst Resume

Reston, VA

SUMMARY:

Cost Management Business Writing Operations Project Management International Business Information Services Client Relations Sales Development Organizational Skills Negotiations Event Planning Procurement Vendor Management Marketing Strategies

PROFESSIONAL EXPERIENCE:

Confidential, Reston, VA

Business Analyst

Responsibilities:

  • Responsible for the overall accuracy of $10M/mo worth of external network cost through validation, research, cost analysis, and dispute management and resolution, resulting in direct positive impact.
  • Properly allocated cost through different internal entities and projects on a monthly basis, resulting in improved cost transparency of contracts.
  • This allowed internal entities and Contract Managers a better view of actual contract profitability.
  • Acted as a point of contact between Contract Managers, Account Managers, Project Managers and external suppliers.
  • Recognized for excellent support by winning Confidential Team Spirit .
  • Streamlined existing process with external suppliers by establishing weekly meetings, better tracking of issues and dispute timelines.
  • Created management reporting on an ad hoc basis.

Confidential, MD

Consultant

Responsibilities:

  • Created overall initial business plan in the set - up of a Holistic wellness center, which includes but not limited to, logical details needed to start a business, short and long term marketing strategies, business growth and management of day to day operations.
  • Managed company presence through event planning, business seminars and community promotions.
  • Provided on-going billing support to ensure revenue recovery and collections.

Confidential, Reston, VA

Consultant

Responsibilities:

  • Worked closely with the customer and Confidential ’s Program Management team to gather, analyze and create operational documents for 70 global sites.
  • Presented findings to Confidential teams that will manage the day to day operations.
  • Coordinated transition of service delivery into the new Network Operations Center (NOC) with on time cutover within 6 months.

Confidential, Reston, VA

Service Designer - Project Manager

Responsibilities:

  • Established processes and procedures for the exhibitor site activations, through collaborations with team leads of various internal teams.
  • Managed and coordinated end to end work streams to maximize organizational performance within Service Delivery Group, resulting in overall increase in accuracy and timeliness.
  • Produced high and low level Service Delivery processes.

Quality Assurance Auditor

Confidential

Responsibilities:

  • Performed Quality Assurance order audits thus eradicating over 50% error ratio.
  • Provided verification for accuracy between order entry and network systems to ensure d Confidential quality is in accordance with the internal Quality Assurance defined procedures.

Service Delivery Project Manager

Confidential

Responsibilities:

  • Managed the Service Delivery for Confidential and Multiprotocol Label Switching (MPLS) service installations.
  • Interfaced between the customers, suppliers, and vendors.
  • Successfully managed the end to end process to ensure deliverables by customer commitment dates, resulting in 95%+ on time delivery.

Order Manager

Confidential

Responsibilities:

  • Orchestrated the start up and development of a new business function
  • Produced over $3M sales revenues within 6 months thus wining company “Excellence in Action”
  • Performed margin analysis, order expedites, billing verifications and escalations.
  • Developed close working relationships with the sales/account teams and vendors to achieve the objectives for a successful and timely delivery.

Hire Now