Professional Summary

• Around 15 years of total IT experience and 10 years of specialization in System Administration, Networking Technologies and Exchange Support.
• Microsoft Certified Systems Engineer MCSE Microsoft Certified Database Administrator MCDBA
• Ability to work in a 24x7 Support environment as required
• Expert in maintenance, admin and support of over 90 Network Servers, Microsoft Servers 2003/ 2008 , Microsoft Windows XP/ Vista/ 7/8 , Microsoft Exchange.
• Experience with Novell Products Novell Netware 6.0 and Groupwise
• Proficient in configuring of Active Directory with Microsoft Applications using GUI and command based tools.
• Experience supporting Enterprise anti-virus, anti-spam, filtering, logging, encryption and email tracking, TLS configurations, using Exchange Online Protection EOP and Transport rules.
• Familiar with Network Engineering, implementation and documentation of VOIP/ LAN.
• Experience in utilizing Remote Desktop and Remote console to manage Windows 2003 Server and Remote assistance.
• Knowledge of SQL scripting
• Implementing volumes in Disk Management, providing the security, backups, and storage.
• Knowledge of Hyperion now Oracle Essbase products. Hyperion Hub, Analyzer, Essbase, Reports
• Excellent command of running projects employing industry standard project management techniques.

Technical Skills

Operating Systems: Windows Vista Windows XP Windows 7 Windows 8 Windows 2000 Server Windows Server 2003 Windows Server 2008 Microsoft Exchange 2003 Microsoft Exchange 2007.

• Software: MS Office 2007 MS Office 2010 Norton Utilities PC Anywhere McAfee WinZip Cloud Backup Mozy Microsoft Office 365 Microsoft Dynamics CRM - NAV
• Virtualization Microsoft Virtual Server 2008 R2, VMware.
• Networking TCP/IP Routers Switches Modems Hubs and Bridges.
• Backup Tools Mozypro Symantec backup exec 2010
• Anti-virus McAfee Enterprise, Trend Micro Server Protect and Symantec

Professional Experience

Confidential

Position: Systems Engineer

Responsibilities:

• Secures network system by establishing and enforcing policies, defining and monitoring access.
• Online installation and maintenance of Operating Systems
• Perform network security design and integration
• Provide network and host based security, incident response, firewall and VPN management and administration
• Diagnose problems and solve issues, often under time constraints
• Participate in the design, configuration, and management of Active Directory Infrastructure including deployment of group policy and group policy preferences.
• Develop automated and manual maintenance and monitoring processes to ensure server performance and 24/7 availability of servers and server solutions.
• Password and identity management
• Designing best practices for backups, and whole infrastructure.

Environment: Windows XP Windows 7 Windows 8 support HP systems and software Windows Server 2008 and 2012, Flexnet Licensing Management, Petra Products.

Confidential

Systems Engineer

Description:

Responsibilities:

• Supporting Enterprise Resource Planning ERP system with Microsoft Dynamics Navision to local and remote locations.
• Responsible for providing resources over a 100 WAN infrastructure of WYSE thin clients and desktops, Microsoft Windows Server 2003/2008, Active Directory, Exchange Server 2010.
• Network support to locations in Chicago, Niagara and India
• Responsible for maintaining the Backup network, hardware, software, files on a regular basis accordingly as per the company policies.
• Coordination with NAV development team, supporting sales portal application, documenting issues and provide support to warehouse operations.
• Timely analyze whether any repairs or replacements is needed.
• Responsible for troubleshoot Microsoft windows issues.
• Responsible for the installation of operating system windows 7/ Windows 8
• Responsible for reimaging the machines using Windows tools and Norton Ghost
• Responsible for User data and customer satisfaction.
• Configuration /Management of Canon ImageRunner Printers and Scanners
• Helps install local area network cabling systems and equipment such as network interface cards, hubs and switches.
• Responsible for configuring and installing there network printers and scanners.

Environment: Windows XP Windows 7 Windows 8 Antivirus support Dell systems and software Microsoft Easy Transfer Tool Microsoft SQL Server 2008 and Microsoft Dynamics Navision CRM.

Confidential

Systems Engineer

Description:

Platcon Technologies provides onsite and offsite network support services to its Oil and Gas clients networks in windows 2003/2008 system environments. Company handles network and IP phone support services through Cisco devices.

Responsibilities:

• Handling Desktop and level 1 Server issues.
• Creating FTP user on the web server.
• POP, IMAP and Exchange Client setup Like Microsoft Outlook, Outlook Express
• Monitoring the Exchange Server Queues.
• Monitoring Event Viewer and Performance Logs Alerts for all servers.
• Identifies, diagnoses, and resolves Level One problems for users of the personal Computer software and hardware, Internet and new computer technology.
• Delivers, tags, sets up and assists in the configuration of end-user PC desktop hardware, software and peripherals.
• Diagnoses and resolves end-user network or local printer problems, PC hardware, e-mail, Internet, WLAN and local-area network access problems.
• Coordinates timely repair of PC computer equipment covered by third-party vendor maintenance agreements
• Involved in maintaining Windows servers and Mail servers and to migrate from old mail servers to new mail servers.

Environment: Windows Server 2003 Windows Server 2008 VMware Server and Cloud Storage Manager Symantec Backup, Phone and Chat support.

Confidential

Consultant Systems Engineer

Description:

Scicom Technologies Inc., a premier technology products and business services company, incorporate in 1998, provided diverse software and networking services to its Oil and Gas corporate customers and government institutions. Worked on platform consolidation and migration projects for Port Authority of New York and New Jersey. Scicom's technical support service covered the full range of computer platforms, communication devices and software especially for Oil and Gas industry customers. The intrinsic value of Scicom's service has resulted in a vibrant and growing customer base in United States and Canada. In early days of year 2010, Scicom was taken over by and merged into SAIC.

Responsibilities:

• Administrating and troubleshooting 2003 servers domain models .
• Managing user accounts and giving share security level permissions.
• Responsible to install, set up, maintain network and also configure the peripherals, cabling and equipment's accordingly as per the requirement.
• Responsible for maintaining the company strategy like designing, implementing and maintenance of enterprise network components.
• Responsible to monitor whether all the components are available for successful communication.
• Responsible for maintaining the Backup network, hardware, software, files on a regular basis accordingly as per the company policies.
• Responsible for configuring troubleshooting NETGEAR CISCO ROUTER.
• Monitoring complete network providing network statistics.
• Responsible for the installation of operating system windows 7 windows 8
• Responsible for assigning daily work based on tickets opened.
• Handling escalations and providing L3 support for all desktop related issues.
• Providing induction trainings and classroom trainings.
• Conducting interviews for new hires.

Environment : Windows XP Windows 7 Windows 8 Antivirus support, third party non-Microsoft products phone and chat support Remote Desktop Norton utilities.

Confidential

Helpdesk Support Analyst

Description:

Verum Solutions offers world-class contact center outsourcing services with flexible, high-quality customer care solutions. The client roster is composed of a marquee list of large industries in local markets. Verum Solutions vertical focus is diverse, servicing clients in Communications and IT Technology. Services offered include Inbound and outbound call center services Level 1 2 Technical Helpdesk Non-voice customer support e-mail, chat, fax, document management and automated customer support.

Responsibilities:

• Worked mainly with the client, PGSI.
• Online installation and maintenance of Operating Systems
• Virus Trouble shooting and Maintenance
• Managing user accounts and giving share security level permissions.
• Responsible for maintaining the company strategy like designing, implementing and maintenance of enterprise network components.
• Timely analyze whether any repairs or replacements is needed.
• Managing data base of server creating new users accounts.
• Responsible for troubleshoot Microsoft windows issues.
• Responsible for Avaya BCM 50 VOIP system's management.

Confidential

Technical consultant

Description:

Houston Tech Inc. Subsidiary of Houston Technologies Ltd., India undertake Network Assessment and deployment and software projects for school districts and large corporate. They serve Internet service providers and Web hosts Software OEMs and application service providers ASPs Hardware OEMs and Corporate IT departments. Offered services include Remote systems administration for servers, desktops and major network components 24/7 monitoring for key network elements Level I and Level II support via phone, e-mail and chat Level III support via escalations and Corporate IT help desk services.

Responsibilities:

• Worked on processes such as Wondering Wi-Fi, Wireless Connectivity.
• Online installation and maintenance of Operating Systems
• Managing user accounts and giving share security level permissions.
• Responsible for maintaining the company strategy like designing, implementing and maintenance of enterprise network components.
• Responsible to monitor whether all the components are available for successful communication.
• Responsible for maintaining the Backup network, hardware, software, files on a regular basis accordingly as per the company policies.
• Timely analyze whether any repairs or replacements is needed.
• Managing data base of server creating new users accounts.

Environment: Windows XP Windows 7 Antivirus support Team viewer Phone and chat support.

Confidential

Network Administrator

Description:

Promesa's interests include health services with a hospital facility, Property Management, Community Development etc. Its all 8 facilities including corporate office has more than 650 users.

Responsibilities:

• Move from Novell Netware to Windows 2000 environment.
• Configure new servers with the load balancing.
• Develop a whole new structure of user accounts management with the integration and implementation of Active Directory.
• Migrated Novell GroupWise Accounts to Exchange Server 2000. Host, configure and manage new accounts
• Move from Novell Netware to Windows 2000 environment.
• Integrate Oracle system with UNIX data server and data retrieval with the Windows client.
• Build and implement a new back up and disaster recovery strategy with VERITAS Backup Exec.
• Integrate 6 office locations with the T1 / Router to Router VPN and configure Citrix for the mobile clients.
• Test all the systems and meet the required deadlines for migration.

Confidential

Network Administrator

Description:

Responsibilities:

• Banana Kelly's network system needed hardware installations, upgrades and major software changes. Installed 5 new servers and configured them on leased circuit lines in different locations..
• Configured and integrated all applications including Skyline with the SQL server 7.0, Made data access forms with Crystal Reports, Installed and configured the inter office mail system with Exchange Server 5.5 and implemented data access and back up strategy with Novell Netware and Windows NT 4.0.Develop a whole new structure of user accounts management with the integration and implementation of Active Directory.
• Provided Weekly Reports to Upper Management on Direct Measures of Quality DMOQ activities and System Performance.Move from Novell Netware to Windows 2000 environment.