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Consultant - Business Process Improvement Analyst Resume

Richmond, VA

PROFESSIONAL SUMMARY:

Business process improvement analyst with strong communication, collaborative and “voice of the customer” focused skills. Functions well in unstructured and ambiguous environments with the ability to interact, discuss, organize and influence process improvement initiatives with all levels of business. Observe, extract and document detailed business processes to introduce solutions with an emphasis on business operational improvement requirements.

TECHNICAL SKILLS:

  • Visio ARIS
  • CMMI Fundamentals Six Sigma Fundamentals
  • People CMM CLICK Methodology
  • Process Improvement / Industries
  • Human Resources / Staffing
  • Family Entertainment
  • Restaurant / Food Truck
  • Ski (Repair Shop)
  • Financial
  • Site Management / Staff Processes
  • Indoor Air Quality (Mold)
  • Retail
  • Information Technology Processes

PROFESSIONAL EXPERIENCE:

Confidential, Richmond, VA

Consultant - Business Process Improvement Analyst

Responsibilities:

  • Initiate, design, implement and train solutions to business user work flow processes and systems.
  • Identify, analyze and document current and future state business processes for standardization, effectiveness, cost benefit, system automation, safety, security and risk within various industries.
  • Engage management, stakeholders and users in process driven discussions focused on systems and business requirements.
  • Research and analyze impacts of regulatory, statutory, and legislative compliance issues.
  • Assess current state system business work flow processes to define areas of improvement. Perform root cause analysis, suggest solutions and implement future state procedures focused on daily operations, standards and services.
  • Create project documentation, maintain and update project artifacts. Detail mapping and documentation of defined processes, use cases and user guides.
  • Describe process flow utilizing swim lanes, RACI and SIPOC documentation.
  • Communicate, plan, facilitate, and direct activities.
  • Resolve Customer concerns by engaging collaboratively to present solutions for consideration.
  • Store, administrate and manage users of project artifacts within Sharepoint.

Confidential, Richmond, VA

Consultant - Business Process Improvement Analyst

Responsibilities:

  • Facilitated discussions to define process workflow.
  • Researched and analyzed regulatory, statutory, and legislative compliance issues.
  • Created project documentation and maintained SharePoint repository for project artifacts.
  • Describe process flow utilizing swim lanes, RACI and SIPOC documentation.

Confidential, Chester, VA

Consultant - Business Process Analyst

Responsibilities:

  • Create documentation of Site Discovery Procedures.
  • Defined process and roles for activities and approvals.
  • Created low-level documentation relating to transformation of IT assets.

Confidential, Richmond, VA

Business Analyst

Responsibilities:

  • Integration of process and reporting improvement measures within the Portfolio Management Approval and Prioritization Process (PMAPP).
  • Initiated enterprise wide lifecycle review of the Portfolio Oversight Committee (POC) submission process.
  • Defined and mapped IT and business processes in support of Confidential environment.
  • Describe process flow utilizing swim lanes, RACI and SIPOC documentation.
  • Documented and managed user access roles for business unit Sharepoint repository.

Confidential, Richmond, VA

Business Process Analyst

Responsibilities:

  • Provided business analysis on an enterprise wide decisioning and processing system overhaul.
  • Translated Visio processes and data models utilizing ARIS modeling tool.
  • Describe process flow utilizing swim lanes, RACI and SIPOC documentation.

Confidential, Columbia, MD

Consultant - Business Analyst

Responsibilities:

  • Led discussions on prioritizing procedures for documentation and implementation. Led discovery efforts and development of work flow breakdown.
  • Defined workflow, system and reporting requirements for Human Resources, IT Service Tickets, It Asset Management It Image Management and IT Internet / Data Management.
  • Designed and led document quality and data assurance sessions for stakeholder documentation approval. Performed Contract Quality Assurance Audit
  • Participated in discussions focused on system design, documentation and cost benefit analysis.
  • Created project documentation to include use cases and maintained SharePoint repository for project artifacts.
  • Documented and managed user access roles for business process department repository.

Confidential, Harrisonburg, VA

Sales Coordinator

Responsibilities:

  • Assist sales in ensuring standard orders are properly input into order system in absence of sales personnel due to vacation, personal or emergency leave.
  • Customer facing position focused on customer expectations and service.
  • Reported on project status via weekly reports and discussions with key stakeholders.

Confidential, Washington, DC

Business Analyst - Business Analyst

Responsibilities:

  • As business SME, managed, defined performed mapping and analysis of current and future state recruiting process.
  • Identified inefficiencies, risks, requirements, mandates and workflow.
  • Conceptualized and designed user friendly hardcopy recruiting tool that identified and guided candidates and staff throughout the recruitment process.
  • Implemented, monitored and reported on participation and assessment of recruiting tool.
  • Participate in discussions focused on system design, documentation and cost benefit analysis regarding automation of recruiting tool.
  • Created project documentation and maintained SharePoint repository for project artifacts.

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