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Business Analyst Resume Profile


5 years of Business Analyst Experience.

Professional Summary

  • Expert communicator and facilitator with great interpersonal skills, effective interactions with business and technology professionals as well as executive management
  • Excellent skills on Requirement Gathering, Functional Requirement specification drafting, creating Test Plans, Test Cases and reporting bugs/ gaps.
  • Expertise with Software Development Life Cycle SDLC and Business process Reengineering in Healthcare, Travel and Business Sector
  • Experience with process modeling using UML, flow charts, sequence, and activity Diagrams and Use Cases.
  • Excellent working knowledge of Microsoft Office Tools including MS-Word, MS-Visio, MS-Project, PowerPoint, Excel, Access and Outlook.
  • Experience in design and requirements mapping of Portfolio Performance Measurement tools, Management, Health and Travel Systems.
  • Experience in SQL queries for data analysis using Quality Center.
  • Strength include organizing JAR, JAD sessions, ROI, GAP and risk analysis, Cost-benefit analysis, facilitated functional design meeting and documenting requirements, use cases, change management, system redesign, implementation.
  • Vast experience working on the Agile and Waterfall methodology.
  • Excellent Communication, Negotiation, Analytical and Documentation skills Proficiently used rational tools during all four phases of RUP: Inception, Elaboration, Construction and

Technical Skills

  • Business Analysis tools Rational Suite, .Net, MS Visio and Visual Paradigm
  • Methodologies RUP, Agile/ Waterfall Process and UML
  • Operation Systems Mac OS X Version 10.8.2, iOS, Windows 95/98/NT 4.0/2000, XP, MS DOS and Unix
  • Databases SQL Server 7.0/2000 and MS Access 7.0
  • Project Management Tools MS Office Suite Word/Excel/PPT MS Visio and MS Project

Professional Experience


Business Analyst

  • Business Analyst role in a Business Process Re-engineering BPR team, provided project guidance, process management, and requirements development for the NAVY BPR Project, to improve the Acquisition and Procurement procedure for the NAVY DASN.
  • Led BPR efforts with multiple stakeholders and project teams to capture business rules, system flows, current and future business process flow, baseline and optimal performance, and produce ideal state requirements for Acquisition and Procurement procedure processes.
  • Mapped and simulated business processes for current and ideal states in MS Visio, and IBM System Architect SA using Business Process Model and Notation BPMN 2.0 and Department of Defense Architecture Framework DoD standards.
  • Produced and streamlined project methodologies to integrate EA, Process Analysis, BPR, functional requirements gathering, acquisition compliance, and risk analysis work streams.
  • Provided project management support by creating/maintaining the Plan of Action and Milestones, MS Project plans, weekly and monthly status reports, and utilizing MS Access and SharePoint to track project issues and risks.
  • Cultivated knowledge of Navy Financial Management, Procurement, and Acquisition procedures to understand End-to-End E2E business flows, Workflows, Contracting, applicable policies and regulations, and maintain or improve procurement, contracting and acquisition requirements.


Business Analyst


  • Extensively worked with SME's to better understand the existing claim processing at COMIC Health.
  • Gathered requirements by conducting JAD sessions with the purpose of defining the functional business requirements.
  • Identify the scope, business objectives and documents the functional requirements for each release.
  • Determined the impact of HIPAA-5010 on current business operations to define and develop business and technical requirements within and across transactions.
  • Communicating requirements to IT senior analysts
  • Participating in requirements progress/briefing sessions with the business which includes providing updates on feasibility, alternative and schedule
  • Prepare clear and concise system and user documentation for each enhancement
  • Creating and maintaining up-to-date Business Process Diagrams
  • Liaising with the system development and testing teams to review diagrams
  • Reviewing test cases/scripts to meet business requirements
  • Assisting business during their system testing
  • Engaging in knowledge transfer to gain insights, understanding and hands-on application of best practices.
  • Ability to motivate and lead people, employing appropriate management styles.
  • Use agile systems and strategies to provide quick and feasible solutions, based on agile system, to the organization
  • Guiding Agile project teams to achieve a high level of performance.
  • Managing stakeholder communications.
  • Performing all agile project management activities.

Customers / Stakeholders

  • 3 Evaluate technologies that will enable business analysts to:
  • 2 Assist IT and Business project managers in the development of project plans and product roadmaps that balance architecture evolution with business imperatives.
  • 1 Work with users to understand their business and technical issues contributing key insights.
  • Better understand and represent business needs
  • Contribute directly to the fulfillment of these needs
  • Improve collaboration between business and IT stakeholders


  • Project: Project Research: Middle East/ Africa
  • Researcher on USA/ Jordan relationship.
  • Corporate Branding
  • Media Supervision and consultant.


  • Acted as a liaison between the Local and International Media and the Consulate
  • Research and handled the Jordanian Tourism Board, Northern America awareness program.
  • Corporate Branding
  • Meet up dignitaries and high ranking associate/ officials to discuss on new insights and development.
  • Helped in the review of Test Requirement Documents the evaluation of the online visa/ payment system
  • Understand and articulate business requirements from user interviews and then convert requirements into technical specifications to design the Royal Jordanian website.


Business Analyst

Achievers Consultant is one of South Africa's best IT firm providing support for numerous Government entities around the world and the USA, providing a range of program commencement and maintenance to international businesses and Government parastatals.

Project Scope

  • Web based application that provides anytime, anywhere access to solution with provision to access information readily and remotely globally. The following are the features:
  • Experience to Travel Domain research, Airport Management systems , Airport services application, Flight Management
  • Experience with implementing software solutions at customers
  • Experience with airport operational systems and air transport
  • Problem and conflict management skills
  • Business process understanding and software configuration
  • Basic PLSQL understanding


  • Acted as a liaison between potential system users who have a business problem and technology people who know how to create automated solutions.
  • Authored high level and low level use case diagrams, sequence diagrams, collaboration diagrams to define system interactivity and specify functional and technical requirements using UML.
  • Followed the UML based methods using Rational Rose for Business Modeling.
  • Gathering Business Requirements and designing the Test Plans and Test Scenarios accordingly, involved in creating Business Flow Diagrams, Dataflow diagrams, UML Activity diagrams and Use cases diagrams using MS Visio.
  • Use agile systems and strategies to provide quick and feasible solutions, based on agile system, to the organization
  • Documented a framework .Net Application for their desired business analysis approach including responsibilities, techniques, and interfaces to the rest of the organization.
  • Helped in the review of Test Requirement Documents the evaluation of the Master Test Plan
  • Understand and articulate business requirements from user interviews and then convert requirements into technical specifications.
  • Participated in UAT sessions to ensure product reliability before general release.
  • Coordinated and prioritized outstanding defects and enhancement/system requests based on business requirements, allowing sufficient time frame to ensure accuracy and consider deadlines.
  • Conducted JAD sessions to allow different stakeholders to communicate their perspectives with each other.
  • Manage the change management process if there is any new requirements/changes post implementation

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