Business Analyst Resume Lansing, MI - Hire IT People

PROFESSIONAL EXPERIENCE

Confidential, Lansing, MI

Business Analyst/Quality Assurance

Responsibilities:

Acts as a liaison between our business users and IT department.
Implements change through relationship building and strategic communication.
Manages project status at varying levels; including requirement facilitation, timeline coordination, and testing execution and deployment coordination.
Coordinates projects between departments - meeting deadlines and working with a specified number of budgeted hours.
Provides on call support for various systems and projects to ensure successful implementation and post implementation coordination.
Writes clear and precise business requirements that are used across departments.
Creates test plans using Microsoft excel daily to ensure quality assurance
Extensive use of Microsoft Office, Citrix, Cyberlife, and multiple web browsers.

Confidential, Lansing, MI

Telephone Service Representative

Responsibilities:

Work with over 10 computer systems including Microsoft office programs.
Exceed daily service levels and customer service goals.
Trained to service several types of fixed annuities as well as helping clients and agents meet their financial needs.

Confidential

Intern

Responsibilities:

Responsible for the execution of over 50 concerts and events throughout the Midwest.
Operated multiple Microsoft Office programs to create press releases, contracts, and artist requests.
Worked directly with local television and radio stations to promote events such as Common Ground, Tulip Festival, Rock the Rapids, Sturgis Motorcycle Rally, Cherry Festival and many more.
In charge of writing 30 - 60 second radio and television commercials.