PROFESSIONAL EXPERIENCE
Confidential, Lansing, MI
Business Analyst/Quality Assurance
Responsibilities:
- Acts as a liaison between our business users and IT department.
- Implements change through relationship building and strategic communication.
- Manages project status at varying levels; including requirement facilitation, timeline coordination, and testing execution and deployment coordination.
- Coordinates projects between departments - meeting deadlines and working with a specified number of budgeted hours.
- Provides on call support for various systems and projects to ensure successful implementation and post implementation coordination.
- Writes clear and precise business requirements that are used across departments.
- Creates test plans using Microsoft excel daily to ensure quality assurance
- Extensive use of Microsoft Office, Citrix, Cyberlife, and multiple web browsers.
Confidential, Lansing, MI
Telephone Service Representative
Responsibilities:
- Work with over 10 computer systems including Microsoft office programs.
- Exceed daily service levels and customer service goals.
- Trained to service several types of fixed annuities as well as helping clients and agents meet their financial needs.
Confidential
Intern
Responsibilities:
- Responsible for the execution of over 50 concerts and events throughout the Midwest.
- Operated multiple Microsoft Office programs to create press releases, contracts, and artist requests.
- Worked directly with local television and radio stations to promote events such as Common Ground, Tulip Festival, Rock the Rapids, Sturgis Motorcycle Rally, Cherry Festival and many more.
- In charge of writing 30 - 60 second radio and television commercials.
