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Business Analyst Resume

Worcester, MA

SUMMARY:

To obtain a position that affords me greater opportunity to utilize and expand my Information Technology expertise while leveraging my financial knowledge.

TECHNICAL SKILLS:

Programming Languages: Visual Basic 6, Visual Basic.Net, Visual C#, VBA, ADO, SQL, Java Script, HTML, IDDF, and XML.

Databases: Oracle 10G, Oracle 9i, MS SQL Server 2005, MS SQL Server 2000, MS SQL Enterprise Manager, Sybase.

Software: Ariba, LineData Mfact, Golden Source Suite 7.3, Toad for Oracle 9.1, HP Quality Center 9.2, Serena TeamTrack 6.6, Eagle Pace 8.0, Tidal Enterprise Scheduler, Charles River Development 8.2, Mercury Test Director, Confluence FundStation, Reuter’s Xtra 3000, MS Office 2007 & 2003, MS SharePoint Services 2003, MS Remote Desktop, Crystal Reports 10

EXPERIENCE:

Confidential, Worcester, MA

Business Analyst

Responsibilities:

  • Working to solve outstanding system issues with Ariba procurement system and severing as Purchasing Agent role for daily AP processing.
  • Preparing monthly metrics reports for distribution to Management.

Confidential, Boston, MA

Application Systems Analyst

Responsibilities:

  • Responsible for analyzing and resolving system and data issues reported by the Fund Accounting, Security Pricing, and Fund Expense Departments independently, or by liaising with Business and Development teams.
  • Duties include; creating and running ad hoc reports and queries, developing, testing, and implementing minor system modifications and performing general system maintenance for Fund Accounting teams as required.
  • Triaged GoldenSource security master publication problems to North American downstream systems.
  • Supported the EIM Fund Performance Reporting system’s monthly data loads from various vendors and data sources for Factsheet and Fund prospectus production.
  • Was responsible for performing all Reuter’s 3000 Xtra system administration duties for Boston location.
  • Other special projects have also included serving as SharePoint 2003 admin back up, developed and executing QA testing scripts for all Fund Accounting applications during Disaster Recovery facility migration
  • Performed as QA lead for various Fund Accounting system upgrades, working closely with external Auditors to provide required information and for documentation for annual Fund Accounting Audit cycles.

Confidential, Boston, MA

Enterprise Application Support Analyst

Responsibilities:

  • Assisted internal Business users with production incidents, ad - hoc queries and information requests as needed.
  • Responsible for notifying appropriate support groups, IT/business department managers and leadership teams of Level 1 severity incidents and critical status changes.
  • Initiated and directed bridge calls for problem situation management.
  • Developed the company’s first comprehensive IT Production environment metrics reports, and was responsible for publishing monthly reports for presentation to Senior Leadership.
  • Provided Level 2 application support for incidents reported by internal customers or escalated by the Tampa Call Center Help Desk.
  • Responsible to re-assign or escalate issues based on complexity, priority/severity, incident aging while notifying Level 3 support groups of escalated issues and incident priority.
  • Facilitated incident reporting to senior management through the oversight of the collection of incident reports from resolver groups and maintained incidents log.
  • Served as backup IT Security Administrator.

Confidential, Boston, MA

IT Help Desk Analyst

Responsibilities:

  • Served in same role as before at Confidential but as an outsourced IBM employee.

Confidential, Boston, MA

IT Help Desk Analyst

Responsibilities:

  • Provided multilevel technical support for 500+ corporate LAN/WAN users in-person, via telephone, and email.
  • Documented diagnosed, and resolved a broad spectrum of problems, including issues relating to users remote access, suspected system outages, desktop applications errors, and network connectivity outages.
  • Primary, 2nd Level Support contact for all technical client issues.
  • Processed new user setup requests and permission changes.
  • Built, configured, and installed desktop and laptop systems for new users. Was given special assignments for the QA testing of the firm’s Core Brokerage website stock quote and commission modules.

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