Lead Business Analyst Resume

SUMMARY

MBA in General Management (1 year Business Leadership Program) with 7 years 3 months of IT experience with an emphasis on Business Analysis. Interacted with different stakeholders, understood AS IS & TO BE system, gathered requirements, wrote functional & non functional specification documents, guided development team, reviewed test cases, and assisted in User Acceptance Testing.
Adept at handling SDLC with proficiency in mapping business requirements, technical documentation, application design, development and troubleshooting for information systems management
Domain knowledge entails Travel Transport, Insurance Claims Management, Pharmaceutical Sales Support system
An effective communicator with exceptional relationship management skills with the ability to relate to people at any level of business and management and excellent team building abilities
Experience in online soultions, website optimizations, Sugar CRM, Content Management System (CMS). Migration of system from Power Builder to Web applications
Expertise in working in Waterfall as well Agile methodologies

TECHNICAL SKILLS

Wireframe/Prototype Too l: Axure RP Pro, Pencil, Balsamiq

Process Flow Chart Tool: MS Visio

Utilities: MS Office Suite, MS Excel

Databases: DB2, Sybase, Oracle 10G

Languages: Java, JSP, Struts, Web services

Operating System: Windows 7/XP, Unix, DOS

Version Control: VSS, PVCS, SVN

Other System & tools: CRM, CMS, MS Project, Crystal Report, Hyperion Report, Mind Mapping tools

PROFESSIONAL EXPERIENCE

Confidential

Lead Business Analyst

Responsibilities:

Assisting an Indian Agri Services Company in building their IT Roadmap and detailing various business processes important for their industry
Assisted an Indian Consumer Solution Company to build their IT system
Responsible for requirement gathering & elicitation, entire system design comprising of Portal(Website), CRM, and Operations
Responsible for look & feel of the website (Content Management System), analytics & integration of website with CRM
Created Business Partner Management system, Mobile service solutions, and communication management system
Created mobile version of Business Partner system
Responsible for making sure that the envisaged system worked as expected
Responsible for creating functional requirement for designing a sales support system for Pharmacy company
Responsible for creating Proof of Concept for a Claims Management system for an Insurance company

Confidential

Project Leader/Business Analyst/Onsite Co - ordinator

Responsibilities:

Gathered requirement from clients and prepared requirement documents, Project Definition documents etc.
Travelled onsite (customer location) for requirement elicitation and gathering activities. Stayed in USA customer location for 2 years 9 months
Ensured that all requirements are logged. Captured progress of design, development, testing, and deployment activities to ensure traceability throughout the lifecycle.
Single Point of Contact for the client at the offshore location. Responsible for requirement analysis, design and overall review.
Lead for Client Server Maintenance Team comprising of 11 team members for Avis Budget Car Rental Group, 2nd largest Car Rental Company in USA.
Responsible for weekly team meeting with customers, developers, and testers to track issue resolution
Assisted offshore team members in their understanding of system and new requirements
Involved in testing to ensure system integrity
Responsible for getting my team in stable state after change in operating model of TCS.
Led various projects such as Point of Sale, Implementation Tracking System, Rewriting of Vehicle Registration Utility systems for this client and these projects resulted in value generation worth $500K USD.
Responsible for getting new maintenance business from client and then converting them in to deliveries.
Responsible for Dashboard preparation for better resolution of issues and optimum utilization of associates .
Managed the analysis & implementation of Web Integration Project which involved development of six new Java Web Services for access to IBM VSE/VSAM system for Wyndham Vacation Ownership based in Orlando, USA. This project resulted in value generation which was of worth $700K USD.
Responsible for High Level Design, Low level design and technical specification documents
Mentored team members on the overall knowledge on the project as well as further career development within the company
Conducted project & process audits to check compliance to streamlined processes. Ensured non-compliance was addressed & tracked to closure.

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