PROFESSIONAL SYNOPSIS

• Siebel 7.7 Certified Professional with over 8 years of Siebel CRM experience in analyzing, designing, developing, documenting, implementing, Supporting and testing of Siebel Business Applications as Configurator/Integrator/Tester.
• Have involved in different phases of the development life cycle such as Preparation of effort estimates, Solution design Statement of Work/Business requirement documents, Configuration, testing to ensure quality deliverables and ensuring project is successfully implemented as per the timelines.
• Implemented Siebel 8.1/8.0.10/7.8/7.7/7.5.3/7.0 Projects using Siebel Sales, Service, Siebel Life Sciences, and Siebel Call Center. Involved in full cycle Siebel implementation as a Team Lead.
• Expertise in Siebel Field Service, Siebel Financial Services, eCommunications, Loyalty in Siebel CRM 8.1 applications.
• Strong experience in Siebel Configuration, Business Process Automation Workflows , Scripting, Workflow Policy, Task Based UI, EIM, SQL, EAI EBC, VBC, Integration Objects, Business Services, XML, Batch Integration .
• Good understanding of Siebel Architecture.
• Good Experience in EDI production Support, Mercator, XML, Windows and Unix Adapter functionalities, Message Broker Functionalities.
• Analysis on Task Based UI solutions for various financial needs are explored and proposed with respect to client needs.
• Analysis and Design including, but not limited to, analyzing of business requirements, responsible for the creation of Siebel Configuration and Interface Requirements, Configuration and Interface Design, web services, data modeling creating conceptual data models , and data mapping.
• Try to maintain awareness of and control over all technical issues in the project which includes data, configuration, infrastructure and other technical issues Database performance, etc. .
• Highly proficient in Integration of Siebel Application with other legacy applications using Siebel Integration Tools EAI, EIM, eScript, EBC's, VBC's, Integration objects, Web Services and HTTP.
• Worked on Scripting at various levels like Business Component, Applet, Business Service and Application level to meet business needs.
• Developed Siebel Inbound and Outbound web services for various project needs.
• Development and Configuration including, but not limited to, creating Workflows, Business Service, Assignment Manager Configuration, data cleansing and/or migration scripts, creating and optimizing Siebel EIM scripts, creating GUI, EAI and Integration Objects in the Siebel Tools.
• Siebel Administration tasks related to Siebel modules, including, but not limited to Siebel Assignment Manager, Siebel Workflow Manager, and Siebel Server Configuration and Management.
• Developed technical milestones set forth in project plan and work in direction to achieve them.
• Constantly monitors the process of software configuration/development/testing to assure a quality deliverable with minimal defects.
• Effectively utilize and augments resource team to create solutions to fulfill functional requirements
• Research technical requests and other issues raised throughout all phases of Client projects
• Work with Siebel Expert Services to review design process and make sure we follow best configuration standards.
• Make sure standards of Quality Assurance QA are being met as part of ongoing development System in accordance with Client standards and the QA methodology
• Functioned as the primary contact for technical resolution and the development team.
• Acts as the representative of Client and face customer for all technical, database, and infrastructure related issues.
• Experience in Software Development Life Cycle Methodologies like AGILE.
• Experience in offshore-onsite project model.
• Lead offshore team, a team of 10-15 Junior Siebel Professionals.
• Highly self-motivated, efficient communicator, expert technical writer with excellent written and oral communications skills.

PROFESSIONAL FORTE

Confidential

Lead Siebel CRM Developer

• Verizon Business is a leading provider of IT, Communications, Security Network Solutions to enterprises and governments around the world. PremiSys is to support product catalog and quoting capabilities for CPE and Maintenance. The objective is to standardize and simplify CPE business functions for all impacted user groups in order to increase the efficiency and customer satisfaction with the Verizon Business CPE offering.
• PremiSys is a path breaking CRM implementation of Verizon which is one of the world's largest Telecom Service Providers. PremiSys caters to CRM and front office requirements for Verizon Retail division of Verizon Enterprise. PremiSys is designed to provide 360 degree view of the customer. This means all the details related to each customer are organized within Siebel. The application is used for order processing, fault processing, opportunity management etc. This includes a lot of important changes on the PremiSys Application including the implementation of the WLR3 product set.

Responsibilities

EAI Developer WLR3 Product Set :

• These products are based on Wholesale Line Rental products. Verizon Retail is used to cover all channels that sell the retail version of PSTN, ISDN2 and ISDN30 to its customers. PremiSys handles WLR3 orders it makes relevant calls to external applications in order to complete the order journey. These calls are made via MQ queues or web services. I was part of the Home Move and Transfers of PSTN Service team.
• Created MQ components and identified ways to process the incoming XMLs. The XMLs sent were all real-time requests from an external application called OR Open Reach . This data immediately had to be actioned on PremiSys CRM and send appropriate response back.
• Coded Business services eScript to modify the outgoing XMLs.
• Created Workflows to send and receive messages over MQ queues using EAI business services.
• Implemented Outbound Web Services to make calls to an External Application called Open Reach.

Workflows

• Created Workflows to send and receive messages over MQ queues using EAI business services.
• Created Workflows to close Old and Outdated Service Requests.
• Created Workflow to Parse the incoming XMLs and channel them to appropriate Custom Business Services.

Developer

• Created RCR to close old and pending Service Requests.
• Created Static and Dynamic Toggles and Static and Dynamic Drill Downs
• Using eScripts enhanced the functionality by writing the Server Scripts as well as the Browser Scripts at the Business Component and Applet level.
• Used the Parent Read Only Field, BC Read Only Field, Field Read Only Field, Required user Properties to achieve the data driven behavior of the Business Components and Fields
• Created Joins and Links in or between the Business Components to show the data.
• Created Hierarchical Picklists to constrain the order sub statuses based on the status.
• Created Static Pick Lists, Dynamic Pick Lists and Multi Value Groups
• Customized the Business Objects and Business Components by adding the fields and rendering the same in the UI.
• Involved in Bug Fixing, Product Enhancement and Production Support
• Coordinating with the Siebel testing team to ensure that the entire faults, Issues and CRs are resolved before we roll them in to the planned release.
• Provide functional and technical support and guidance to the Siebel Users.
• Identified, analyzed, and fixed existing or reported bugs in the system.
• Also carried out Unit testing and Integration testing for fault fixes done. This meant replicating the scenarios for which the faults were reported and carrying out testing around that functionality to ensure that other functionality was not broken during the process.
• Used query analyzer tool TOAD to perform SQL operations

Application Support Group

• This involved, primarily, the maintenance and provision of stable Application across various environments. This included deployment of various kinds of releases and data loading jobs. As a team member I was involved in taking the handover from onsite and impart the same knowledge successfully to the offshore team.
• Housekeeping of LIVE environment which comprised of 64 Application Servers, 1 database Server, 2 EIM Servers, 4 Web servers and 2 Load Balancing Environments.
• Housekeeping of CAT Customer Acceptance Test DR Dress Rehearsal Environments
• In charge of Deploying Releases in CAT DR environments
• Successfully assisted in deploying Releases in LIVE environments.
• As a server administrator I was responsible for providing a stable environment by ensuring all the servers were in a healthy state.
• Periodically monitored execution of cron jobs and made changes if required.
• Assisted Siebel Architects in installation of Siebel patches on Siebel Servers.
• Responsible for providing solutions to the problem reported by the user community on the Live application.
• Configuring Changes on the server side on need basis.
• Running EIM jobs on the database to clean/extract data from the database.
• Was also involved in investigation the root cause for periodic server crashes and generation of CORE files.
• Configuring traps and alerts for the Live Application when to report any kind malfunctioning on any of the LIVE servers.
• Responsible for handling and assisting team mates for Priority 1 2 faults on the Live environment, and also ensure they are resolved as per the agreed SLAs.
• As one of the senior team member, I was responsible for imparting knowledge and training the newly recruited team mates.
• Responsible for making changes in the Application as per the Change Requests raised by various business entities.

Third Line Support:

• As a part of TLS, my job was to carry out Analysis of faults raised in the System, Identify the fixes and implemented them in Test Environments. This involved understanding what the fault was, most of the times in direct communication with the people who raised the fault, looking into the code, logs and /or configuration, finding the origin of problems and identifying fixes for them, analyzing performance problems, identifying possible configuration and eScript fixes and implementing the same.
• Assisted the TLS and the developers in their investigation through an internal fault tracking application called VMS.
• Assisted in migrating Application from Siebel 7.5.3 to Siebel 7.8.
• Actively involved in Testing Diagnosing Performance Issues around Service Request Object.

Environment: Siebel Sales 7.8, Siebel eCommunications 7.8, Siebel eCommunications 7.8.2, Siebel Tools 7.8.2, MS-SQL, Oracle 9i, Windows 2000 Server, SOLARIS Servers, Siebel Sales 7.5.3, Siebel eCommunications 7.5.3, Siebel 7.8.

Lead Siebel Developer

Bracket is a Specialty Services Provider dedicated to helping Pharmaceutical sponsors and contract research organizations achieve greater certainty and accurate outcomes in their clinical trials by seamlessly leveraging science, technology and operational excellence. Bracket is the union of United BioSource Corporation's UBC Specialty Clinical Services and Clinical Technologies divisions. With comprehensive service offerings for clinical trial accuracy all under one roof, Bracket is unlike any other organization.

The Project involved creating business intelligence solutions for the Sales, Finance, Marketing departments. The Tradewinds project requires master data from various sources for the correct functioning of the SIEBEL trade management system. This master data includes Material, Customer and Pricing data from SAP, Hierarchies from BW and several cross reference tables from Teradata. The master data and the new integrated processes will enable the business to plan and develop trade plans that optimize promotion spending and achieve sales and financial goals.

Responsibilities:

• Development of Siebel Workflow for customer specific requirements. Creating new RCR/ Workflow policies for Workflow process.
• Using Run Time Events in Siebel Workflows
• Creating new Joins, Links, MVGs, Picklists, Pick Applets, Business Component User properties.
• Debugging and Maintaining of Siebel Workflows.
• Using Standard Data Transformation Business Services like EAI XML read from File, EAI XML write to file to enable Transformation of Data in Siebel EAI
• Created XSDs. Created Integration Objects
• Responsible for getting Sign Offs from Business Team members.
• Extensively involved in TDD Technical Design Document Design phase and Development using Siebel technologies like Siebel Tools, Siebel Workflows and EAI Methodologies.
• Worked on Siebel EAI configuration extensively for highly customization. Created new Siebel objects under the UI, BO and DO layers to achieve business functionalities.
• Worked on Workflow, Assignment Manager Siebel eScript in Applets, BC and Business Services
• Data mapping between Siebel and JD Edwards's applications
• Developed integration solutions using the EAI web methods Transport service and eScript
• Configured Internal Integration Objects and External Integration Objects.
• Worked on VBC to access the date from SAP SD application database to Siebel UI.
• Worked on Inbound Outbound integration using Web services and HTTP post for Documentum Image repository.
• Responsible for creating new Applets, Views, Screens for this project.
• Creating new Business Services for the implementing new business requirements using Siebel eScript.
• Development of Siebel Workflow for customer specific requirements.
• Unit, Integration and release testing.
• Customization using Siebel Tools Involved in design and development of User interfaces Layers like Applets, Views, and Screens etc. and modified certain applets.
• Customization of Business Services, Integration Objects, Business Objects, Business Components, Applets, Views and Screens to match the requirements.
• Performing Server/Browser side scripting in Applet, BC and Business Service level.
• Involved in Requirement Analysis.
• Preparation and updating of Technical Design Documents.
• Clarifying technical issues within team guiding supporting team in their activities.
• Helping other team and reviewing their work.
• Worked with List Of Values.
• Worked on calculated fields and field validations.

Environment: Siebel 8.1 Consumer Goods, Configuration, Scripting, Workflows, EAI and EIM

Confidential

Sr. Siebel Technical Consultant

• Hewitt is a global human resources outsourcing and consulting firm delivering a complete range of integrated services to help companies manage their total HR and employee costs, enhance HR services, and improve their workforces.
• The client has deployed several Siebel Call center 7.5.2 applications to handle it's interactions with its clients. Each of the clients of Hewitt has a separate Call Center instance to manage the Service requests lodged by the employees of the client. The application is integrated with the emails so that all mails sent to create a service request are visible within the application. The client also has a Siebel ERM application deployed to handle their internal employee services.

Responsibilities:

• Involved in all phases of the project understanding business requirements, translating business requirements into technical specifications, development, testing.
• Working with the business teams to identify the functional gaps in the Siebel application and design solutions for the same.
• Customization of Siebel vanilla applications based on user requirements
• Development of functional and technical design documents for the customization
• Installation of Siebel Client, Server and Tools.
• Configuration of Application using Siebel tools
• Configuration of Workflows based on user requirements
• Administration of Siebel Servers
• Developing the test cases for testing of the Application
• Unit testing and Integration testing
• Gathered and Reviewed the Business Requirements.
• Extensively involved in TDD Technical Design Document Design phase and Development using Siebel technologies like Siebel Tools, Siebel Workflows and EAI Methodologies.
• Worked on configuration extensively for highly customization. Created new Siebel objects under the UI, BO and DO layers to achieve business functionalities.
• Extended New Columns in Some Base tables to meet the Business Requirements.
• Created New Business Components, New Business Objects with certain Search Specifications.
• Creating new Joins, Links, MVGs, Picklists, Pick Applets, Business Component User properties.
• Created and Modified Applets and Applet Level Scripts.
• Created new calculated fields and field validations to meet certain Conditions.
• Created New Business Services for Updating the Data Based on Certain Conditions using Siebel escrip and to expose as a New Inbound Web service.
• Created New Integration objects.
• Development of Siebel Workflow for customer specific requirements. Creating new User Properties to trigger Workflow process.
• Implemented New Integration Methodology like Posting the Messages to Queue Tables using middle ware Java Messaging System.
• Created and Modified the Existing Workflows to Post the Messages in to the JAVA Messaging System Replacing Synchronous Integration.
• Using Standard Data Transformation Business Services like EAI XML read from File, EAI XML write to file, EAI JMS Transport to enable Transformation of Data in Siebel EAI.
• Debugging and Maintaining Siebel Workflows.
• Created New EBC and VBC to access the date from Oracle Trade Management application database to Siebel UI.
• Created new Inbound Web service and tested with SOAP UI.
• Development of Siebel Workflow for customer specific requirements.
• Created new List of Values.
• Created New State Model for Certain Business Components.
• Worked on Product, Accounts, Promotions, Deductions, Claims, Tactics, Sales Volume Planning, Funds Creation and Administration of Funds Modules.
• Customization of Business Services, Business Components, Applets, Views and Screens to match the requirements
• Created a New Work flow Process manager Component.
• Created New Profile configurations to make the JMS Queue Connection and EBC Connection.
• Developed New PL SQL Procedures to Load Data from Different Interfaces into Siebel using EIM.
• Created New IFB Files and New KSH Files for EIM.
• Created New Materialized Views in Oracle PL SQL.
• Created New Queue Table for the JMS Queue.
• Responsible for Compiling the Siebel Server Tools and Replace the SRF on Siebel Servers in Different Environments.
• Responsible for Creating and changing the user Responsibilities and positions.
• Responsible for Unit, Integration and regression testing.
• Responsible for getting Sign Offs from Business Team members.
• Clarifying technical issues within team guiding supporting team in their activities.
• Helping other team and reviewing their work.

Environment: Siebel 8.0.10 Consumer Goods,, Configuration, Scripting, Workflows, EAI,JAVA Messaging System, EIM, Excel Reports, Oracle 8 and Testing, Siebel Call Center 7.5.3, Siebel Tools 7.5.3

Confidential

Sr. Siebel CRM Developer

Innoveer offers planning and strategy, integration, and management services designed to ensure positive outcomes in the areas of business growth, internal efficiencies, and customer experience. Project involved providing 24x7 Production support to the Siebel business users and Environment support across the globe in order to maintain high availability of the production environment. At Innoveer, we have a strategic UNO application consist of three modules i.e Sales, Services and Call Center. Innoveer Siebel service system is used by call center agents to check warranty on printers and to provide service over the phone and through emails. Sales representatives use Siebel sales application to work on opportunities, plan campaigns and marketing. Innoveer business management teams use Siebel consumer goods application to exercise on promotions and business growth initiatives.

Responsibilities:

• Being an Onsite coordinator, handling all the client interactions on production support issues and working in Onsite/Offshore model.
• 24/7 production support and handle production support calls.
• Provide quick resolution to the priority tickets.
• Analyze the business requirement and prepared the technical specification document.
• Analyze the business requirement and have provided the required effort estimation.
• Configuring Business Objects, Business Components, Screens, Views and Applets using Siebel Tools
• Involved in the peer review for reviewing the technical specification documents, scripting and configuration.
• Configuring Business Process Automation using Siebel Workflows as per business requirements
• Follow ITIL process for Incident Management and Problem Management
• Being an EMA Environment Management Analyst for this project, routine tasks were
• o Carry out SRF build in Prod environment
• o Migrate the code changes to Prod environment
• o Run the DDL sync to reflect the schema changes
• o Siebel application administration tasks
• o Start/Stop of Siebel Enterprise Servers
• Involved in Sales/Service requirement gathering and worked on Sales/Service CR and fixing the defects.
• Responsible for creating High and Low Level Design documents.
• Installation and configuration of Siebel Gateway server, Enterprise server and documentation of all the steps with screen prints.
• Enabling/Disabling server components, Component Groups, Scheduling Repeating Component Requests, Modifying the eapps.cfg file
• As process improvement value addition to the project I have built various tools:
• o To help in performing day to day Admin tasks like server monitoring, server components monitoring
• o To help in Release related activities like moving the code to various servers
• Created documents on production support issues. These documents helped as reference guide for everyone and were effectively used by team.
• Worked on Integration issues and actively co-ordinated with middleware teams.
• Lead the RCA meeting on Sev1 and Sev2 issues.
• Did troubleshooting of the EIM load issues.
• Created SQL file to load data from flat file to EIM table. Created ifb files to load data from EIM table into Siebel Base Tables. Massaged the data into EIM table before loading into Base Tables. Worked on Contact, Account, Address Objects, Opportunity/Revenue and Activities.

Environment: Siebel Sales, Consumer Goods, Call Center and Services application 8.0, Solaris, Oracle 10g, Siebel Field Service 7.8.2, Siebel Tools 7.8.2.

Confidential

Technical Lead Commissions Mgmt

UWL plans to launch mobile services in 22 circles. As a new market entry, UWL plans to build new effective and sustainable distribution channels. The objectives of implementing the STS systems are to achieve the supply chain visibility, influence the distribution channels, and manage the distribution channels effectively by establishing closer relationship with retailers through effective POS categorization and by directly rewarding the right performers in the channel who contribute to UW sales.

Responsibilities:

• Worked for Commissions Management and Campaign Management Module. Leading the team for Commissions Management module.
• Prepared Business Requirement Specifications/Traceability Matrix for Commission Management, Campaign Management and S D Processes.
• Interacting with end Customers to understand and analyze the requirements and critical business promotion rules and evaluated the feasibility as part of Gap Analysis.
• Involved in designing the solution for Commission Payouts to Channel Partners based on different events in external systems. E.g. Commission on SIM Activations, First Call, First Recharge, And Tertiary Sales etc.
• Involved in designing solution for Batch Commission Calculation for different Channel Partners.
• Involved in mapping/implementation of Business Rules to Loyalty Programs and Promotions.
• Implemented Solution for all Real time Commission calculation Rules based on events in external applications.
• Designed and implemented the interfaces from CRM-ERP Batch , CRM-Payroll Batch , CRM-Fraud Management System and CRM-eLoad System Real-time for Commission Payouts to Channel Partners.
• Designed and implemented the multiple levels Approval Process for Commission Payout to Different Channel Partners.
• Designed and implemented the end to end functionality for Reward Products Redemption through ERP.
• Involved in designing and implementation of process for enrolling different Channel Partners as Loyalty Members.
• Set up different Server Components on appropriate servers, Integration Components, and Server Keys for Loyalty module.

Environment: Siebel 8.1, Oracle 11g, UNIX: Siebel eCommunications, Siebel Loyalty, Siebel Marketing Application

Confidential

Siebel Developer

Saudi Telecom Company, is a Saudi Arabia-based telecommunications company that offers landline, mobile and Internet services.

The Billing and Customer Care System BCCS CRM aims to become a comprehensive CRM system, to manage a full life-cycle relationship with the customers, from prospecting stage to relationship maturity. This system aims at process standardization along with centralized storage of customer information. It will also ensure that the processes become less person-dependent to mitigate the human errors. This assignment also involved some configuration, scripting, business process automation work in some modules in Siebel Financial Services Application.

Responsibilities:

• Used configuration BC user property to make a field mandatory, on selecting some particular values in another field.
• Creation of new applets in HH screen and implemented the New Record functionality to add accounts
• Creation of new fields in HH BC to reflect the sum of the account balances of all the Accounts under the HH.
• Used business process automation workflows to make the HH status to Inactive upon closing all the accounts under the HH.
• Invoking the workflow using Business Service and also by Real Time Events.
• Configured the DVM Rule sets and Run-Time Events.
• Fixing the bugs reported by QA.
• Integrated the Symbolic URLs with the Siebel CRM.
• Communicate the project status and progress with client team on weekly basis
• Performing Unit and Sanity Testing.
• Preparing deployment plan for Production Implementation.
• Written Business Services to extend the functionality.
• Integrated with the external System using web services.
• Used/Configured Audit Table functionality to track the changes in some fields.
• Some other configuration works involving BC user property, eScript, Links, Pick list, MVGs, joins, workflows.
• Creation of New fields in Relationship to reflect Lead Relationship manager using pick list newly created .
• To reflect only the Relationship Team members in the Lead RM pick applet.

Environment: Siebel Financial Services, Oracle, Business Process Automation, Siebel eCommunications 7.8.2,Siebel Tools 7.8.2 and Oracle10g

Confidential

Siebel Consultant

Wright Express is a leading provider of fleet and corporate charge cards. Flexible, pre-set cardholder limits and robust data capture from each card transaction provide users with valuable information to better manage corporate expenses. Wright Express WEX currently provides capabilities for both Account Maintenance and Reporting using one of five online applications WE Online, Fleet Services Online FSOL , Exxon Mobil Online, IOL Online English , IOL Online Canadian French .

These current online applications employ the legacy mainframe, Tandem, as the source of record for all WEX and channel partner customer account information Online functionality actually employs three Oracle databases . Siebel Call Centre Application is the source of record for all customer and partner data. Siebel application is used for Account creations and maintenance of account hierarchy, creation of Cards, Drivers and Programs which govern all other entities. Siebel is tightly interfaced with third party WEX applications to send Customer and Partner data through Siebel batch interfaces.

Responsibilities:

• Creation of new and modification of existing - Screens, Views, Variety of Applets, Pick Lists, Business Objects, Business Component, Links, Joins, Extension Tables, Extension Columns using Siebel Tools and Siebel VB.
• Creation of Responsibilities and managing visibility using view and responsibility.
• Writing Business Component Events Scripts
• Writing Applet Server and Browser Script
• Worked on various entities in the Sales/Pre Sales Module. Part of EAI Team for Developing integration component and VBC for integrating Siebel with SAP and VCM Application. Also Worked in Data Deployment for Dealers during migration.
• Involved in Various Activities across Application for Impact Analysis, Performance Activities, Fixing all Defects, Siebel Review Comments, and Internal Review comments etc.
• Handled administration part for setting organization Hierarchy, responsibilities and Positions to employees, granting them necessary views for each responsibility.
• Generated Views and Responsibilities matrix.

Environment: Siebel 7.5 Call Centre, Configuration, Siebel EAI Data Maps, Internal External Integration Objects , eScript, Workflow Process Manager, Workflow Policies, Business Services.