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Business Analyst Resume


  • Successful project team leadership providing policy and procedure documentation
  • Ten - plus years experience in editing and authoring, Naval Interactive Electronic Technical Manuals (IETMs), software documentation, progress reports, multimedia user help, software test scripts, project team leadership, and end user training
  • Wrote test plans and perform Communication, Command and, Control testing to ensure accuracy of delivered data
  • Facilitated corrective action/preventive action (CAPA) and root cause investigation (RCI) work teams
  • Certified Level II Logistician, ITIL Foundations, CompTIA A+
  • Proven ability to research, analyze, prioritize, deliver, and maintain quality documentation


  • Microsoft Windows (Vista, XP, 7, and 8), Microsoft Office Professional Suite (including Word, Powerpoint, Outlook, Excel, OneNote and Access)
  • Microsoft Project, Visio, Internet Explorer, SGML, Mozilla Firefox, Mozilla Thunderbird, Adobe (Reader, Acrobat, Dreamweaver, InDesign, PhotoShop)
  • Skype, PaintShop Pro, Interleaf (Quicksilver), Ventura Publisher, Arbor Text, SharePoint, Snagit, RoboHelp, WebEx.



Business Analyst


  • Developed Non-Standard Summaries of Benefits and Coverage (SBC) in response to government mandates of the Affordable Care Act (ACA)
  • Developed methods to increase productivity and reduce errors
  • Worked to reach and exceed team productivity expectations


Computer Based Training Text Editor


  • Produced computer based training (CBT) for Navy P-8A flight and mission crew
  • Proofread and edited aircrew training storyboards for quality assurance, format, grammar, and punctuation
  • Participated in and facilitated daily web conference for review of CBT storyboards
  • Ensured the company Style Guide was properly updated


Configuration/Technical Documentation Manager


  • Wrote software documentation (e.g., Software Requirements Specification (SRS), Software Design Document (SDD), Data Dictionary (DD), User Functionality and Training Manuals, Requirements Traceability Matrix, and Online Help, etc.) for Navy and Marine Corps Resource Allocation and Management Program (RAMP)
  • Facilitated corrective action/preventive action (CAPA) and root cause investigation (RCI) work teams
  • Wrote and taught multimedia user training for software application
  • Wrote and executed test scripts to validate software functionality
  • Managed a team of technical writers and developers to create a source code manual, operational procedures, computer programmer, and installation manuals

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