PROFESSIONAL PROFILE

Management professional with Over 20 years of proven success in revitalizing failing business units with leadership strengths including business analyst, operations, project management, strategic business planning for all phases of the business and product lifecycle startup, expansion, contracts, and turnaround . Proven career track record for producing multimillion-dollar profits by pinpointing operational inefficiencies. Equipped in planning, developing, organizing, coordinating, and delivering staff development activities, as well as initiate new ideas to strengthen individuals and teams to increase overall organizational effectiveness. Excellent presentation and interpersonal skills, as well as demonstrate an ability to effectively prioritize and manage a broad range of responsibilities to include research product and promotional opportunities.

KEY QUALIFICATIONS

Direct the execution of functional solutions for lottery product development and enhancement projects from inception through production deployment. The ability to provide superior customer care, analyze processes, develop project plans, coordinate resources, supervise project teams, control budges, and manage performance. Manage highly effective project implementation teams and task force. Develop project documentations and trained users on solutions implementation.

SUMMARY OF ACCOMPLISHMENTS

• Analyze Project requirements and Created Project Test Plans and Test Cases while managing defect life
• Cycle
• Decrease customer reported defects by almost 50 and reduced development cycle for new product from
• nine months to three months
• Restructured and trained the entire Retailer Sales area in an effort to increase sales call efficiency by 70
• percent
• Streamlined the instant ticket ordering process which ultimately increased yearly instant sales by
• 39.7M and accounted for overall sales of 78 percent, and ranked the Tennessee Lottery fifth in the entire country.
• Reduced packing error rate by 50 percent due to installing an additional processing line for instant ticket
• order
• Increased the overall efficiency for all processes in Retailer Sales, Retailer Services and Warehouse
• Operations by streamlining and creating a workflow chart as well as eliminating unnecessary steps in each process
• Introduced a mentoring program into the organization in an effort to provide ongoing training for frontline
• Managers

PROFESSIONAL EXPERIENCE

Senior Consultant Subject Matter Expert ProjectCorps

Confidential

• Project manager on various projects
• Review Requests for Proposals RFP's
• Review proposal sections to verify compliance with RFP requirements
• Write business processes and create process flows
• Audit processes to ensure compliance
• Collaborate with senior management, functional managers and project managers to plan business and technology initiatives.
• Executed and maintained program management processes and disciplines in the areas of program schedule management, human resource management, cost management, procurement management, risk/issue management.
• Enhanced business infrastructure resulting in improved performance, cost reduction and Customer Experience
• Managed staff in methodology and consulting excellence and encouraged best practice in project management.
• Managed and perform the process Statement of Work and contract creation.
• Hands-on testing role responsible for the defining overall testing strategy and approach, test schedules, resource usage, test and defect management.
• Act as the central point-of-contact for triage and tracking of all defects web, mainframe, or web services, as they enter and process through the project's defect process.
• Business Analyst/Project Manager confidential
• Director of multiple organization departments, including Retailer Sales, Retailer/Customer Services call center, multi-vendor Installation, purchasing and Warehouse Operations, as well as receive direct reports from managers of those Departments. Monitor and increase casino gaming sales, instant and online sales, investigated stolen instant tickets, collections, ensure effective and efficient warehouse functions, and provide daily and weekly status reports, as well as other essential information through research efforts to upper management while acting as a liaison between TEL, retailers, and corporate vendors. Public relations principles and best practices, as well as develop and execute strategic new business planning to compete with lottery industry changes
• Responsible for directing turnaround operations for a 1Billion in revenue Retail sales department
• Manage and critique P L statements on a monthly, quarterly and yearly basis
• Review all business processes and identified areas for immediate reengineering
• Recruit, hire and train sales representatives in district offices, customer service representatives for a call center, as well as warehouse clerks
• Maximize Lottery ticket sales both the instant and online products
• Oversee customer recruitment and retention
• Review Requests for Proposals RFP's
• Review proposal sections to verify compliance with RFP requirements
• Oversee the Player Information Complaints System PIMS for the purpose of consumer protection
• Audit processes to ensure compliance
• Collaborate with senior management, functional managers and project managers to plan business and technology initiatives.
• Executed and maintained program management processes and disciplines in the areas of program schedule management, human resource management, cost management, procurement management, risk/issue management.
• Enhanced business infrastructure resulting in improved performance, cost reduction and Customer Experience
• Managed staff in methodology and consulting excellence and encouraged best practice in project management.
• Managed and perform the process Statement of Work and contract creation.
• Hands-on testing role responsible for the defining overall testing strategy and approach, test schedules, resource usage, test and defect management.
• Act as the central point-of-contact for triage and tracking of all defects web, mainframe, or web services, as they enter and process through the project's defect process.
• Call center and vendor management, as well as, trained new team members on systems and understanding of requirements and system operations.
• Provides training in formal training sessions to new employees as well as execute demonstrations for peripheral users.
• Supports additional projects as required and provides expert knowledge to efforts to automate testing and other processes.
• Identified as the primary testing expert for recommendations and implementation of improvements to the software development process within this division.
• Created all test related documentation to include MS Project Scheduler, test strategies plans data needs and the test cases themselves. Self-taught to master the system and then trained additional personnel to use the system to improve testing.
• Coordinated Development and QA efforts that resulted in consistent on time delivery of regularly scheduled maintenance releases.
• Key member of team designed to guide new customers through initial product launch providing early adapter training.
• Responsible for the analysis, process and data flow design, user testing, test cases through development software lifecycle.
• Collaborated with Project Manager on Project and Scope Definition, Risk Analysis, Budgeting, Vendor/Procurement Planning, Scheduling, Project Plan, Communication Plan, Conflict Resolution, Issue Resolution, Change Management, Quality Management, Team and Resource Management.
• Responsible for liaising with Business users and developers in order to create functional and technical requirement documents.
• Writing use cases to define in details step by step process of application requirements
• Led User Interface Layout Design/Modifications including Wireframe/Mockup development design.
• Reviewed related requirements documents to ensure clarity and accurate information of the business needs.
• Ensured that all documents and processes were completed in accordance with Information Technology standards and approved software acquisition and that development life-cycle procedures were in appropriate formats.
• Developed business and data process flow models as appropriate to support and reflect current and proposed requirements processes using Visio.
• Identified options for consideration to improve data flow, security, performance and effectiveness of software or systems.
• Proactively managed systems development, implementation and risk via the use of SDLC.

Business Analyst/Project Manager

Confidential

Managed the retailer contract approval process from beginning to end to include reviewing credit history, conducting criminal background checks, and Georgia state and local taxes, etc. Worked closely with insurance, banks and bonding companies to assist retailers in obtaining Financial Security Deposit FSD packages for retailers with limited and less than favorable credit history to reduce potential financial risks to the GLC.

• Audit processes and files to ensure company compliance
• Worked closely with Georgia's Secretary of State Office and Department of Revenue to ensure businesses were up-to-date with state and local taxes
• Investigated taxpayer discrepancies in conjunction with the Internal Revenue Service IRS
• Project manager on various task force
• Managed the Change of Ownership process
• Overseer of the multi-vendor installation process
• Ensured the daily balancing of the Enterprise System ES
• Closed out contracts of canceled retailers
• Wrote procedural and employee training manuals
• Project manager on various task force.
• Planned, developed, and led complex projects from inception through completion.
• Collaborate with senior management, functional managers and project managers to plan business and technology initiatives.
• Executed and maintained program management processes and disciplines in the areas of program schedule management, human resource management, cost management, procurement management, risk/issue management.
• Enhanced business infrastructure resulting in improved performance and cost reduction.
• Hands-on testing role responsible for the defining overall testing strategy and approach, test schedules, resource usage, test and defect management.
• Performed feasibility studies and systems analysis activities in support of projects leading to the implementation of automated systems solutions supporting business needs.
• Act as the central point-of-contact for triage and tracking of all defects web, mainframe, or web services, as they enter and process through the project's defect process.
• Worked closely with Georgia's Secretary of State Office and Department of Revenue to ensure businesses were up-
• Played an intricate role in the Georgia Lottery Corporation start-up process
• Closed out contracts of canceled retailers
• Wrote procedural and employee training manuals